Cisco IP Phone 7945G User Manual

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2 OL-15896-01 Finding Additional InformationYou can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL:htt

92 OL-15896-01 sleep mode 16secure calls 46secure conferences 36security, for calls 46Select button 12services button 12services, subscribing to 70set

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 93 for phone ringer 55volume button 12Wwarnings, safet

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Americas HeadquartersCisco Systems, Inc.San Jose, CA Asia Pacific HeadquartersCisco Systems (USA) Pte. Ltd.SingaporeEurope HeadquartersCisco Systems I

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 3 Using External DevicesThe following information appl

4 OL-15896-01 Connecting Your PhoneYour system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 5 Removing the Hookswitch Clip (Required)Before you us

6 OL-15896-01 Adjusting the Footstand (Optional)To change the angle of the phone base, adjust the footstand while pressing the footstand button.Regist

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 7 For information about wireless headsets that work in

8 OL-15896-01 An Overview of Your PhoneYour Cisco Unified IP Phone is a full-feature telephone that provides voice communication over the same data ne

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 9 Cisco Unified IP Phone 7965G 11624579681011121314151

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Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 11 Item Description For more information, see...1Progr

12 OL-15896-01 6Help button Activates the Help menu. Accessing the Help System on Your Phone, page 177Settings button Opens/closes the Settings menu.

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 13 Understanding Lines and CallsTo avoid confusion abo

14 OL-15896-01 Encrypted call See Making and Receiving Secure Calls, page 46.BLF- monitored line is idleSee Using BLF to Determine a Line State, page

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 15 Understanding Phone Screen FeaturesThis is what you

16 OL-15896-01 Choosing Phone Screen ItemsThere are two ways to choose items on your phone’s screen.Cleaning and Maintaining the Phone ScreenUse only

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 17 Understanding Feature Buttons and MenusPress a feat

18 OL-15896-01 Understanding Feature AvailabilityDepending on your phone system configuration, features included in this Phone Guide might not be avai

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 19 Understanding SIP vs. SCCP Your phone can be config

20 OL-15896-01 Basic Call HandlingYou can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 21 Tips • You can dial on-hook, without a dial tone (

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22 OL-15896-01 Use CallBack to receive notification when a busy or ringing extension is available1. Press CallBack while listening to the busy tone or

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 23 Answering a CallYou can answer a call by simply lif

24 OL-15896-01 TipIf parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information.A

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 25 Ending a CallTo end a call, hang up. Here are some

26 OL-15896-01 Tips • Engaging the Hold feature typically generates music or a beeping tone. • If you receive an alert for an incoming call and a re

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 27 Switching Between Multiple CallsYou can switch betw

28 OL-15896-01 In standard viewing mode, your phone displays calls as follows for the highlighted line: • Calls with the highest precedence and longe

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 29 Tips • If your phone has on-hook transfer enabled,

30 OL-15896-01 TipIf your phone displays a menu that disappears before you make your selection, you can press iDivert again to re-display the menu. Yo

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 31 • You can forward your calls to a traditional ana

GPickUp Answer a call that is ringing in another group or on another lineiDivert Divert or redirect a call to a voice message systemJoin Join together

32 OL-15896-01 Making Conference CallsYour Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference call.Using C

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 33 Using ConferenceConference allows you to call each

34 OL-15896-01 Using JoinJoin allows you to combine two or more existing calls to create a conference in which you are a participant.Tips • If you fr

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 35 Using Meet-MeMeet-Me conferencing allows you to sta

36 OL-15896-01 Viewing or Removing Conference ParticipantsDuring a standard (ad hoc) conference, you can view a list of participants and remove partic

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 37 TipIf you call a secure Meet-Me conference number f

38 OL-15896-01 If you want to... Then...Place an intercom call to a preconfigured intercom targetPress (intercom target line) and, after you hear th

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 39 Advanced Call HandlingAdvanced call-handling tasks

40 OL-15896-01 Picking Up a Redirected Call on Your PhoneCall PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 41 • Depending on how your phone is configured, you

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 iii ContentsGetting Started 1Using this Guide 1Fin

42 OL-15896-01 • Your system administrator can assign Directed Call Park buttons to available line buttons on your Cisco Unified IP Phone 7965G that

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 43 Sharing Call Information and BargingPhones that sha

44 OL-15896-01 Using Barge FeaturesThe table below describes how to use barge features to add yourself to a call on a shared line. Tips • When you ba

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 45 Tips • If the phone that shares your line has Priv

46 OL-15896-01 Tips • Your phone might play an audible indicator to alert you when a call is ringing on the monitored line (BLF Pickup only). • BLF

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 47 Note There are interactions, restrictions, and limi

