Cisco 6900 Series User's Guide

Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAhttp://www.cisco.comTel: 408 526-4000800 553-NETS (6387)Fax: 4

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88 OL-23813-01 Problem: Meet-Me Conference Busy ToneYou hear a busy tone after dialing into a Meet-Me conference.Possible CauseThe conference host has

FAQs and TroubleshootingCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 89 User OptionsProblem: Cannot A

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Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 90 Product Safety, Security, Accessibility, and Related

91 OL-23813-01 Cisco Product SecurityThis product contains cryptographic features and is subject to United States and local country laws governing imp

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 93 Warranty Cisco One-Year Limited Hardware Warranty Ter

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Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 95 IndexAAAP. See accessibility featuresaccessplugins 86

96 OL-23813-01 Auto Answerdescription 52with headset 52with speakerphone 52BBLF. See Line Statusbrowser password, change 79Busy Lamp Features. See Lin

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 97 softkeys 32Speakerphone 33Transfer 33Volume 34feature

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1 Your PhoneCisco Unified IP Phone 6921The Cisco Unified

98 OL-23813-01 Meet Me 65Mobile Connect 65Monitor and Record 67Mute 67On-hook Dialing 67Plus Dialing 67Privacy 68QRT 68Redial 69Shared Lines 69Speed D

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 99 using 58conferenceadd a party 58buttonCisco Unified I

100 OL-23813-01 from call history 40on-hook 67personal directory contact 47Direct Transfer 70Directed Call Parkdescription 54manual 55directory 44corp

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 101 using fast dial 61search 83fast-dial codesassign to

102 OL-23813-01 Cisco Unified IP Phone 6961 33description 61on shared lines 62swap between calls 61with a new call 62Hold Reversiondescription 62notif

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 103 logs. See Call HistoryMMAC addressphone information

104 OL-23813-01 OOn-hook Dialingdescription 67dial a number 67Other Pickupanswer 56description 55PPABadd 81assign to a feature button 82delete 81edit

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 105 Rreceived calls 39Rediala number 69description 69red

106 OL-23813-01 Auto Answer with 52buttonCisco Unified IP Phone 6921 4Cisco Unified IP Phone 6941 14Cisco Unified IP Phone 6945 24Cisco Unified IP Pho

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 107 delete entry 81edit entry 81search for entry 81plugi

2 OL-23813-01 1DC adaptor port (DC48V).5Access port (10/100 PC) connection.2AC-to-DC power supply (optional).6Handset connection.3AC power wall plug (

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Your PhoneCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 3 Buttons and Hardware1Handset light strip Ind

4 OL-23813-01 4Transfer button Transfers a call.5Conference button Creates a conference call.6Hold button Places an active call on hold.7Navigation ba

Your PhoneCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 5 Phone Screen13Volume button Controls the ha

6 OL-23813-01 FootstandIf your phone is placed on a table or desk, the footstand can be connected to the back of the phone for a higher or lower viewi

Your PhoneCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 7 Higher Viewing Angle195159

8 OL-23813-01 Lower Viewing AngleHandset RestYour system administrator may have mounted your phone on a wall. With a wall-mounted phone, you might nee

Your PhoneCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 9 1Remove the handset from the cradle and pull

10 OL-23813-01 Cisco Unified IP Phone 6941The Cisco Unified IP Phone 6941 provides these features: • Phone connections • Buttons and hardware • Phone

Your PhoneCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 11 1DC adaptor port (DC48V).5Access port (10/1

12 OL-23813-01 Buttons and Hardware2ABC1 /.@3DEF7PQRS4GHI5JKL6MNO8TUV9WXYZ01925261 2 31317141511124758691016

Your PhoneCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 13 1Handset light strip Indicates an incoming

14 OL-23813-01 8Navigation bar and Select button The Navigation bar allows you to scroll through menus and highlight items. When phone is on-hook, dis

Your PhoneCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 15 Phone ScreenFootstandIf the phone is placed

16 OL-23813-01 1Footstand slots for a higher viewing angle2Footstand slots for a lower viewing angle12194407

Your PhoneCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 17 Higher Viewing Angle195159

