Cisco 7940G User's Guide

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2 OL-4637-02 Safety and Performance InformationInstalling and Using Your PhoneRead the following safety notices before installing or using your Cisco

Getting StartedCisco IP Phone 7960G and 7940G 3 Using an External Power SupplyThe following warnings apply when you use the external power supply with

4 OL-4637-02 Cleaning the Phone ScreenGently wipe the phone screen with a soft, dry cloth. Do not use any liquids or powders on the phone. Using anyth

Connecting Your PhoneCisco IP Phone 7960G and 7940G 5 Connecting Your PhoneYour system administrator will likely connect your new Cisco IP Phone to th

6 OL-4637-02 Adjusting the FootstandTo change the angle that your phone sits on your desktop, adjust the footstand while pressing the footstand button

Connecting Your PhoneCisco IP Phone 7960G and 7940G 7 deployed, there is not a single “best” solution that is optimal for all environments. Cisco reco

8 OL-4637-02 An Overview of Your PhoneThe Cisco IP Phone 7960G or 7940G is a full-feature telephone that provides voice communication over the same da

An Overview of Your PhoneCisco IP Phone 7960G and 7940G 9 Figure 1 Cisco IP Phone 7960Figure 2 Cisco IP Phone 79401Handset light strip Indicates an in

10 OL-4637-02 3Model type Indicates your Cisco IP Phone model.4Programmable buttonsDepending on configuration, programmable buttons provide access to:

An Overview of Your PhoneCisco IP Phone 7960G and 7940G 11 Phone Screen FeaturesThis is what your main phone screen might look like with an active cal

12 OL-4637-02 Understanding Feature Functionality and AvailabilityThe operation of your Cisco IP Phone and the features available to you may vary, dep

An Overview of Your PhoneCisco IP Phone 7960G and 7940G 13 Understanding Call IconsYour phone displays icons to help you determine the call state (whe

14 OL-4637-02 Viewing Calls and Switching Between CallsThese tips can help you switch between calls on one or more lines. If the call you want to swit

An Overview of Your PhoneCisco IP Phone 7960G and 7940G 15 Choosing Phone Screen ItemsUsing Feature MenusEntering and Editing TextTo choose an item on

16 OL-4637-02 Getting Help on Your PhoneYour Cisco IP Phone provides on-the-spot help with specific buttons and features. Help topics appear on the ph

Basic Call HandlingCisco IP Phone 7960G and 7940G 17 Basic Call HandlingThis section covers basic call-handling tasks such as placing, answering, and

18 OL-4637-02 Dial from a call log Choose > Missed Calls, Received Calls, or Placed Calls, then scroll to a listing and go off-hook. To add a pre

Basic Call HandlingCisco IP Phone 7960G and 7940G 19 Tips• If you make a mistake while entering a phone number, press << to erase one or more di

20 OL-4637-02 Answering a CallTo answer a call, go-off hook by picking up the handset. Or see the table below for more options.If you want to... Then.

Basic Call HandlingCisco IP Phone 7960G and 7940G 21 Ending a CallTo end a call, hang up. See the table below for details.Using Hold and ResumeOnly on

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22 OL-4637-02 Transferring a Connected CallTransfer redirects a connected call. The target is the number to which you want to transfer the call.Tips•

Basic Call HandlingCisco IP Phone 7960G and 7940G 23 Forwarding Your Calls to Another NumberYou can use Call Forward All to redirect your incoming cal

24 OL-4637-02 Making Conference CallsYour Cisco IP Phone allows you to join three or more people into one telephone conversation, creating a conferenc

Basic Call HandlingCisco IP Phone 7960G and 7940G 25 Starting and Joining a Standard ConferenceA standard conference allows at least three people to p

26 OL-4637-02 Tips• Calls must be on the same line before you can add them to a standard conference call. If calls are on different lines, transfer th

Advanced Call HandlingCisco IP Phone 7960G and 7940G 27 Advanced Call HandlingAdvanced call-handling tasks involve special (non-standard) features tha

28 OL-4637-02 Using a Shared LineYour system administrator might assign a “shared” phone line to you. Typically, a shared line has two main uses:• One

Advanced Call HandlingCisco IP Phone 7960G and 7940G 29 Adding Yourself to a Shared-Line CallIf you share a phone line, your system administrator migh

