Cisco Catalyst 2960X-48FPS-L User Manual download pdf (Page 24)

Technical Support and Services

Table 22. Technical Services Available for Cisco Catalyst 2960-X Series Switches

Technical Services

Cisco SMARTnet Service

●

Around-the-clock, global access to the Cisco TAC

●

Unrestricted access to the extensive Cisco.com knowledge base and tools

●

Next-business-day, 8x5x4, 24x7x4, or 24x7x2 advance hardware replacement and onsite parts replacement and installation available

●

Ongoing operating system software updates within the licensed feature set

●

Proactive diagnostics and real-time alerts on Smart Call Home enabled devices

Cisco Smart Foundation Service

●

Next-business-day advance hardware replacement as available

●

Access to SMB TAC during business hours (access levels vary by region)

●

Access to Cisco.com SMB knowledge base

●

Online technical resources through Smart Foundation Portal

●

Operating system software bug fixes and patches

Cisco Smart Care Service

●

Network-level coverage for the needs of small and medium-sized businesses

●

Proactive health checks and periodic assessments of Cisco network foundation, voice, and security technologies

●

Technical support for eligible Cisco hardware and software through Smart Care Portal

●

Cisco operating system and application software updates and upgrades

●

Next-business-day advance hardware replacement as available, 24x7x4 option available

Cisco SP Base Service

●

Around-the-clock, global access to the Cisco TAC

●

Registered access to Cisco.com

●

Next-business-day, 8x5x4, 24x7x4, and 24x7x2 advance hardware replacement. Return to factory option available

●

Ongoing operating system software updates

Cisco Focused Technical Support Services

Three levels of premium, high-touch services are available:

●

Cisco High-Touch Operations Management Service

●

Cisco High-Touch Technical Support Service

●

Cisco High-Touch Engineering Service

Valid Cisco SMARTnet or SP Base contracts are required on all network equipment

Advance hardware replacement is available in various service-level combinations. For example, 8x5xNBD indicates that

shipment will be initiated during the standard 8-hour business day, 5 days a week (the generally accepted business days within

the relevant region), with next-business-day (NBD) delivery. Where NBD is not available, same day shipping is provided.

Restrictions apply; please review the appropriate service descriptions for details.

Cisco operating system updates include the following: maintenance releases, minor updates, and major updates within the

licensed feature set.

Ordering Information

Table 23. Cisco Catalyst 2960-X Series Switches Ordering Information

Part Number

10/100/1000

Ethernet Interfaces

Uplink Interfaces

Cisco IOS Software

Feature Set

Available PoE

Power

FlexStack-Plus

Stacking

WS-C2960X-48FPD-L

2 SFP+

LAN Base

740W

Optional

WS-C2960X-48LPD-L

2 SFP+

LAN Base

370W

Optional

WS-C2960X-24PD-L

2 SFP+

LAN Base

370W

Optional

WS-C2960X-48TD-L

2 SFP+

LAN Base

Optional

WS-C2960X-24TD-L

2 SFP+

LAN Base

Optional

WS-C2960X-48FPS-L

4 SFP

LAN Base

740W

Optional

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