Cisco 6921 User's Guide

Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAhttp://www.cisco.comTel: 408 526-4000800 553-NETS (6387)Fax: 4

viii OL-18397-01 Change the Language for Your User Options Web Pages 71Change the Language for Your Phone Display 71Directory 71Personal Address

88 OL-18397-01 2ABC1 /.@3DEF7PQRS4GHI5JKL6MNO8TUV9WXYZ0OPER192901 4 31 2

Product Safety, Security, Accessibility, and Related InformationCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communication

90 OL-18397-01 Additional InformationAccess the most current Cisco Unified IP Phone documentation using these URLs: • Cisco website:http://www.cisco.

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 91 Warranty Cisco One-Year Limited Hardware

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Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 93 IndexAAAP. See accessibility featuresacc

94 OL-18397-01 Assisted Directed Call Park 46audible alert. See alerts, audibleaudible message indicator. See message indicatorsAuto Answerdescription

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 95 set up notification 44Call Forward Allco

96 OL-18397-01 caution, external devices 80changebrowser password 70contrast 32languagephone display 71user options web pages 71localephone display 71

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 97 contacts 35buttonCisco Unified IP Phone

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) ix Accessibility Features 81Hearing Impai

98 OL-18397-01 user options 71Divertdescription 51redirect a call 51DNDcustomize 65description 51turn on and off 51Do Not Disturb. See DNDdocumentatio

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 99 GGroup Pickupanswer 47answer with number

100 OL-18397-01 mobility impaired 89visually impaired and blind 86Cisco Unified IP Phone 6921 4Cisco Unified IP Phone 6941 14Cisco Unified IP Phone 69

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 101 buttonCisco Unified IP Phone 6921 5Cisc

102 OL-18397-01 personalize voicemail 40phone displaychange language 71change line label 67create line label 67phone information, model 33phone proble

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 103 description 24location 22searchcorporat

104 OL-18397-01 Cisco Unified IP Phone 6961 23description 61Direct Transfer 62swap 62troubleshooting tips 77TTY. See accessibility featuresturn on and

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 105 Web Dialerchange preferences 63descript

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Americas HeadquartersCisco Systems, Inc.San Jose, CA Asia Pacific HeadquartersCisco Systems (USA) Pte. Ltd.SingaporeEurope HeadquartersCisco Systems I

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 1 Your PhoneCisco Unified IP Phone 6921The

2 OL-18397-01 1DC adaptor port (DC48V).5Access port (10/100 PC) connection.2AC-to-DC power supply (optional).6Handset connection.3AC power wall plug (

Your PhoneCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 3 Buttons and Hardware1Handset li

4 OL-18397-01 4Transfer button Transfers a call.5Conference button Creates a conference call.6Hold button Places an active call on hold.7Navigation ba

Your PhoneCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 5 Phone ScreenFootstandIf your ph

6 OL-18397-01 1Footstand slots for a higher viewing angle2Footstand slots for a lower viewing angle12194407CISCO

Your PhoneCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 7 Higher Viewing Angle

8 OL-18397-01 Lower Viewing Angle

Your PhoneCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 9 Handset RestYour system adminis

10 OL-18397-01 Cisco Unified IP Phone 6941The Cisco Unified IP Phone 6941 provides these features: • Phone connections • Buttons and hardware • Pho

Your PhoneCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 11 1DC adaptor port (DC48V).5Acce

12 OL-18397-01 Buttons and Hardware2ABC1 /.@3DEF7PQRS4GHI5JKL6MNO8TUV9WXYZ01925261 2 31317141511124758691016

Your PhoneCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 13 1Handset light strip Indicates

14 OL-18397-01 8Navigation bar and Select button The Navigation bar allows you to scroll through menus and highlight items. When phone is on-hook, dis

Your PhoneCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 15 Phone ScreenFootstandIf the ph

16 OL-18397-01 1Footstand slots for a higher viewing angle2Footstand slots for a lower viewing angle12194407CISCO

Your PhoneCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 17 Higher Viewing Angle

Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates

18 OL-18397-01 Lower Viewing Angle

Your PhoneCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 19 Handset RestYour system admini

20 OL-18397-01 Cisco Unified IP Phone 6961The Cisco Unified IP Phone 6961 provides these features: • Phone connections • Buttons and hardware • Pho

Your PhoneCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 21 1DC adaptor port (DC48V).5Acce

22 OL-18397-01 Buttons and Hardware1Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red).2Phone screen Sho

Your PhoneCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 23 4Transfer button Transfers a c

24 OL-18397-01 Phone ScreenFootstandIf the phone is placed on a table or desk, the footstand can be connected to the back of your phone for a higher o

Your PhoneCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 25 1Footstand slots for a higher

26 OL-18397-01 Higher Viewing Angle

Your PhoneCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 27 Lower Viewing Angle

New Call Make a new call.OK Confirm a selection.OPickup Answer a call that is ringing in an associated group.Park Store a call.Play Play ringtone.Pick

28 OL-18397-01 Handset RestYour system administrator may have mounted your phone on a wall. With a wall-mounted phone, you might need to adjust the ha

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 29 ApplicationsPhone ApplicationsPhone appl

30 OL-18397-01 View Call History1. Press the Applications button .2. Select Call History. (Use the Navigation bar and button to scroll and select.)3.

ApplicationsCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 31 Edit Number From Call Histor

32 OL-18397-01 PreferencesPreferences allows you to set these user preferences: • Ring Tone • ContrastRing TonesYou can customize how your phone ind

ApplicationsCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 33 ServicesPhone services can i

34 OL-18397-01 Administrator SettingsFor information on accessing and changing the Administrator Settings, see your system administrator.

