Cisco SPA303 User's Guide

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Cisco Small Business
Cisco SPA300 Series and SPA500 Series IP Phones
with Cisco Unified Communications UC320W
Phone Models: SPA301, SPA303, SPA501G, SPA502G,
SPA504G, SPA508G, SPA509G, SPA525G, SPA525G2
USER GUIDE
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Summary of Contents

Page 1 - USER GUIDE

Cisco Small BusinessCisco SPA300 Series and SPA500 Series IP Phones with Cisco Unified Communications UC320WPhone Models: SPA301, SPA303, SPA501G, SP

Page 2

Getting StartedPhone FeaturesCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 101 Message Waiting/Status Indicator (c

Page 3 - Chapter 1: Getting Started 6

Getting StartedPhone FeaturesCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 111 Phone Components of Cisco SPA303 an

Page 4

Getting StartedPhone FeaturesCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 121 #Phone Feature Description1.Handset

Page 5

Getting StartedPhone FeaturesCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 131 7.Navigation Button Not available o

Page 6 - Getting Started

Getting StartedCisco SPA500S Attendant ConsoleCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 141 Cisco SPA500S Atte

Page 7

Getting StartedConnecting Wired and Wireless Headsets (Optional)Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 151

Page 8

Getting StartedConnecting Wired and Wireless Headsets (Optional)Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 161

Page 9

Getting StartedUsing Softkeys to Handle CallsCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 171 Using Softkeys to H

Page 10 - Phone Features

Getting StartedUsing Softkeys to Handle CallsCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 181 Conflxor Conf LineW

Page 11 - Series Models

Getting StartedUsing Softkeys to Handle CallsCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 191 Park, Unpark During

Page 12 - #Phone Feature Description

© 2011-2012 Cisco Systems, Inc. All rights reserv 78-19372-01C0 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its a

Page 13

Getting StartedUsing Your Line ButtonsCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 201 Using Your Line ButtonsLin

Page 14

Getting StartedUsing the Feature ButtonsCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 211 Status IndicatorsFor sha

Page 15

Getting StartedUsing the Feature ButtonsCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 221 • Force Night: The funct

Page 16

Getting StartedEntering and Editing CharactersCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 231 Entering and Editi

Page 17

Getting StartedEntering and Editing CharactersCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 241 Changing the mode

Page 18

Getting StartedEntering and Editing CharactersCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 251 Using the Setup Me

Page 19

2Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 26 Using Basic Phone FunctionsThis chapter provides instructions on

Page 20 - Using Your Line Buttons

Using Basic Phone FunctionsChoosing an Audio DeviceCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 272 Choosing an A

Page 21 - Using the Feature Buttons

Using Basic Phone FunctionsChoosing an Audio DeviceCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 282 Choosing your

Page 22

Using Basic Phone FunctionsAdjusting Volume and MutingCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 292 Adjusting

Page 23

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 3 ContentsChapter 1: Getting Started 6Overview of the Cisco Small Bu

Page 24

Using Basic Phone FunctionsPlacing, Answering, and Managing CallsCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 302

Page 25 - Using the Setup Menu

Using Basic Phone FunctionsPlacing, Answering, and Managing CallsCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 312

Page 26 - Using Basic Phone Functions

Using Basic Phone FunctionsPlacing, Answering, and Managing CallsCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 322

Page 27 - Choosing an Audio Device

Using Basic Phone FunctionsPlacing, Answering, and Managing CallsCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 332

Page 28

Using Basic Phone FunctionsPlacing, Answering, and Managing CallsCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 342

Page 29 - Adjusting Volume and Muting

Using Basic Phone FunctionsPlacing, Answering, and Managing CallsCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 352

Page 30

Using Basic Phone FunctionsPlacing, Answering, and Managing CallsCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 362

Page 31 - Placing a Call

Using Basic Phone FunctionsUsing the Intercom and Paging FeaturesCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 372

Page 32

Using Basic Phone FunctionsUsing the Intercom and Paging FeaturesCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 382

