Table of Contents
Hardware Troubleshooting for the Cisco 2600 Series Router........................................................................1
Interactive: This document offers customized analysis of your Cisco device........................................1
Introduction..........................................................................................................................................................1
Prerequisites.........................................................................................................................................................2
Requirements..........................................................................................................................................2
Hardware−Software Compatibility and Memory Requirements............................................................2
Error Messages........................................................................................................................................3
Conventions............................................................................................................................................3
Modules and Cards..............................................................................................................................................3
Troubleshooting Modem Modules..........................................................................................................3
Identifying the Issue.............................................................................................................................................4
Troubleshooting Serial Interfaces...........................................................................................................4
Troubleshooting ISDN Interfaces...........................................................................................................4
Troubleshooting Memory Problems.......................................................................................................4
Troubleshooting Router Hangs...............................................................................................................4
Router Reboot/Reload..........................................................................................................................................5
Router Crashes........................................................................................................................................5
Bus Error Crashes...................................................................................................................................5
Continuous/Boot Loop.........................................................................................................................................5
Identifying a Continuous/Boot Loop Due to a Wrong Iomem Size.......................................................6
Troubleshooting Flowchart.....................................................................................................................8
Bus Error Exception..............................................................................................................................10
SegV Exception....................................................................................................................................10
%ERR−1−GT64010..............................................................................................................................10
Corrupt Software Image........................................................................................................................10
Watchdog Timeouts..............................................................................................................................11
LEDs on after powerup; nothing on console........................................................................................11
Router boots to ROMmon; no error messages on the console..............................................................12
Router boots to ROMmon; error messages on the console...................................................................12
Router stops booting after receiving error message..............................................................................12
Router Does Not Boot........................................................................................................................................12
Router Is Dropping Packets...............................................................................................................................13
Ethernet Interfaces................................................................................................................................13
Ignored Packets.....................................................................................................................................13
Input and Output Queue Drops.............................................................................................................14
Router Loses Configuration due to Faulty or Corrupt NVRAM.......................................................................14
Information to Collect if You Open a TAC Service Request............................................................................15
Related Information...........................................................................................................................................15
Cisco − Hardware Troubleshooting for the Cisco 2600 Series Router
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