18 OL-23813-01 Lower Viewing AngleHandset RestYour system administrator may have mounted your phone on a wall. With a wall-mounted phone, you might ne

Your PhoneCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 19 1Remove the handset from the cradle and pul

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) iii ContentsYour Phone 1Cisco Unified IP Phone 6921

20 OL-23813-01 Cisco Unified IP Phone 6945The Cisco Unified IP Phone 6945 provides these features: • Phone connections • Buttons and hardware • Phone

Your PhoneCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 21 1DC adaptor port (DC48V).5Access port (10/1

22 OL-23813-01 Buttons and Hardware2ABC1 /.@3DEF7PQRS4GHI5JKL6MNO8TUV9WXYZ01925261 2 31317141511124758691016

Your PhoneCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 23 1Handset light strip Indicates an incoming

24 OL-23813-01 8Navigation bar and Select button The Navigation bar allows you to scroll through menus and highlight items. When phone is on-hook, dis

Your PhoneCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 25 Phone Screen FootstandIf the phone is place

26 OL-23813-01 1Footstand slots for a higher viewing angle2Footstand slots for a lower viewing angle12199283

Your PhoneCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 27 Higher Viewing Angle195159

28 OL-23813-01 Lower Viewing AngleHandset RestYour system administrator may have mounted your phone on a wall. With a wall-mounted phone, you might ne

Your PhoneCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 29 1Remove the handset from the cradle and pul

iv OL-23813-01 Footstand 35Higher Viewing Angle 36Lower Viewing Angle 37Handset Rest 37Applications 39Phone Applications 39Services 39Ac

30 OL-23813-01 Cisco Unified IP Phone 6961The Cisco Unified IP Phone 6961 provides these features: • Phone connections • Buttons and hardware • Phone

Your PhoneCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 31 1DC adaptor port (DC48V).5Access port (10/1

32 OL-23813-01 Buttons and Hardware1Handset light strip Indicates an incoming call (flashing red) or new voice message (steady red).2Phone screen Sho

Your PhoneCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 33 4Transfer button Transfers a call.5Conferen

34 OL-23813-01 Phone Screen12Mute button Toggles the microphone on or off. When the microphone is muted, the button is lit.13Volume button Controls t

Your PhoneCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 35 FootstandIf the phone is placed on a table

36 OL-23813-01 Higher Viewing Angle195159

Your PhoneCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 37 Lower Viewing AngleHandset RestYour system

38 OL-23813-01 1Remove the handset from the cradle and pull the plastic tab from the handset rest.2Rotate the tab 180 degrees.3Hold the tab between tw

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 39 ApplicationsPhone ApplicationsPhone applications allo

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) v Messages 49Voice Messages 49Personalize Your Voice

40 OL-23813-01 The caller ID is displayed with the call icon. If the caller ID is unavailable, then the phone number is displayed. If the phone number

ApplicationsCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 41 –Pick up the handset. –Press the speaker

42 OL-23813-01 PreferencesPreferences allows you to set these user preferences: • Ring Tone • ContrastRing TonesYou can customize how your phone indic

ApplicationsCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 43 Phone InformationPhone Information allows

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Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 44 ContactsPhone ContactsThe Cisco Unified IP Phones 692

45 OL-23813-01 –Press the contact label number. –Press a line button. –Press the Speakerphone button . –Press the Headset button . –Pick up the han

ContactsCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 46 Personal Directory OptionsFrom your phone, yo

47 OL-23813-01 4. Enter the search criteria information, then press the Submit softkey. The name displays.5. Press the Select softkey.Dial a Number fr

ContactsCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 48 Fast-Dial Codes with Personal DirectoryUsing

vi OL-23813-01 Swap Between Calls Before Completing a Conference 59End a Conference 59View Conference Participants 59Remove Conference Participa

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Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 49 MessagesVoice MessagesVoice messages are stored on yo

50 OL-23813-01 Related Topics • Change the Voice Message Indicator Setting Per Line, page 75 • Change the Audible Voice Message Indicator Setting Per

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 51 Calling FeaturesFeature Buttons and SoftkeysDepending

52 OL-23813-01 Agent GreetingThe Agent Greeting feature allows an agent to create and update a prerecorded greeting that plays at the beginning of a c

