Cisco 2600XM Series Installation Guide

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Table of Contents
Hardware Troubleshooting for the Cisco 2600 Series Router........................................................................1
Interactive: This document offers customized analysis of your Cisco device........................................1
Introduction..........................................................................................................................................................1
Prerequisites.........................................................................................................................................................2
Requirements..........................................................................................................................................2
Hardware−Software Compatibility and Memory Requirements............................................................2
Error Messages........................................................................................................................................3
Conventions............................................................................................................................................3
Modules and Cards..............................................................................................................................................3
Troubleshooting Modem Modules..........................................................................................................3
Identifying the Issue.............................................................................................................................................4
Troubleshooting Serial Interfaces...........................................................................................................4
Troubleshooting ISDN Interfaces...........................................................................................................4
Troubleshooting Memory Problems.......................................................................................................4
Troubleshooting Router Hangs...............................................................................................................4
Router Reboot/Reload..........................................................................................................................................5
Router Crashes........................................................................................................................................5
Bus Error Crashes...................................................................................................................................5
Continuous/Boot Loop.........................................................................................................................................5
Identifying a Continuous/Boot Loop Due to a Wrong Iomem Size.......................................................6
Troubleshooting Flowchart.....................................................................................................................8
Bus Error Exception..............................................................................................................................10
SegV Exception....................................................................................................................................10
%ERR−1−GT64010..............................................................................................................................10
Corrupt Software Image........................................................................................................................10
Watchdog Timeouts..............................................................................................................................11
LEDs on after powerup; nothing on console........................................................................................11
Router boots to ROMmon; no error messages on the console..............................................................12
Router boots to ROMmon; error messages on the console...................................................................12
Router stops booting after receiving error message..............................................................................12
Router Does Not Boot........................................................................................................................................12
Router Is Dropping Packets...............................................................................................................................13
Ethernet Interfaces................................................................................................................................13
Ignored Packets.....................................................................................................................................13
Input and Output Queue Drops.............................................................................................................14
Router Loses Configuration due to Faulty or Corrupt NVRAM.......................................................................14
Information to Collect if You Open a TAC Service Request............................................................................15
Related Information...........................................................................................................................................15
Cisco − Hardware Troubleshooting for the Cisco 2600 Series Router
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Summary of Contents

Page 1 - Table of Contents

Table of ContentsHardware Troubleshooting for the Cisco 2600 Series Router...1 In

Page 2 - Series Router

Cisco − Hardware Troubleshooting for the Cisco 2600 Series Router

Page 3 - Prerequisites

**If the router does not experience the continuous loop after following the troubleshooting steps above, thenthe problem may have been caused by a mis

Page 4 - Modules and Cards

It may also be caused by faulty memory hardware or by a software bug.Watchdog TimeoutsCisco processors have timers that guard against certain types of

Page 5 - Identifying the Issue

LEDs on after powerup; nothing on consoleVerify that the baud rate is set to 9600 bps. If that doesn't help, verify that the equipment used for c

Page 6 - Continuous/Boot Loop

Router Is Dropping PacketsPacket loss caused by hardware problems is fairly easy to identify. The following section uses the output ofthe show interfa

Page 7

If "ignores" are present on all interfaces, then the router is probably overloaded with traffic, or doesn't havesufficient free buffers

Page 8

following is an example of the command output:Router#test memoryTest NVRAM card [y/n] ? yFailedThe solution is to issue the write erase command and re

Page 9

Hardware Troubleshooting for the Cisco 2600Series RouterInteractive: This document offers customized analysis of your Ciscodevice.IntroductionPrerequi

Page 10

Note: This document does not cover any software−related failures except for those that are often mistaken ashardware issues.PrerequisitesRequirementsR

Page 11 - Corrupt Software Image

Procedure Using ROMmon. This procedure does not require the use of a Trivial File TransferProtocol (TFTP) server.Error MessagesThe Error Message Decod

Page 12 - Router Does Not Boot

Identifying the IssueIn order to determine the cause, the first step is to capture as much information about the problem as possible.The following inf

Page 13 - registered customers only

point. Hangs are not necessarily hardware issues and most of the time, they are a software issue. If your routeris experiencing a router hang, refer t

Page 14

troubleshooting steps to determine which piece of hardware is causing the continuous loop.Identifying a Continuous/Boot Loop Due to a Wrong Iomem Size

Page 15 - Input and Output Queue Drops

Step CFollow the steps as described below:Attach a terminal or PC with terminal emulation to the console port of the router. Use the followingterminal

Page 16 - Related Information

Troubleshooting FlowchartBelow is a troubleshooting flowchart for Bus Error Exception, SegV Exception, %ERR−1−GT64010, andWatchdog Timeout continuous

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