Cisco CON-SMBS-C2801VK Datasheet download pdf

Data Sheet

Cisco Smart Foundation Service

Protecting Your Network Investment and Your Business

In today’s interconnected business environment, customer satisfaction,

employee productivity, and business proﬁ tability are all increasingly

dependent on the business network. Designed speciﬁ cally to meet the

needs of smaller networks, Cisco

Smart Foundation Service provides

the easy, cost-effective network support small and medium-sized

businesses (SMBs) need to help ensure operational reliability, contain

costs, and protect the Cisco network investment.

When Network Downtime Is Not an Option, Turn to Cisco Smart

Foundation Service

Today’s SMBs are often just as dependent on network applications as large enterprises

and just as vulnerable to the lost productivity and proﬁ tability that can result from a

network outage. But unlike large corporations, SMBs rarely have a full-scale IT staff

with specialized knowledge about network solutions or extra IT budget to devote to

enterprise-scale network support services. Now, you have another option: Cisco Smart

Foundation Service.

Designed for businesses with data-only networks, fewer than 250 network users (50 or

fewer network devices), and an IT staff with limited network expertise, Cisco Smart

Foundation Service offers excellent essential support with entry-level affordability.

Delivered by Cisco, this service program provides an easy, affordable way to help SMBs

quickly resolve routine issues that might arise when using Cisco SMB-class products.

Cisco Smart Foundation Service (Table 1) combines the following:

• Essential network support with clear, nontechnical tools and resources

• Step-by-step guidance from Cisco SMB Technical Assistance Center (TAC) engineers

who have been specially trained to work and communicate with SMB IT personnel,

who often do not have extensive Cisco networking expertise

• Next-business-day hardware replacement and software bug ﬁ xes, if required

• Affordable network support, with an annual fee lower than the cost of even a single

uncovered service transaction

Table 1. Cisco Smart Foundation Service Components

Service Advance Hardware

Replacement

Cisco Technical

Assistance Center

Hotline

Cisco Knowledge

Base and Tools

Operating System

Software

Eligible Devices

Cisco Smart

Foundation Service

8 x 5 x next business

day (NBD)

Business hours

(8 a.m.-5 p.m.) access

to special SMB TAC

(access levels vary

by region)

Full access using

Cisco Smart

Foundation portal

Operating system

software updates for

bug fixes

Select SMB-class

data products

Responsive

Service Needs

Cisco

SMARTnet

Service

Cisco Smart

Foundation

Service

Fully

Managed

Services

Cisco

Smart Care

Service

Proactive

Managed

Mission CriticalImportant

Importance of Network

• Deliver by Cisco

• Device Coverage

• 2-Hour, 4-Hour, NBD Replacement

• Deliver by Partner

• Network-Level Coverage

• NBD Replacement

• Deliver by Cisco

• Device Coverage

• NBD Replacement

1 2 3 4

Summary of Contents

Page 1 - Foundation Service

Data SheetCisco Smart Foundation ServiceProtecting Your Network Investment and Your BusinessIn today’s interconnected business environment, customer s

Page 2 - Technology Products

The Replacement Hardware You Need, When and Where You Need ItTable 2 shows devices supported by the Cisco Smart Foundation Service.Table 2. Cisco Smar

Page 3 - For More Information

Simple, Efﬁ cient Online Management and Troubleshooting SoftwareThe Cisco Smart Foundation portal provides SMBs with a secure portfolio of tools that

Page 4 - Data Sheet

Data SheetCisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/off

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Cisco CON-SMBS-C2801VK Datasheet

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