Cisco WRP400 User's Guide download pdf (Page 36)

Appendix A

Troubleshooting

Wireless-G Broadband Router with 2 Phone Ports

Appendix A:

Troubleshooting

Your computer cannot connect to the Internet.

Follow these instructions until your computer can connect

to the Internet:

Make sure that the Router is powered on. The Power

LED should be green and not flashing.

If the Power LED is flashing, then power off all of your

network devices, including the modem, Router, and

computers. Wait 30 seconds. Then power on each

device in the following order:

Cable or DSL modem

Router

Computer

Check the cable connections. The computer should

be connected to one of the ports numbered 1-4 on

the Router, and the modem must be connected to the

Internet port on the Router.

You do not hear a dial tone, and the Phone 1 or 2 LED is

not lit.

Follow these instructions until your problem is solved:

Make sure the telephone is plugged into the

appropriate port, Phone 1 or 2.

Disconnect and re-connect the RJ-11 telephone cable

between the Router and telephone.

Make sure your telephone is set to its tone setting

(not pulse).

Make sure your network has an active Internet

connection. Try to access the Internet, and check to

see if the Router’s Internet LED is lit. If you do not

have a connection, then power off all of your network

devices, including the modem, Router, and computers.

Wait 30 seconds. Then power on each device in the

following order:

Cable or DSL modem

Router

Computers and other devices

Verify your account information and confirm that the

phone line is registered with your Internet Telephony

Service Provider (ITSP).

•

When you are on an Internet phone call, words are

dropped intermittently.

Follow these instructions until your problem is solved:

If you are using the Router’s wireless function and

a cordless phone, they may be using the same

frequency and may interfere with each other. Move

the cordless phone farther away from the Router.

There may be heavy network activity, particularly if you

are running a server or using a file sharing program.

Try to limit network or Internet activity during

Internet phone calls. For example, if you are running

a file sharing program, files may be uploaded in the

background even though you are not downloading

any files, so make sure you exit the program before

making Internet phone calls.

There may not be enough bandwidth available

for your Internet phone call. You may want to test

your bandwidth using one of the bandwidth tests

available online. If necessary, access your Internet

phone service account and reduce the bandwidth

requirements for your service. For more information,

refer to the website of your ITSP.

The modem does not have an Ethernet port.

The modem is a dial-up modem for traditional dial-up

service. To use the Router, you need a cable/DSL modem

and high-speed Internet connection.

You cannot use the DSL service to connect manually to

the Internet.

After you have installed the Router, it will automatically

connect to your Internet Service Provider (ISP) or Internet

Telephony Service Provider (ITSP), so you no longer need

to connect manually.

The DSL telephone line does not t into the Router’s

Internet port.

The Router does not replace your modem. You still need

your DSL modem in order to use the Router. Connect

the telephone line to the DSL modem, insert the setup

CD into your computer, and then follow the on-screen

instructions.

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