Cisco IP Phone SPA 504G User Manual

Cisco Small Business ProSPA 504G IP Phone for 8x8 Virtual OfficeUSER GUIDE

Getting StartedUnderstanding Your Phone’s Lines and ButtonsCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 41 Understanding Your Phone’s L

Getting StartedUnderstanding Your Phone’s Lines and ButtonsCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 51 4 Line keys Indicates phone

Getting StartedUnderstanding Your Phone’s Lines and ButtonsCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 61 Softkey ButtonsThe softkey b

Getting StartedUnderstanding Your Phone’s Lines and ButtonsCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 71 dial Dials a number.dir Prov

Getting StartedCaring for Your PhoneCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 81 Using Keypad ShortcutsWhen using the phone menus, y

2Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 9 Installing Your PhoneThis chapter describes how to install your Cisco Small Business Pr

Installing Your PhoneBefore You BeginCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 102 Before You BeginBefore you install and connect yo

Installing Your PhoneConnecting the HandsetCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 112 Connecting the HandsetSTEP 1 Turn the phone

Installing Your PhoneMounting the Phone to the Wall (Optional)Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 122 Mounting the Phone to th

Installing Your PhoneMounting the Phone to the Wall (Optional)Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 132 STEP 1 To attach the Mou

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Installing Your PhoneMounting the Phone to the Wall (Optional)Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 142 STEP 4 (Optional) If a

Installing Your PhoneMounting the Phone to the Wall (Optional)Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 152 Plug in the Ethernet and

Installing Your PhoneMounting the Phone to the Wall (Optional)Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 162 STEP 5 Hang onto screws

Installing Your PhoneConnecting the PowerCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 172 STEP 3 Rotate the tab 180° and re-insert int

Installing Your PhoneConnecting Your Phone to the NetworkCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 182 Connecting Your Phone to the

Installing Your PhoneConnecting a PC to Your Phone (Optional)Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 192 Connecting a PC to Your P

Installing Your PhoneVerifying Phone StartupCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 202 Verifying Phone StartupAfter receiving pow

Installing Your PhoneUpgrading Your Phone’s FirmwareCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 212 Upgrading Your Phone’s FirmwareYou

Installing Your PhoneUpgrading Your Phone’s FirmwareCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 222 Get Your Phone’s IP AddressBefore

3Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 23 Using Basic Phone FunctionsThis chapter provides instructions on using your phone’s ba

Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) i ContentsChapter 1: Getting Started 1About This Document 1Overview of the Cisco SPA 504G

Using Basic Phone FunctionsUsing Phone Hardware and AccessoriesCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 243 • Setting or Changing a

Using Basic Phone FunctionsUsing Phone Hardware and AccessoriesCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 253 Sending Audio to the Ph

Using Basic Phone FunctionsAdjusting Call Volume and MutingCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 263 Adjusting Call Volume and M

Using Basic Phone FunctionsPutting a Call on HoldCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 273 • Press the Headset button.• Press a

Using Basic Phone FunctionsEnding a CallCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 283 Ending a CallTo end a call:• If you are using

Using Basic Phone FunctionsTransferring CallsCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 293 Performing an Attended TransferSTEP 1 Dur

Using Basic Phone FunctionsRedialingCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 303 Transferring a Held Call to an Active CallIf you h

Using Basic Phone FunctionsViewing and Returning Missed CallsCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 313 Viewing and Returning Mis

Using Basic Phone FunctionsTurning the Missed Calls Shortcut On and OffCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 323 Turning the Mis

Using Basic Phone FunctionsForwarding Calls — Online SetupCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 333 Forwarding Calls — Online Se

Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) ii ContentsChapter 3: Using Basic Phone Functions 23Using Phone Hardware and Accessories 2

Using Basic Phone FunctionsForwarding Calls — Phone-based SetupCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 343 Using the star code:Pre

Using Basic Phone FunctionsForwarding Calls — Phone-based SetupCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 353 Forwarding Calls When Y

Using Basic Phone FunctionsSetting Do Not DisturbCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 363 STEP 3 Press ok.STEP 4 Press save.S

Using Basic Phone FunctionsTurning Call Waiting On and OffCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 373 Using the star code:Enter *7

Using Basic Phone FunctionsParking a CallCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 383 Parking a Call You can “park” a call on a des

Using Basic Phone FunctionsUsing Conference BridgesCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 393 STEP 3 Press the conf softkey agai

Using Basic Phone FunctionsUsing Conference BridgesCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 403 STEP 3 Please record first and las

Using Basic Phone FunctionsUsing the Phone DirectoriesCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 413 Using the Phone DirectoriesYour

Using Basic Phone FunctionsUsing the Call History ListsCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 423 STEP 5 Press save to save the

Using Basic Phone FunctionsUsing the Call History ListsCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 433 • Missed Calls—Shows the last 6

Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) iii ContentsStopping Call Forwarding 36Setting Do Not Disturb 36Activating Do Not Disturb

Using Basic Phone FunctionsSetting or Changing a Phone PasswordCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 443 Setting or Changing a P

4Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 45 Using Advanced Phone FeaturesThis chapter describes how to configure advanced features

Using Advanced Phone FeaturesCreating Speed DialsCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 464 If dial assistance is enabled, when p

Using Advanced Phone FeaturesUsing Speed DialsCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 474 STEP 4 Press edit.STEP 5 Enter the num

Using Advanced Phone FeaturesCustomizing Your LCD ScreenCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 484 Changing the Screen Backlight

Using Advanced Phone FeaturesCustomizing Your LCD ScreenCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 494 To enable your screen saver:ST

Using Advanced Phone FeaturesUsing Ring TonesCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 504 Turning on the Screen SaverTo immediately

Using Advanced Phone FeaturesConfiguring Date and Time Parameters on Your PhoneCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 514 Configu

Using Advanced Phone FeaturesAdvanced Procedures for Technical Support PersonnelCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 524 STEP

Using Advanced Phone FeaturesAdvanced Procedures for Technical Support PersonnelCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 534 • Cust

Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) iv ContentsConfiguring the Phone Screen Saver 48Turning on the Screen Saver 50Using Ring T

5Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 54 Using the Web InterfaceYour Cisco IP Phone provides a web interface to the phone that

Using the Web InterfaceLogging in to the Web InterfaceCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 555 Cisco SPA 501G:a. Press the Setu

Using the Web InterfaceSetting Do Not DisturbCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 565 Setting Do Not DisturbUse the Do Not Dist

Using the Web InterfaceConfiguring Call WaitingCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 575 STEP 3 Under Call Forward, you can con

Using the Web InterfaceUsing Your Personal DirectoryCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 585 Using Your Personal DirectoryYour

Using the Web InterfaceCreating Speed DialsCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 595 Creating Speed DialsYou can configure up to

Using the Web InterfaceChanging the LCD ContrastCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 605 Changing the LCD ContrastSTEP 1 Log in

ACisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 61 Where to Go From HereCisco provides a wide range of resources to help you obtain the f

Where to Go From HereCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 62A List of DocumentsSee the following documents (available at the UR

1Cisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 1 Getting StartedThis chapter provides an overview of this document and basic information

Getting StartedAbout This DocumentCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 21 This document describes using the Cisco SPA 504G wit

Getting StartedOverview of the Cisco SPA 504GCisco Small Business Pro IP Phone SPA 504G User Guide (SIP) 31 Overview of the Cisco SPA 504GThe Cisco SP