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Appendix A
Troubleshooting
31
Wireless-N Broadband Router with Storage Link
Appendix A:
Troubleshooting
Your computer cannot connect to the Internet.
Follow these instructions until your computer can connect
to the Internet:
Make sure that the Router is powered on. The Power •
LED should be green and not flashing.
If the Power LED is flashing, then power off all of •
your network devices, including the modem, Router,
and computers. Then power on each device in the
following order:
Cable or DSL modem1.
Router2.
Computer3.
Check the cable connections. The computer should •
be connected to one of the ports numbered 1-4 on
the Router, and the modem must be connected to the
Internet port on the Router.
The modem does not have an Ethernet port.
The modem is a dial-up modem for traditional dial-up
service. To use the Router, you need a cable/DSL modem
and high-speed Internet connection.
You cannot use the DSL service to connect manually to
the Internet.
After you have installed the Router, it will automatically
connect to your Internet Service Provider (ISP), so you no
longer need to connect manually.
The DSL telephone line does not t into the Router’s
Internet port.
The Router does not replace your modem. You still need
your DSL modem in order to use the Router. Connect the
telephone line to the DSL modem, and then insert the
setup CD into your computer. Click Setup and follow the
on-screen instructions.
When you double-click the web browser, you are
prompted for a username and password. If you want to
get rid of the prompt, follow these instructions.
Launch the web browser and perform the following steps
(these steps are specific to Internet Explorer but are similar
for other browsers):
Select 1. Tools > Internet Options.
Click the 2. Connections tab.
Select 3. Never dial a connection.
Click 4. OK.
The Router does not have a coaxial port for the cable
connection.
The Router does not replace your modem. You still need
your cable modem in order to use the Router. Connect
your cable connection to the cable modem, and then
insert the setup CD into your computer. Click Setup and
follow the on-screen instructions.
The computer cannot connect wirelessly to the network.
Make sure the wireless network name or SSID is the same
on both the computer and the Router. If you have enabled
wireless security, then make sure the same security
method and key are used by both the computer and the
Router.
You need to modify the settings on the Router.
Open the web browser (for example, Internet Explorer or
Firefox), and enter the Router’s IP address in the address
field (the default IP address is 192.168.1.1). When
prompted, enter the password to the Router (the default is
admin). Click the appropriate tab to change the settings.
The Router does not recognize your USB storage device.
Make sure the USB storage device uses the NTFS or FAT
format. To check its format, follow these instructions:
Connect the USB storage device directly to your 1.
computer.
On your desktop, double-click 2. Computer or My
Computer icon.
Right-click the USB storage device, and click 3.
Properties.
The format is listed in the File system 4.
description. If the format is not NTFS or FAT, then
back up the data on the USB storage device.
After you have backed up the data on the USB storage
drive, you can format it. Right-click the USB storage
device, and click Format. Follow the on-screen
instructions. For more information, refer to Windows
Help.
If the Router still does not recognize the USB storage
device, then remove the power adapter from the Router’s
Power port. Wait five seconds, and then re-connect the
power adapter to the Router’s Power port.
In Windows Vista, you do not see the USB storage device
in the Network screen.
Make sure the Router and your computer use the same
workgroup name. (The default workgroup name of the
Router is workgroup. In Windows Vista, right-click the
Computer icon and select Properties. Click Advanced
- Wireless-N Broadband Router 1
- About This Guide 2
- Table of Contents 3
- Chapter 1: 5
- Product Overview 5
- Chapter 2: 7
- Wireless Security Checklist 7
- Chapter 3: 8
- Advanced Configuration 10
- Appendix A: 35
- Troubleshooting 35
- Appendix B: How to Install 37
- Windows Vista 38
- Windows XP 39
- Users Only) 40
- Create a Shared Folder 41
- Create a User Group Account 41
- Create a User Account 42
- Appendix C: 43
- Specifications 43
- Appendix D: 44
- Warranty Information 44
- Appendix E: 46
- Regulatory Information 46
- Appendix F: Software End 52
- User License Agreement 52
- Appendix F 53
- Schedule 2 55
- Network Magic Features 55
- Schedule 3 55
- Schedule 3-B 58
- Schedule 3-C 63
- OPENSSL LICENSE 63
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