Data Sheet
© 2011 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page 9 of 9
Cisco Technical Support Services (Table 6) provides significant benefits that go beyond what is offered under the
Cisco warranty policy. Services available under a Cisco SMARTnet
®
service contract that are not covered under a
warranty include the following:
●
Latest software updates
●
Rapid replacement of hardware with next-day, 4-hour, or 2-hour dispatch options
●
Ongoing technical support through the Cisco Technical Assistance Center (TAC)
●
Registered access to Cisco.com
Table 6. Cisco Technical Support Services Components
Feature Benefits
Software support Software support offers maintenance and minor and major updates for licensed feature sets. Downloading
new maintenance releases, patches, or updates of Cisco IOS Software helps enhance and extend the useful
life of Cisco devices. Through major software updates, organizations can extend the life of equipment and get
the most from application technology investments by:
●
Adding new functions that, in many cases, require no additional hardware investment
●
Increasing the performance of current functions
●
Enhancing network or application availability, reliability, and stability
Cisco TAC support With more than 1000 highly trained customer support engineers, 390 Cisco Certified Internetwork Expert
(CCIE
®
) experts, and access to 13,000 research and development engineers, Cisco TAC complements your
in-house staff with a high level of knowledge about data, voice, and video communications networking
technology. Its sophisticated call-routing system quickly routes calls to the correct technology personnel.
Cisco TAC is available 24 hours a day, 365 days a year.
Cisco.com This award-winning website provides 24-hour access to an extensive collection of online product and
technology information, interactive network management and troubleshooting tools, and knowledge-transfer
resources that can help customers reduce costs by increasing staff self-sufficiency and productivity.
Advance hardware replacement Advance replacement and onsite field engineer options supply fast access to replacement hardware and field
resources for installing hardware, reducing the risk of potential network downtime.
Smart Call Home Cisco Smart Call Home is a proactive, connected service capability of Cisco SMARTnet Service that is
available at no additional cost on Cisco Catalyst 4500 Series Switches. Smart Call Home devices can
continuously monitor their own health using Cisco Generic Online Diagnostics (GOLD) technology and
automatically notify you of potential problems using secure transmissions. If a serious problem arises, Smart
Call Home automatically detects it and generates a Cisco TAC service request that is routed to the team
appropriate for a particular problem.
For More Information
http://www.cisco.com/go/4900
Printed in USA C78-598933-01 01/11
(19 pages)
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