Cisco C819G-U-K9 Datasheet download pdf (Page 18)

Technical Services

Cisco Smart Foundation Service

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Next-business-day advance hardware replacement as available

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Business-hours access to SMB Cisco TAC (access levels vary by region)

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Access to Cisco.com SMB knowledge base

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Online technical resources through Smart Foundation Portal

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Operating system software bug fixes and patches

Advance hardware replacement is available in various service-level combinations. For example, 8 x 5 x Next business day (NBD) indicates that

shipment will be initiated during the standard 8-hour business day, 5 days a week (the generally accepted business days within the relevant region),

with NBD delivery. Where NBD is not available, same-day shipment is provided. Restrictions apply; please review the appropriate service

descriptions for details.

Cisco operating system updates include maintenance releases, minor updates, and major updates within the licensed feature set.

Printed in USA C78-680001-00 08/11

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Cisco C819G-U-K9 Datasheet Page 18