Calling FeaturesCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 53 Call BackCall Back allows you to rece

54 OL-23813-01 Forward Calls on a Primary Line1. Press the Fwd All softkey.2. Enter the target phone number. (Depending on how your voicemail system i

Calling FeaturesCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 55 Park and Retrieve a Call Using Manual

56 OL-23813-01 Answer a Call Using Pickup1. Press the PickUp softkey to transfer a ringing call within your pickup group to your phone. If you have mu

Calling FeaturesCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 57 Call WaitingCall Waiting provides cue

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) vii Mobile Connect 65Turn On or Off Mobile Connect to

58 OL-23813-01 Place a Call Using a Client Matter Code1. Dial a number.2. After the tone, enter a client matter code (CMC).Place a Call Using a Forced

Calling FeaturesCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 59 Combine Calls Across Lines to Create

60 OL-23813-01 Do Not Disturb Do Not Disturb (DND) allows you to turn off either the ringer on your phone, or the ringer and any other audible or visu

Calling FeaturesCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 61 7. Select EM Service (name can vary).

62 OL-23813-01 Put a Call on Hold by Answering a New Call on Another LineIf your phone supports multiple lines, and you are already on a call when a n

Calling FeaturesCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 63 Sign In and Out of a Hunt Group 1. Pr

64 OL-23813-01 Line Status IndicatorsLine Status indicators show the state of a line.Line Status indicators can be set up on speed dial buttons by you

Calling FeaturesCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 65 Trace a Suspicious Call Press the Mal

66 OL-23813-01 • When you answer the call on your desk phone, the remote destinations stop ringing, are disconnected, and display a missed call messa

Calling FeaturesCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 67 Monitor and RecordThe Monitoring and

viii OL-23813-01 Device 74Select a Device From the User Options Web Pages 74Customize Do Not Disturb Options 74Line Settings 75Set Up Call For

68 OL-23813-01 Dialing an International Number1. Press and hold the “*” key for at least 1 second. The + sign is entered as the first digit in the pho

Calling FeaturesCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 69 The information is sent to your syste

70 OL-23813-01 • Speed-Dial Buttons—Allow you to quickly dial a phone number from one or more line buttons set up for speed dialing. • Speed-Dial Cod

Calling FeaturesCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 71 2. Press the Transfer button .3. Ent

72 OL-23813-01 Use Web Dialer with Another Online Corporate Directory1. Sign in to a Web Dialer-enabled corporate directory and search for co-workers.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 73 User OptionsUser Options Web PagesYour Cisco Unified

74 OL-23813-01 6. Select Login.The Cisco Unified CM User Options home page displays. From this page you can select User Options to select a device, ac

User OptionsCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 75 Related TopicsDo Not Disturb, page 60Line

76 OL-23813-01 6. In the Message Waiting Lamp area, choose from various settings. Typically, the default message waiting setting prompts your phone to

User OptionsCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 77 3. Select a phone from the Name drop-down

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) ix Edit a Fast Dial Phone Number 83Delete a PAB Entry

78 OL-23813-01 If only one service is set up, the service opens by default. If more than one service is set up, select an option from the menu on the

User OptionsCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 79 Change a Service Name1. Sign in to your U

80 OL-23813-01 Change Your PIN1. Sign in to your User Options web pages.2. Select User Options > User Settings.3. Enter your Current PIN.4. Enter y

User OptionsCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 81 Personal Address BookYou can add, delete,

82 OL-23813-01 Assign a Feature Button for Personal Address Book1. Sign in to your User Options web page.2. Select User Options > Device.3. Select

User OptionsCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 83 3. Select Add New.4. Use the Search Optio

84 OL-23813-01 3. Select one or more entries.4. Select Delete Selected.Mobility SettingsWhen using Cisco Mobile Connect, you must add your mobile and

User OptionsCisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 85 9. Select one of these ringing options: –

86 OL-23813-01 Access Plugins1. Sign in to your User Options web page.2. Select User Options > Plugins.You can view plugins only if your system adm

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 87 FAQs and TroubleshootingFrequently Asked QuestionsQ.