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 35ContactsPhone ContactsThe Cisco Unified I

36 OL-18397-01 –Press the Speakerphone button . –Press the Headset button . –Pick up the handset.Search for and Dial a Contact While on a Call1.

ContactsCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 37Personal Directory OptionsFrom yo

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) iii ContentsYour Phone 1Cisco Unified IP

38 OL-18397-013. Choose any of the following criteria to search for an entry. (Use the Navigation bar and button to scroll and select.) –First name

ContactsCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 39Fast-Dial Codes with Personal Dir

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 40 MessagesVoice MessagesVoice messages are

MessagesCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 41 Related Topics • Change the Voi

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 42 Calling FeaturesFeature Buttons and Soft

Calling FeaturesCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 43 Auto AnswerAuto Answer p

44 OL-18397-01 Set up a Call Back Notification1. Press the Callback softkey while listening to the busy tone or ring sound.A confirmation screen displ

Calling FeaturesCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 45 Forward Calls on a Prima

46 OL-18397-01 Park and Retrieve a Call Using Park1. During a call, press the Park softkey.Your phone displays the call park number where the system s

Calling FeaturesCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 47 Call PickupCall Pickup a

iv OL-18397-01 View Call History 30View Call Record Details 30Filter Call History 30Dial From Call History 30Clear Call History 31Delete Cal

48 OL-18397-01 2. Enter the group pickup number.If your phone supports auto-pickup, you are now connected to the call.3. If the call rings, press the

Calling FeaturesCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 49 CodesCodes allow you to

50 OL-18397-01 Add Another Party to Your Call to Create a Conference1. Verify that you are on an active call (not on hold).2. Press the Conference but

Calling FeaturesCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 51 DivertDivert allows you

52 OL-18397-01 Extension MobilityCisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. After you sig

Calling FeaturesCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 53 HoldHold allows you to p

54 OL-18397-01 Respond to a Hold Reversion NotificationPress the flashing amber line button or the Answer softkey to resume the call from hold.Hunt Gr

Calling FeaturesCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 55 Receive an Intercom Call

56 OL-18397-01 Related Topics • Speed Dial, page 60 • Call Park, page 45 • Call Pickup, page 47Malicious Call IdentificationMalicious Call Identifi

Calling FeaturesCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 57 Mobile ConnectMobile Con

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) v Set up a Call Back Notification 44Call

58 OL-18397-01 Switch an In-Progress Call From a Mobile Phone to Your Desk Phone1. Select a line on your desk phone.2. Hang up the call on your mobile

Calling FeaturesCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 59 Related TopicsShared Lin

60 OL-18397-01 Shared LinesShared lines allow you to use one phone number for multiple phones. You might have a shared line if you have multiple phone

Calling FeaturesCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 61 Place a Call with a Spee

62 OL-18397-01 Use Direct Transfer to Connect Calls Across LinesThis task requires multiple phone lines.1. Verify that you have two connected calls an

Calling FeaturesCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 63 5. Select Dial.The call

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 64 User OptionsUser Options Web PagesYour C

User OptionsCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 65 6. Select Login.The Cisco Un

66 OL-18397-01 Related TopicsDo Not Disturb, page 51Line SettingsLine settings affect a specific phone line (directory number) on your phone. Line set

User OptionsCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 67 6. In the Message Waiting La

vi OL-18397-01 Swap Between Held and Active Calls on Multiple Lines 53Put a Call on Hold by Answering a New Call on Another Line 53Determine if a

68 OL-18397-01 3. Select a phone from the Name drop-down menu.4. Select Line Settings.5. If you have more than one directory number (line) assigned to

User OptionsCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 69 If only one service is set u

70 OL-18397-01 Change a Service Name1. Sign in to your User Options web page.2. Search for services.3. Select a service name.4. Change the information

User OptionsCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 71 Change Your PIN1. Sign in to

72 OL-18397-01 Personal Address BookYou can add, delete, or update personal address book entries from the User Options web page.Add a New PAB Entry1.

User OptionsCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 73 2. Select User Options >

74 OL-18397-01 6. Change the Fast Dial code, if desired.7. Select Save.Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry1. Sign in t

User OptionsCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 75 Mobility SettingsWhen using

76 OL-18397-01 –Do not ring this destination if the caller is in the blocked access list that you select.10. Select Save.Create an Access List1. Sig

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 77 FAQs and TroubleshootingFrequently Asked

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) vii Place a Call with a Speed-Dial Code 6

78 OL-18397-01 Problem: Meet-Me Conference Busy ToneYou hear a busy tone after dialing into a Meet-Me conference.Possible CauseThe conference host has

FAQs and TroubleshootingCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 79 User OptionsProb

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 80 Product Safety, Security, Accessibility,

Product Safety, Security, Accessibility, and Related InformationCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communication

82 OL-18397-01 2ABC1 /.@3DEF7PQRS4GHI5JKL6MNO8TUV9WXYZ0OPER192900146532

Product Safety, Security, Accessibility, and Related InformationCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communication

84 OL-18397-01 5. Hearing Aid Compatible (HAC) HandsetCisco Unified IP Phone handsets support the following accessibility features: • Hearing-aid com

Product Safety, Security, Accessibility, and Related InformationCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communication

86 OL-18397-01 Accessibility Feature Description Set Up Requirements1. High-Contrast Visual and Audible Alert of Incoming CallCisco Unified IP Phones

Product Safety, Security, Accessibility, and Related InformationCisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communication