Cisco SW-UCC-MOBILITY Datasheet download pdf (Page 2)

Data Sheet

Solution Overview

Cisco Unified CallConnector Mobility, an add-on application to the Cisco Unified CallConnector for

Microsoft Office, monitors users’ presence status (availability and location) and calls placed to their

Cisco Unified IP phone. Users can associate rules with their presence status and location to route

selected callers to a specified number, such as a cell phone. As an option, calls can be bridged to

both an IP phone and a remote phone. When a call is bridged, it appears at both the user’s IP

phone and the other phone, allowing the user to take the call at either device. Calls routed to a

remote phone are announced to the user, who can either accept the call or send the caller to

voicemail.

The following sections discuss the features offered by the Cisco Unified CallConnector Mobility

solution.

Single Number Reach

Cisco Unified Communications Manager Express users can now give their business contacts a

single phone number and be immediately connected to their business calls at the most convenient

and available telephone. Callers can be routed to a home phone if workers are tele-working or to a

mobile phone when they are in transit or at another accessible phone. With the Cisco Unified

CallConnector Mobility solution, workers can provide more responsive service to customers

without having to distribute multiple and private mobile phone numbers.

Single Voicemail Box

If users are unreachable at their specified business number, Cisco Unified CallConnector Mobility

forwards the call to voicemail, using Cisco Unity

Express or the Cisco Unity system. When calls

are routed, a Short Message Service (text message) or e-mail can automatically notify the user of

the missed call. The single voice mailbox allows the user to easily manage all business voice

messages, saving time and money.

User-Customizable Rules for Routing

The Cisco Unified CallConnector Mobility solution is fully integrated with the Cisco Unified

CallConnector toolbars to allow users to set up rules based on availability and location to specify

the reach numbers and routing for business calls. Rules can be easily changed from business

applications such as Microsoft Internet Explorer and Microsoft Outlook. The Cisco Unified

CallConnector Mobility solution combines the power of single number reach (SNR) with user-

settable routing rules to provide a flexible and user-controlled solution for mobile workers.

Integration with Presence

Call-handling automation rules can be based on the user’s presence status, and call-routing rules

are triggered automatically when the status changes. The Cisco Unified CallConnector for

Microsoft Office allows users to change both availability (available, busy, away, and unavailable)

and location (work, home, traveling). As users change their location, the Cisco Unified

CallConnector Mobility application will route calls to different telephone destinations. For example

if the user is at home and available, business calls will be routed to a user’s home number, and

when the number is busy calls are sent to voicemail with notification to the user.

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Cisco SW-UCC-MOBILITY Datasheet Page 2