Cisco CAB-ACBZ-10A Datasheet download pdf (Page 12)

Software Update Policy

Customers with Cisco Catalyst LAN Base and LAN Lite software licenses will be provided with maintenance

updates and bug fixes designed to maintain the compliance of the software with published specifications, release

notes, and industry standards compliance as long as the original end user continues to own or use the product or

up to one year from the end-of-sale date for this product, whichever occurs earlier.

This policy supersedes any previous warranty or software statement and is subject to change without notice.

Technical Support and Services

Table 13. Technical Services Available for Cisco Catalyst 2960-S Series Switches

Technical Services

Cisco SMARTnet Service

●

Around-the-clock, global access to the Cisco TAC

●

Unrestricted access to the extensive Cisco.com knowledge base and tools

●

Next-business-day, 8x5x4, 24x7x4, or 24x7x2 advance hardware replacement and onsite parts replacement and installation available

●

Ongoing operating system software updates within the licensed feature set

●

Proactive diagnostics and real-time alerts on Smart Call Home enabled devices

Cisco Smart Foundation Service

●

Next-business-day advance hardware replacement as available

●

Access to SMB TAC during business hours (access levels vary by region)

●

Access to Cisco.com SMB knowledge base

●

Online technical resources through Smart Foundation Portal

●

Operating system software bug fixes and patches

Cisco Smart Care Service

●

Network-level coverage for the needs of small and medium-sized businesses

●

Proactive health checks and periodic assessments of Cisco network foundation, voice, and security technologies

●

Technical support for eligible Cisco hardware and software through Smart Care Portal

●

Cisco operating system and application software updates and upgrades

●

Next-business-day advance hardware replacement as available, 24x7x4 option available

Cisco SP Base Service

●

Around-the-clock, global access to the Cisco TAC

●

Registered access to Cisco.com

●

Next-business-day, 8x5x4, 24x7x4, and 24x7x2 advance hardware replacement. Return to factory option available

●

Ongoing operating system software updates

Cisco Focused Technical Support Services

Three levels of premium, high-touch services are available:

●

Cisco High-Touch Operations Management Service

●

Cisco High-Touch Technical Support Service

●

Cisco High-Touch Engineering Service

Valid Cisco SMARTnet or SP Base contracts are required on all network equipment.

Advance hardware replacement is available in various service-level combinations. For example, 8x5xNBD indicates that

shipment will be initiated during the standard 8-hour business day, 5 days a week (the generally accepted business days within

the relevant region), with next-business-day (NBD) delivery. Where NBD is not available, same day shipping is provided.

Restrictions apply; please review the appropriate service descriptions for details.

Cisco operating system updates include the following: maintenance releases, minor updates, and major updates within the

licensed feature set.

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