Cisco DPC2203 Operations Instructions

72-4017315-01 Rev B DPC2203C VoIP Cable Modem Installation and Operation Guide

FCC Compliance 72-4017315-01 Rev B xi FCC Compliance United States FCC Compliance This device has been tested and found to comply with the limits

72-4017315-01 Rev B xiii Contents IMPORTANT SAFETY INSTRUCTIONS v FCC Compliance xi About This Guide xv Chapter 1 Introducing the Model DPC220

Contents xiv 72-4017315-01 Rev B Chapter 5 Operating the DPC2203C 57 WebWizard ...

About This Guide 72-4017315-01 Rev B xv About This Guide Introduction This installation and operation guide applies to the Model DPC2203C voice o

About This Guide xvi 72-4017315-01 Rev B Document Version This is the second release of this document.

72-4017315-01 Rev B 1 Introduction The Model DPC2203C VoIP Cable Modem provides broadband network operators with a cost-effective way to offer sta

Chapter 1 Introducing the Model DPC2203C VoIP Cable Modem 2 72-4017315-01 Rev B DPC2203C Features This section contains an overview of some o

DPC2203C Features 72-4017315-01 Rev B 3 WebWizard The DPC2203C includes the WebWizard, a browser-based interface that facilitates cable modem set

Chapter 1 Introducing the Model DPC2203C VoIP Cable Modem 4 72-4017315-01 Rev B DPC2203C Components Front Panel Description The front panel o

DPC2203C Components 72-4017315-01 Rev B 5 Notes:  After the cable modem is successfully registered on the network, the POWER (LED 1), DS (LED 2

Chapter 1 Introducing the Model DPC2203C VoIP Cable Modem 6 72-4017315-01 Rev B Back Panel Description The following illustration shows the d

Theory of Operation 72-4017315-01 Rev B 7 Theory of Operation This section summarizes the theory of operation for cable modems and provides a hig

Chapter 1 Introducing the Model DPC2203C VoIP Cable Modem 8 72-4017315-01 Rev B Downstream Scanning Routine The cable modem starts its own st

Theory of Operation 72-4017315-01 Rev B 9 WebWizard Gscan Function When installing a cable modem, you can speed up the process by using the WebWi

Chapter 1 Introducing the Model DPC2203C VoIP Cable Modem 10 72-4017315-01 Rev B Establish IP Connectivity After completing the ranging and a

Theory of Operation 72-4017315-01 Rev B 11 Notes:  If the cable modem does not contain the software version requested by the configuration file

72-4017315-01 Rev B 13 Introduction This chapter provides information and procedures to assist you in placing, installing, configuring, operating,

Please Read Important Please read this entire guide. If this guide provides installation or operation instructions, give particular attention to all

Chapter 2 Installing the DPC2203C for Internet Service 14 72-4017315-01 Rev B Before You Begin This section provides the minimum requirements

Before You Begin 72-4017315-01 Rev B 15 Hardware and Software Requirements This section provides hardware and software requirements for connectin

Chapter 2 Installing the DPC2203C for Internet Service 16 72-4017315-01 Rev B I Do Not Have a High-Speed Internet Access Account If you do no

Before You Begin 72-4017315-01 Rev B 17 I Already Have an Existing High-Speed Internet Access Account If you have an existing high-speed Internet

Chapter 2 Installing the DPC2203C for Internet Service 18 72-4017315-01 Rev B Install the Cable Modem Installation Diagram The following diag

Install the Cable Modem 72-4017315-01 Rev B 19 3 Connect your PC to either the Ethernet port or the USB port using the appropriate data cable. N

Chapter 2 Installing the DPC2203C for Internet Service 20 72-4017315-01 Rev B Configure TCP/IP This section contains instructions for configu

Configure TCP/IP 72-4017315-01 Rev B 21 6 Click Yes to restart your computer when the Local Network window opens. The computer restarts. The TCP

Chapter 2 Installing the DPC2203C for Internet Service 22 72-4017315-01 Rev B Configuring TCP/IP on Macintosh Systems 1 Click the Apple icon

Install USB Drivers 72-4017315-01 Rev B 23 Install USB Drivers This section contains instructions for installing the cable modem USB drivers if y

Notices Trademark Acknowledgements Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and o

Chapter 2 Installing the DPC2203C for Internet Service 24 72-4017315-01 Rev B 7 After the system finds the USB driver, the Digital Signature

