Cisco E1200 User's Guide download pdf (Page 37)

Chapter 5: Troubleshooting

4. Confirm that the CaseViewNet computer is connected to your wireless network. The CaseViewNet

computer must first be connected to your wireless network before CaseViewNet can establish a

connection to your Case CATalyst server.

5. Be sure that the CaseViewNet activation certificate is installed on the computer running Case

CATalyst and that it is current. CaseViewNet activation is valid for one year. Without current

CaseViewNet activation, no CaseViewNet connection is possible and the Case CATalyst server is

not available.

Password Does Not Allow CaseViewNet Client to Connect

The CaseViewNet client has a wireless connection to your wireless network but cannot establish a

connection to your Case CATalyst server. Confirm that the client is typing the correct password

accurately to permit CaseViewNet to connect to your Case CATalyst server:

1. In the Case CATalyst realtime file, click View, CaseView Options and then click CaseView

Passwords.

2. Verify that the password the client is using is not expired or a “one time” password that someone has

already used.

3. Verify the client has typed the password correctly. Passwords are case and space sensitive. The

password must be typed using exactly the same spacing and case for each letter as it occurs in the

Case CATalyst CaseView Password dialog box.

Change Network Name and Passphrase

To change the network name or passphrase, it is necessary to reset the router. See Router Reset on

page 37.

Router is Not Available

If you do not see the wireless network you established with the router, you may need to reset the router.

See Router Reset on page 37.

Router Reset

To reset the router:

1. While the router is plugged in, use a paper clip to hold the red reset button on the bottom of the

router for approximately 10-15 seconds.

2. Unplug the router and plug it back into the outlet or power strip. The router resets.

3. Repeat the router setup instructions. See Configure the Router on page 8.

Client Computer WiFi Disconnects While Receiving Realtime

The CaseViewNet computer suddenly disconnects while receiving the realtime data. The computer may

be able to reconnect to the reporter’s Case CATalyst network and establish a realtime connection but

after some time disconnects again. See Optimize Your WiFi Connection on page 23.

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Cisco E1200 User's Guide Page 37