Cisco Catalyst 2960 User Manual Page 14
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Description Specification
●
China EMC Certifications
Environmental Reduction of Hazardous Substances (ROHS) 5
Telco Common Language Equipment Identifier (CLEI) code
Warranty Limited lifetime warranty
Cisco Limited Lifetime Hardware Warranty
Cisco Catalyst 2960-S and 2960 Series Switches come with a limited lifetime warranty (Table 8). The warranty for
the Catalyst 2960-S has the same terms as our standard limited lifetime warranty plus the addition of next
business day delivery of replacement hardware where available and 90 days of 8x5 Cisco Technical Assistance
(TAC) support. Your formal warranty statement, including the warranty applicable to Cisco software, appears in the
Cisco information packet that accompanies your Cisco product. We encourage you to review carefully the
warranty statement shipped with your specific product before use.
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
For further information on warranty terms, visit
http://www.cisco.com/go/warranty.
Table 8. Limited Lifetime Warranty Terms
Cisco Limited Lifetime Hardware Warranty Cisco Enhanced Limited Lifetime Hardware Warranty
Device covered Applies to Cisco Catalyst 2960 Series Switches sold on or
after May 1, 2009
Applies to Cisco Catalyst 2960-S Series Switches
Warranty duration As long as the original end user continues to own or use
the product, provided that: fan and power supply warranty
is limited to five (5) years.
As long as the original end user continues to own or use the
product, provided that: fan and power supply warranty is
limited to five (5) years.
End-of-life policy In the event of discontinuance of product manufacture,
Cisco warranty support is limited to five (5) years from the
announcement of discontinuance.
In the event of discontinuance of product manufacture, Cisco
warranty support is limited to five (5) years from the
announcement of discontinuance.
Hardware replacement
Cisco or its service center will use commercially
reasonable efforts to ship a replacement part within ten
(10) working days after receipt of the RMA request. Actual
delivery times may vary depending on customer location.
Cisco or its service center will use commercially reasonable
efforts to ship a Catalyst 2960-S replacement for next
business day delivery, where available. Otherwise, a
replacement will be shipped within ten (10) working days
after receipt of the RMA request. Actual delivery times may
vary depending on customer location.
Effective date Hardware warranty commences from the date of shipment
to customer (and in case of resale by a Cisco reseller, not
more than ninety [90] days after original shipment by
Cisco).
Hardware warranty commences from the date of shipment to
customer (and in case of resale by a Cisco reseller, not
more than ninety [90] days after original shipment by Cisco).
TAC support Not included. Cisco will provide, during customer’s local business hours, 8
hours per day, 5 days per week basic configuration,
diagnosis, and troubleshooting of device-level problems for
up to 90 days from the date of shipment of the originally
purchased Catalyst 2960-S product. This support does not
include solution or network-level support beyond the specific
device under consideration.
Cisco.com Access Warranty allows guest access only to Cisco.com Warranty allows guest access only to Cisco.com
Software Update Policy for Cisco Catalyst 2960-S and 2960 Series Switches with LAN Lite Software
Customers with Cisco Catalyst LAN Lite software licenses will be provided with maintenance updates and bug
fixes designed to maintain the compliance of the software with published specifications, release notes, and
industry standards compliance as long as the original end user continues to own or use the product or for up to
one year from the end-of-sale date for this product, whichever occurs earlier. Customers with licenses for our
premium software images, Enterprise Services or IP Services, require a service support contract such as Cisco
SMARTnet
®
Service to download updates.
Related products and manuals for Network switches Cisco Catalyst 2960
Network switches Cisco MFEBX1 User Manual
(11 pages)
(11 pages)
Network switches Cisco TrustSec User Manual
(10 pages)
(10 pages)
Network switches Cisco MGBLX1 User Manual
(13 pages)
(13 pages)
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