72-4017315-01 Rev B 25 Introduction This chapter provides procedures to assist you in placing, installing, configuring, operating, and troubleshoo

Chapter 3 Installing the DPC2203C for Telephone Service 26 72-4017315-01 Rev B Telephone Requirements This section provides hardware and soft

About the Battery 72-4017315-01 Rev B 27 About the Battery Your modem includes a rechargeable Lithium-Ion battery to provide stand-by operation i

Chapter 3 Installing the DPC2203C for Telephone Service 28 72-4017315-01 Rev B Location of Battery The following illustration shows the locat

Mount the Cable Modem on a Wall (Optional) 72-4017315-01 Rev B 29 Mount the Cable Modem on a Wall (Optional) Before You Begin Before you begin, c

Chapter 3 Installing the DPC2203C for Telephone Service 30 72-4017315-01 Rev B Location and Dimensions of the Wall-Mounting Slots The followi

Install the Cable Modem to Provide Telephone Service 72-4017315-01 Rev B 31 Install the Cable Modem to Provide Telephone Service The cable modem

Chapter 3 Installing the DPC2203C for Telephone Service 32 72-4017315-01 Rev B Installation Diagram The following diagram illustrates one of

Install the Cable Modem to Provide Telephone Service 72-4017315-01 Rev B 33 3 Connect the active RF coaxial cable to the CABLE connector on the

IMPORTANT SAFETY INSTRUCTIONS 72-4017315-01 Rev B v IMPORTANT SAFETY INSTRUCTIONS Notice to Installers The servicing instructions in this notice

72-4017315-01 Rev B 35 Introduction This chapter provides descriptions of possible cable modem performance and installation issues that may occur

Chapter 4 Troubleshooting the Installation 36 72-4017315-01 Rev B

Troubleshooting Overview 72-4017315-01 Rev B 37 Troubleshooting Overview This section provides a table that illustrates a summary of the visual s

Chapter 4 Troubleshooting the Installation 38 72-4017315-01 Rev B Functions of Front Panel LED Status Indicators Initial Power Up, Calibratio

Functions of Front Panel LED Status Indicators 72-4017315-01 Rev B 39 Normal Operations (AC Power applied) The following chart illustrates the ap

Chapter 4 Troubleshooting the Installation 40 72-4017315-01 Rev B Special Conditions The following chart describes the appearance of the cabl

Powering Options 72-4017315-01 Rev B 41 Powering Options Description The cable modem can operate from standard AC power or from battery power whe

Chapter 4 Troubleshooting the Installation 42 72-4017315-01 Rev B Check and Correct 1 Verify correct connection of the power cord to the cab

No Downstream Signal Lock 72-4017315-01 Rev B 43 No Downstream Signal Lock After a cable modem powers on and performs an internal self-test, the

IMPORTANT SAFETY INSTRUCTIONS vi 72-4017315-01 Rev B Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind au

Chapter 4 Troubleshooting the Installation 44 72-4017315-01 Rev B 5 Is the ratio outside of the operating range?  If yes, correct the down

Ranging Not Complete 72-4017315-01 Rev B 45 Ranging Not Complete Description After the cable modem finds the CMTS downstream channel and upstream

Chapter 4 Troubleshooting the Installation 46 72-4017315-01 Rev B 4 Is the upstream level or the ratio outside of the operating range?  If

IP Connectivity Not Complete 72-4017315-01 Rev B 47 IP Connectivity Not Complete Description After completing the ranging stage, the cable modem

Chapter 4 Troubleshooting the Installation 48 72-4017315-01 Rev B Check and Correct 1 Using the Web browser on the PC attached to the cable

Registration Not Complete 72-4017315-01 Rev B 49 Registration Not Complete Description In this phase, the cable modem requests the time of day an

Chapter 4 Troubleshooting the Installation 50 72-4017315-01 Rev B Check and Correct 1 Using the Web browser on the PC attached to the cable

Troubleshooting for High-Speed Data Installations 72-4017315-01 Rev B 51 Troubleshooting for High-Speed Data Installations I cannot connect to th

Chapter 4 Troubleshooting the Installation 52 72-4017315-01 Rev B My cable modem does not recognize the cable network  The cable modem work