48 OL-15896-01 Keep these terms in mind: • Precedence indicates the priority associated with a call. • Preemption is the process of ending an existi

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 49 Using Cisco Extension MobilityCisco Extension Mobil

50 OL-15896-01 Tips • When calling Mobile Voice Access, you must enter the number you are calling and your PIN if any of the following are true: –Th

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 51 –The number is not accurately matched in the Cisc

iv OL-15896-01 Using Hold and Resume 25Using Mute 26Switching Between Multiple Calls 27Switching an In-Progress Call to Another Phone 27Viewin

52 OL-15896-01 Using a Handset, Headset, and SpeakerphoneYou can use your phone with these audio devices: a handset, headset, or speakerphone.The phon

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 53 Using a Wireless HeadsetRefer to the wireless heads

54 OL-15896-01 Using AutoAnswer with a Headset or SpeakerphoneWhen AutoAnswer is enabled, your phone answers incoming calls automatically after a few

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 55 Changing Phone Settings You can personalize your Ci

56 OL-15896-01 Customizing the Phone ScreenYou can adjust the characteristics of the phone screen.If you want to... Then...Change the phone screen bri

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 57 Using Call Logs and DirectoriesThis section describ

58 OL-15896-01 Tips • (SCCP and SIP phones) Your phone might be set up for international call logging, which is indicated by a “+” symbol on the call

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 59 –The second logged entry is the name/number of th

60 OL-15896-01 TipUse the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between inp

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 61 Add a new PAB entry 1. Access Personal Directory, t

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 v Prioritizing Critical Calls 47Using Cisco Extensio

62 OL-15896-01 Tips • Your system administrator can provide you the user ID and PIN that you need to log in to Personal Directory. • Personal Direct

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 63 Accessing Voice MessagesTo access voice messages, u

64 OL-15896-01 Using the User Options Web PagesYour Cisco Unified IP Phone is a network device that can share information with other network devices i

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 65 Configuring Features and Services on the WebThe top

66 OL-15896-01 Delete a PAB entry 1. Search for a PAB entry.2. Select one or more entries.3. Click Delete Selected.Assign a line button for PABNote Be

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 67 Configuring Fast Dials on the WebThis section descr

68 OL-15896-01 Tips • You can create up to 500 Fast Dial and PAB entries. • You can create a new Fast Dial entry without using a PAB entry. Such Fas

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 69 Note For help using speed-dial features, see Speed

70 OL-15896-01 Setting Up Phone Services on the WebPhone services can include special phone features, network data, and web-based information (such as

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 71 Add a service to an available programmable phone bu

vi OL-15896-01 Understanding Additional Configuration Options 79Troubleshooting Your Phone 82General Troubleshooting 82Viewing Phone Administrat

72 OL-15896-01 Controlling User Settings on the WebUser settings include your password, PIN, and language (locale) settings.TipYour PIN and password a

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 73 If you want to... Then do this after you log in...S

74 OL-15896-01 Change the audible voice message indicator setting per line1. Choose User Options > Device.2. Choose a phone from the Name drop-down

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 75 Setting Up Phones and Access Lists for Mobile Conne

76 OL-15896-01 Add a new remote destination1. Choose User Options > Mobility Settings > Remote Destinations.2. Click Add New.3. Enter the follow

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 77 Using Cisco WebDialerCisco WebDialer allows you to

78 OL-15896-01 Log out of WebDialer Click the logout icon in the Make Call or Hang Up page.Set up, view, or change WebDialer preferencesAccess the Pre

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 79 Understanding Additional Configuration OptionsYour

80 OL-15896-01 Work with (or work as) an administrative assistantConsider using: • Cisco Unified Communications Manager Assistant • A shared lineSe

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 81 Determine the state of a phone line associated with

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 1 Getting StartedUsing this GuideThis guide provides y

82 OL-15896-01 Troubleshooting Your PhoneThis section provides troubleshooting information for your Cisco Unified IP Phone.General TroubleshootingThis

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 83 Viewing Phone Administration DataYour system admini

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Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 85 Cisco One-Year Limited Hardware Warranty TermsThere

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Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 87 IndexAAbbreviated Dialing 39, 68access listscreatin

88 OL-15896-01 icons for 13maximum per line 13multiple parties on 32multiple, switching between 27muting 26parking 41placing 20, 21prevent barging of

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 89 encrypted calls 46ending a call, options for 25Exte

90 OL-15896-01 Kkeypad 12Llanguage (locale) settings 72line buttons 11linesand call forwarding 72and call states 13and using BLF 45buttons for 11descr

Cisco Unified IP Phone 7965G and 7945G Phone Guide for Cisco Unified Communications Manager 7.0 91 on-hook dialing 21online help, using 17PPABusing fr