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Technical Support and Services
Table 22. Technical Services Available for Cisco Catalyst 2960-X Series Switches
Cisco SMARTnet Service
●
Around-the-clock, global access to the Cisco TAC
●
Unrestricted access to the extensive Cisco.com knowledge base and tools
●
Next-business-day, 8x5x4, 24x7x4, or 24x7x2 advance hardware replacement and onsite parts replacement and installation available
1
●
Ongoing operating system software updates within the licensed feature set
2
●
Proactive diagnostics and real-time alerts on Smart Call Home enabled devices
Cisco Smart Foundation Service
●
Next-business-day advance hardware replacement as available
●
Access to SMB TAC during business hours (access levels vary by region)
●
Access to Cisco.com SMB knowledge base
●
Online technical resources through Smart Foundation Portal
●
Operating system software bug fixes and patches
Cisco Smart Care Service
●
Network-level coverage for the needs of small and medium-sized businesses
●
Proactive health checks and periodic assessments of Cisco network foundation, voice, and security technologies
●
Technical support for eligible Cisco hardware and software through Smart Care Portal
●
Cisco operating system and application software updates and upgrades
2
●
Next-business-day advance hardware replacement as available, 24x7x4 option available
1
Cisco SP Base Service
●
Around-the-clock, global access to the Cisco TAC
●
Registered access to Cisco.com
●
Next-business-day, 8x5x4, 24x7x4, and 24x7x2 advance hardware replacement. Return to factory option available
1
●
Ongoing operating system software updates
2
Cisco Focused Technical Support Services
Three levels of premium, high-touch services are available:
●
Cisco High-Touch Operations Management Service
●
Cisco High-Touch Technical Support Service
●
Cisco High-Touch Engineering Service
Valid Cisco SMARTnet or SP Base contracts are required on all network equipment
1
Advance hardware replacement is available in various service-level combinations. For example, 8x5xNBD indicates that
shipment will be initiated during the standard 8-hour business day, 5 days a week (the generally accepted business days within
the relevant region), with next-business-day (NBD) delivery. Where NBD is not available, same day shipping is provided.
Restrictions apply; please review the appropriate service descriptions for details.
2
Cisco operating system updates include the following: maintenance releases, minor updates, and major updates within the
licensed feature set.
Ordering Information
Table 23. Cisco Catalyst 2960-X Series Switches Ordering Information
10/100/1000
Ethernet Interfaces
Cisco IOS Software
Feature Set
(5 pages)
(11 pages)
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