Cisco 7961 User Manual download pdf (Page 12)

Automatic Call Distribution

Queues

The service can distribute incoming calls

arriving at a designated number to a defined

group of agent phones. To answer calls, a

user must be assigned to the queue by the

administrator and be logged in.

To Log Into an ACD Queue

• Press the line button associated with the

desired queue, FeatureTel can assign

you to a queue.

• When logged into a queue, the Queue

Name will disappear from the status line.

• If enabled, the Display Queue Status

feature will indicate the number of calls

waiting in the queue on your phone

display (i.e. “Sales:3” indicates that 3

calls are waiting in the queue that most

recently routed calls to you.

To Answer an ACD Queue Call

• When a Queue Call is routed to your

phone, the phone will ring and the

display will indicate an incoming call on

the line associated with the queue.

• Press the line button associated with the

desired queue. If you simply lift the

handset, you will activate your primary

line, not the Queue line.

• When finished with the Queue Call,

simply hang up the phone.

To Log Out of an ACD Queue

• Press the line button associated with the

desired queue when there is no call

present on the line.

NOTE: ACD Queues are not supported on

SIP phones. Analog phones are limited to a

single queue.

Web Portal

Web Portal is an optional FeatureTel service

that allows you to configure your enhanced

phone and Voice Mail features.

Logging In to the Web Portal

• Open your web browser to

http://wp.featuretel.com

• Click Go

• In the Phone Number field, enter your

complete telephone number. If your

phone is configured as an extension-only

phone (i.e., you have no DID number),

enter your company’s complete main

telephone number followed by “x” and

your extension number.

• In the Password field, enter your

password.

• If your PC is secure and you are the only

user, you can bypass the login process in

the future by checking the Remember Me

checkbox.

• Click OK

Logging Out of the Web Portal

• If you have not enabled Remember Me,

you can log out of the Web Portal by

clicking the Logout button or by simply

closing the browser window.

• If you have enabled Remember Me and

want the system to remember you the

next time you access the web portal,

simply close the browser window.

• If you have enabled Remember Me and

want the system to forget your

credentials and require the next person

to log in, click the Logout button.

Configuring the Web Portal

The first time you access your web portal,

you’ll want to configure it for optimal use.

You need only configure the web portal once,

but can change the configuration at any time.

• Click the Options tab

• Click the Profile tab

• Using the Home Page drop-down, select

which tab should be your default home

page.

• In the Rows per Page field, enter the

number of rows of information you’d like

visible within each data table page (e.g.,

directories, call logs, Voice Mail etc.).

• Enable the Click to Call checkbox to

allow click-to-dial functionality.

• Enable the Launch VA at Startup

checkbox if you would like the Voice

Assistant to open automatically when you

log into the web portal.

• In the CA Address 1 and CA Address 2

fields, enter the IP Addresses specified

by FeatureTel.

• Click Submit

FeatureTel Cisco 7941/7961 IP Phone User Guide Page 10

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