Page 33

Using Basic Phone FunctionsTransferring CallsCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 392 Transferring CallsY

Page 34 - Managing Multiple Calls

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 4 ContentsEnabling or Disabling Call Waiting 45Picking Up a Call for

Page 35 - Using a Hot Phone

Using Basic Phone FunctionsTransferring CallsCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 402 Transferring a call

Page 36 - Using a Paired Phone

Using Basic Phone FunctionsViewing and Returning Missed CallsCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 412 Vie

Page 37

Using Basic Phone FunctionsViewing and Returning Missed CallsCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 422 Ena

Page 38

Using Basic Phone FunctionsForwarding All CallsCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 432 Forwarding All Ca

Page 39 - Transferring Calls

Using Basic Phone FunctionsSetting Do Not DisturbCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 442 Setting Do Not

Page 40

Using Basic Phone FunctionsEnabling or Disabling Call WaitingCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 452 Ena

Page 41

Using Basic Phone FunctionsPicking Up a Call for Another ExtensionCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 46

Page 42

Using Basic Phone FunctionsParking a CallCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 472 Parking a Call You can

Page 43 - Forwarding All Calls

Using Basic Phone FunctionsParking a CallCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 482 To unpark a call from a

Page 44 - Setting Do Not Disturb

Using Basic Phone FunctionsCreating a Three-Way Conference CallCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 492 C

Page 45

Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 5 ContentsMaking a Mobile Phone Call Using Your Cisco SPA 525G2 86Re

Page 46 - GrPickup

Using Basic Phone FunctionsUsing the Phone DirectoriesCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 502 Using the

Page 47 - Parking a Call

Using Basic Phone FunctionsUsing the Phone DirectoriesCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 512 Using Your

Page 48

Using Basic Phone FunctionsUsing the Phone DirectoriesCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 522 Adding or

Page 49

Using Basic Phone FunctionsUsing the Phone DirectoriesCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 532 Copy a con

Page 50 - Using the Phone Directories

Using Basic Phone FunctionsUsing the Call History ListsCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 542 Using the

Page 51

Using Basic Phone FunctionsUsing the Call History ListsCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 552 Choosing

Page 52

Using Basic Phone FunctionsSetting or Changing a Phone PasswordCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 562 S

Page 53

Using Basic Phone FunctionsSetting or Changing a Phone PasswordCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 572 L

Page 54 - Using the Call History Lists

Using Basic Phone FunctionsUsing the Voicemail SystemCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 582 Using the V

Page 55

Using Basic Phone FunctionsUsing the Voicemail SystemCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 592 Accessing V

Page 56

1Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 6 Getting StartedThis guide provides information to help you use yo

Page 57

Using Basic Phone FunctionsUsing the Voicemail SystemCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 602 Voicemail O

Page 58 - Using the Voicemail System

Using Basic Phone FunctionsUsing the Voicemail SystemCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 612 Options to

Page 59 - Accessing Voicemail

Using Basic Phone FunctionsUsing the Voicemail SystemCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 622 Options to

Page 60 - Voicemail Options

3Cisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 63 Using Advanced Phone FeaturesThis chapter describes how to confi

Page 61

Using Advanced Phone FeaturesConfiguring Privacy FeaturesCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 643 Configu

Page 62

Using Advanced Phone FeaturesConfiguring Privacy FeaturesCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 653 Blockin

Page 63 - Using Advanced Phone Features

Using Advanced Phone FeaturesEnabling and Using Dial AssistanceCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 663 E

Page 64 - Configuring Privacy Features

Using Advanced Phone FeaturesCreating and Using Personal Speed DialsCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

Page 65

Using Advanced Phone FeaturesCreating and Using Personal Speed DialsCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W

Page 66

Using Advanced Phone FeaturesAdjusting Your Display ScreenCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 693 Adjust

Page 67

Getting StartedOverview of the Cisco Small Business IP PhonesCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 71 Over

Page 68

Using Advanced Phone FeaturesAdjusting Your Display ScreenCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 703 Adjust