Troubleshooting for High-Speed Data Installations 72-4017315-01 Rev B 53 5 Click OK to close the IP Configuration window, you have completed thi

IMPORTANT SAFETY INSTRUCTIONS 72-4017315-01 Rev B vii Read These Instructions Keep These Instructions Heed All Warnings Follow All Instructions P

Chapter 4 Troubleshooting the Installation 54 72-4017315-01 Rev B Troubleshooting for Telephony Installations This section provides troublesh

Troubleshooting for Telephony Installations 72-4017315-01 Rev B 55 Frequently Asked Questions Q. What if I don't subscribe to telephone ser

72-4017315-01 Rev B 57 Introduction This chapter discusses the operational features related to the DPC2203C, the WebWizard, and Cable Modem Access

Chapter 5 Operating the DPC2203C 58 72-4017315-01 Rev B WebWizard The WebWizard is a multi-level access Web browser interface that provides a

WebWizard 72-4017315-01 Rev B 59 Power Cycling and Reboots When power is restored after a power outage, the cable modem reboots normally. Reset

Chapter 5 Operating the DPC2203C 60 72-4017315-01 Rev B System Page This section provides an example of the System page. The System page disp

WebWizard 72-4017315-01 Rev B 61 Signal Page This section provides an example of the System page. The System page displays system information abo

Chapter 5 Operating the DPC2203C 62 72-4017315-01 Rev B Basic Status Page This section provides an example of the Status page. The Status pag

WebWizard 72-4017315-01 Rev B 63 Display the Cable Modem Event Log This section provides an example of the Event Log page. The Log page provides

IMPORTANT SAFETY INSTRUCTIONS viii 72-4017315-01 Rev B Prevent Power Cord Damage Protect the power cord from being walked on or pinched, particularl

Chapter 5 Operating the DPC2203C 64 72-4017315-01 Rev B EMTA Page This section provides an example of the EMTA page. The EMTA page provides i

WebWizard 72-4017315-01 Rev B 65 Display the Technical Support Page This section provides information about the Technical Support page. You can u

72-4017315-01 Rev B 67 A Appx auto letter Appendix A Specifications Introduction This appendix contains the technical specifications for the DPC2

Appendix A Specifications 68 72-4017315-01 Rev B Technical Specifications DPC2203C Specifications Specifications Table The following table shows the

Technical Specifications 72-4017315-01 Rev B 69 Voice Specifications Hearing Impaired Services Support TDD support including detection of V.18 in

Appendix A Specifications 70 72-4017315-01 Rev B Voice Specifications Call Feature Support  Caller ID  Call Waiting with Caller ID  Call Conferen

Technical Specifications 72-4017315-01 Rev B 71 RF Downstream Bandwidth 6 MHz Operating Level Range –15 to +15 dBmV Input Impedance 75 ohms R

Appendix A Specifications 72 72-4017315-01 Rev B Battery Backup Battery Telemetry Signals Battery low, replace battery, AC fail, battery missing Te

72-4017315-01 Rev B 73 B Appx auto letter Appendix B Cable Modem Warranty and RMA Information Introduction This appendix contains cable modem Warr

IMPORTANT SAFETY INSTRUCTIONS 72-4017315-01 Rev B ix Accessories Warning WARNING: Avoid electric shock and fire hazard! Only use attachments/a

Appendix B Cable Modem Warranty and RMA Information 74 72-4017315-01 Rev B Warranty and RMA Information Cable Modem Warranty Information These cable

Warranty and RMA Information 72-4017315-01 Rev B 75 Provider, and you must properly pack the cable modem for shipment in the original packaging o

Appendix B Cable Modem Warranty and RMA Information 76 72-4017315-01 Rev B What additional provisions should I be aware of?  Because it is impossi

Warranty and RMA Information 72-4017315-01 Rev B 77 RMA Returns Policy and Procedure for Cable Modems If for any reason your cable modem supplied

Appendix B Cable Modem Warranty and RMA Information 78 72-4017315-01 Rev B  Asia/Pacific Telephone our Customer Service Center at +852-2522-5059 t

Warranty and RMA Information 72-4017315-01 Rev B 79 4 On issuance of an RMA number, goods returned to us should be clearly marked to the attenti

Appendix B Cable Modem Warranty and RMA Information 80 72-4017315-01 Rev B 12 Return Material Authorization RMA numbers are only valid for 60 days.

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