Q&A
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Software Updates
Q. Can I obtain a “no additional cost” Cisco IOS Software update for the Cisco Catalyst
2960 Series?
A. Yes. Cisco offers ongoing Cisco IOS Software updates for certain fixed-configuration and
stackable Cisco Catalyst switches at no additional cost. For the life of the product, updates
within the Cisco IOS Software package purchased (LAN Lite, LAN Base, IP Base, IP Services,
and so on) will be made available.
Note that upgrades are different from updates. For example, an upgrade from the IP Base
package to IP Services package provides significant new function; therefore, this upgrade
requires the purchase of a software license upgrade. Updates are incremental software
features and bug fixes that are released within a licensed Cisco IOS Software package.
This statement supersedes any previous warranty or software statement and is subject to
change without notice.
Q. How do I get a “no additional cost” Cisco IOS Software update for the Cisco Catalyst
2960 Series?
A. Visit:
http://www.cisco.com, click “Downloads,” and select “Switch Software.” Downloading
software requires a Cisco.com username and password. If you do not have a Cisco.com
username, you can obtain one by clicking “Register” at the top of any Cisco.com webpage.
Warranty and Service
Q. What is the warranty on the Cisco Catalyst 2960 Series?
A. The hardware warranty available on the Cisco Catalyst 2960 Series is the limited lifetime
hardware warranty. This warranty automatically comes with the purchase of eligible Cisco
Catalyst products, free of charge. It offers free advanced replacement of products within 10
business days. For more information about the limited lifetime hardware warranty, visit:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/lh2ben__.htm.
Q. What types of services and support are available for the Cisco Catalyst 2960 Series?
A. A full complement of lifecycle services and support is available for the Cisco Catalyst 2960
Series. From implementation to operation and optimization, Cisco offers Technical Support
Service delivered either directly or through a Cisco partner.
Technical support service is available through Cisco SMARTnet and Cisco SMARTnet Onsite
support. The Cisco SMARTnet service augments the resources of your operations staff by
providing them with access to expertise, both online and on the telephone, and numerous
hardware advance replacement options. Cisco SMARTnet Onsite complements the hardware
advance replacement feature by adding the services of a field engineer, services that can be
critical for locations where internal staff is unable to perform part replacement activities.
Product Information
Q. Where can I find technical and product specifications and other additional information
about the Cisco Catalyst 2960 Series?
A. For product literature, including data sheets and product specifications, visit:
http://www.cisco.com/go/catalyst2960.
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