Page 69 - Adjusting Your Display Screen

Using Advanced Phone FeaturesAdjusting Your Display ScreenCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 713 Config

Page 70

Using Advanced Phone FeaturesAdjusting Your Display ScreenCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 723 Settin

Page 71

Using Advanced Phone FeaturesAdjusting Your Display ScreenCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 733 Adjust

Page 72

Using Advanced Phone FeaturesAdjusting Your Display ScreenCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 743 Adjust

Page 73

Using Advanced Phone FeaturesCustomizing the Ring Tones for Your ExtensionsCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications

Page 74

Using Advanced Phone FeaturesUsing Star Codes on Cisco IP PhonesCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 763

Page 75

Using Advanced Phone FeaturesUsing Star Codes on Cisco IP PhonesCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 773

Page 76

Using Advanced Phone FeaturesUsing Star Codes on Cisco IP PhonesCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 783

Page 77 - to park

Using Advanced Phone FeaturesUsing the Interactive Voice Response Menu on Cisco SPA301 and Cisco SPA501GCisco SPA300 and SPA500 Series IP Phones with

Page 78

Getting StartedPhone FeaturesCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 81 Phone FeaturesUse the information in

Page 79

Using Advanced Phone FeaturesConnecting a Cisco SPA525 Model Phone to the Wireless Voice NetworkCisco SPA300 and SPA500 Series IP Phones with Cisco Un

Page 80 - Voice Network

Using Advanced Phone FeaturesUsing the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile PhoneCisco SPA300 and SPA500 Series IP Phones with Cisco Uni

Page 81 - Mobile Phone

Using Advanced Phone FeaturesUsing the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile PhoneCisco SPA300 and SPA500 Series IP Phones with Cisco Uni

Page 82 - Enabling Bluetooth

Using Advanced Phone FeaturesUsing the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile PhoneCisco SPA300 and SPA500 Series IP Phones with Cisco Uni

Page 83

Using Advanced Phone FeaturesUsing the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile PhoneCisco SPA300 and SPA500 Series IP Phones with Cisco Uni

Page 84 - My Mobile Phone

Using Advanced Phone FeaturesUsing the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile PhoneCisco SPA300 and SPA500 Series IP Phones with Cisco Uni

Page 85 - SPA 525G2

Using Advanced Phone FeaturesUsing the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile PhoneCisco SPA300 and SPA500 Series IP Phones with Cisco Uni

Page 86 - Directory

Using Advanced Phone FeaturesUsing the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile PhoneCisco SPA300 and SPA500 Series IP Phones with Cisco Uni

Page 87 - Cisco SPA 525G2

Using Advanced Phone FeaturesUsing the Cisco SPA 525G2 With Your Bluetooth-Enabled Mobile PhoneCisco SPA300 and SPA500 Series IP Phones with Cisco Uni

Page 88

Using Advanced Phone FeaturesChanging the System Time SettingsCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 893 Ch

Page 89

Getting StartedPhone FeaturesCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 91 Phone Components of Cisco SPA301#Pho

Page 90

Using Advanced Phone FeaturesChanging the System Time SettingsCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 903 Ci

Page 91

ACisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 91 Using an Analog Phone with the Cisco UC320WThis appendix contain

Page 92

Using an Analog Phone with the Cisco UC320WUsing Star Codes for Special Features on Analog PhonesCisco SPA300 and SPA500 Series IP Phones with Cisco U

Page 93

Using an Analog Phone with the Cisco UC320WUsing Star Codes for Special Features on Analog PhonesCisco SPA300 and SPA500 Series IP Phones with Cisco U

Page 94

Using an Analog Phone with the Cisco UC320WUsing Star Codes for Special Features on Analog PhonesCisco SPA300 and SPA500 Series IP Phones with Cisco U

Page 95 - Where to Go From Here

BCisco SPA300 and SPA500 Series IP Phones with Cisco Unified Communications UC320W 95 Where to Go From HereCisco provides a wide range of resources to

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