30 OL-4637-02 Preventing Others from Viewing or Barging a Shared-Line CallIf you share a phone line, you can use the Privacy feature to prevent others

Advanced Call HandlingCisco IP Phone 7960G and 7940G 31 Making and Receiving Secure CallsDepending on how your system administrator has configured you

More Display additional softkeysNewCall Make a new callPark Store a call using Call ParkPickUp Answer a call on another extension in your groupPrivate

32 OL-4637-02 Prioritizing Critical CallsIn some specialized environments, such as military or government offices, you might need to make and receive

Using a Handset, Headset, and SpeakerphoneCisco IP Phone 7960G and 7940G 33 Using a Handset, Headset, and SpeakerphoneThe table below describes how to

34 OL-4637-02 Using AutoAnswer with a Headset or the SpeakerphoneYou might use AutoAnswer if you receive a high volume of incoming calls or handle cal

Customizing Phone SettingsCisco IP Phone 7960G and 7940G 35 Customizing Phone SettingsYou can personalize your Cisco IP Phone by adjusting settings, a

36 OL-4637-02 Customizing Rings and Message IndicatorsYou can customize the way that your phone indicates an incoming call or a new voice mail message

Customizing Phone SettingsCisco IP Phone 7960G and 7940G 37 Setting Up Speed Dial FeaturesSpeed dial features allow you to press a button or enter an

38 OL-4637-02 Using Voice Messaging, Call Logs, and DirectoriesThis section describes how you can use feature buttons to access voice messages, call l

Using Voice Messaging, Call Logs, and DirectoriesCisco IP Phone 7960G and 7940G 39 Using Call Logs and DirectoriesYour phone maintains logs of your mi

40 OL-4637-02 Accessing Your User Options Web PagesBecause your Cisco IP Phone is a network device, it can share information with other network device

Accessing Your User Options Web PagesCisco IP Phone 7960G and 7940G 41 Subscribing to Phone ServicesBefore you can access subscription phone services

Cisco IP Phone 7960G and 7940G iii ContentsGetting Started 1How to Use this Guide 1Safety and Performance Information 2Cleaning the Phone Screen 4Wher

42 OL-4637-02 Understanding Additional Configuration OptionsYour system administrator can configure your phone to use specific button and softkey temp

Understanding Additional Configuration OptionsCisco IP Phone 7960G and 7940G 43 Share phones or office space with co-workersConsider using: • Call Par

44 OL-4637-02 Troubleshooting Your PhoneThis section tells you how to access information about your Cisco IP Phone and phone calls to help your system

Cisco One-Year Limited Hardware Warranty TermsCisco IP Phone 7960G and 7940G 45 Cisco One-Year Limited Hardware Warranty TermsThere are special terms

46 OL-4637-02 Duration of Hardware WarrantyOne (1) YearReplacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commerc

Cisco IP Phone 7960G and 7940G 47 IndexAanswering calls, options for 20audio problems, reporting 44authenticated calls, icon for 31AutoAnswer, using 3

48 OL-4637-02 description of 8documentation for 4feature configuration for 12, 42illustration of 9online help for 16registering 6securing handset rest

Cisco IP Phone 7960G and 7940G 49 mode, using 33placing calls with 18volume 35headset performance, general 6help button, description of 10help, using

50 OL-4637-02 PPersonal Address Book (PAB)dialing from 19subscribing to 41phone linesbuttons for 10description of 12viewing 11phone screenadjusting co

Cisco IP Phone 7960G and 7940G 51 speed dialbuttons, configuring 37buttons, identifying 10labels 11using 17status data, locating 44status line, viewin

iv OL-4637-02 Basic Call Handling 17Placing a Call 17Answering a Call 20Ending a Call 21Using Hold and Resume 21Using Mute 21Transferring a Connected

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Corporate HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAwww.cisco.comTel: 408 526-4000800 553-NETS (6387)Fax: 408 526-

Cisco IP Phone 7960G and 7940G v Using Voice Messaging, Call Logs, and Directories 38Accessing Voice Messages 38Using Call Logs and Directories 39Acce

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Cisco IP Phone 7960G and 7940G 1 Getting StartedHow to Use this GuideThis guide provides you with an overview of the features available on your phone.