Cisco 8945 User's Guide

Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco UnifiedCommunications Manager 9.0 (SCCP and SIP)First Published: January 01, 2012Last Modif

CHAPTER 7 Frequently Asked Questions and Troubleshooting Tips 95Frequently Asked Questions 95Troubleshooting Tips 98Missing All Calls Button 98Persona

Assign Fast-Dial Code to Phone Number Without Personal Address Book EntryProcedureStep 1On your User Options web page, select User Options > Fast D

Delete Fast-Dial Personal Address Book EntryProcedureStep 1On your User Options web page, search for a fast-dial entry.Step 2Select one or more entrie

◦Select a check box for each day of the week you want to allow calls to ring the remote destination.◦For each day, select All Day or select the beginn

Step 9To add this member to the access list, select Save.Step 10To save the access list, select Save.PluginsPlugins on your User Options web pages all

Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP andSIP)94User OptionsAccess Plugins

CHAPTER 7Frequently Asked Questions and TroubleshootingTips•Frequently Asked Questions, page 95•Troubleshooting Tips, page 98Frequently Asked Question

What is the best way to look at calls when I have a shared line or multiple lines?Q.If you have a shared line or multiple lines, it is recommended tha

2Press the Transfer button again. You do not have to wait for the recipient to answer to complete thetransfer.What does the Swap softkey do?Q.The Swap

Troubleshooting TipsMissing All Calls ButtonI would like to use the All Calls button, but it is not on my phone.Possible CauseIt has not been set up b

CHAPTER 8Product Safety, Security, Accessibility, andRelated Information•Safety and Performance Information, page 99•FCC Compliance Statements, page 1

CHAPTER 1Your PhoneThis chapter describes the features of the Cisco Unified IP Phones 8941 and 8945.•Cisco Unified IP Phone 8941, page 1•Cisco Unified

Depending on the quality of these devices and their proximity to other devices such as mobile phones ortwo-way radios, some audio noise may still occu

FCC Receivers and Class B Digital StatementThis product has been tested and complies with the specifications for a Class B digital device, pursuant to

•Licensing information:http://www.cisco.com/en/US/products/ps10451/products_user_guide_list.html•Cisco international websites:Allows access to interna

CHAPTER 9Warranty•Cisco one-year limited hardware warranty terms, page 103Cisco one-year limited hardware warranty termsSpecial terms apply to your ha

Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP andSIP)104WarrantyCisco one-year limited hardwa

INDEXAaccess 93plugins 93access list, create 92accessibility features 101accessories 23adapters 1, 3add 85, 87, 91PAB entry 87phone services to button

calling features (continued)Hold 55Hold Reversion 56Hunt Group 57Intercom 58Line Status 59MCID 60Meet Me 60Mobile Connect 61Mute 66On-hook Dialing 66P

Hhandset rest 12hardware, model-specific overview 5headset, wideband settings 24Hold 55, 56and Resume 55on shared lines 56remote 56swap between calls

password (continued)See also browser passwordtroubleshooting with User Options 98See also browser passwordpersonal address book, See PABpersonal direc

TTo Voicemail, See Diverttrace a suspicious call 60Transfer 71, 72description 71swap 72using 72Troubleshooting 95turn on and off 54, 62, 66DND 54Mobil

Computer port (10/100 PC) connection5DC adapter port (DC48V)1Handset connection6AC-to-DC power supply (optional)2Analog headset connection (headset op

Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP andSIP)IN-6Index

•Bluetooth•Footstand•Buttons and hardware•Phone screen•Power-save mode•Handset restPhone connectionsUse the following figure to help you connect your

Handset connection6AC-to-DC power supply (optional)2Analog headset connection (headset optional)7AC power wall plug (optional)3Network port (10/100/10

Lift the footstand until the connectors snap intothe upper slots.2Insert the curved connectors into thelower slots.1Connecting and disconnecting the f

Shows information about your phone, including directory number, call information (forexample, caller ID, icons for an active call or call on hold) and

The two-way Navigation pad allows you to scroll through menus, highlight items, and movewithin a text input field.The Select button (center of the Nav

Toggles the microphone on or off during a call. When the microphone is muted, the buttonis lit red.Mute button13Selects the headset as the default aud

Each corresponds with a phone line, Speed Dial, and calling feature.Pressing a button for a phone line displays the active calls for that line.If you

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS,INFORMATION, AND RECOMME

Phone With Single LineDisplays the line phone information.Line label1Displays the date, time, and information (such as phone number) about the selecte

Displays information about the primary phone line.Look for the blue icon on the line label to see which line is selected. In thiscase, the primary lin

To turn on the phone display, press any button or pick up the handset.Adjust Handset RestIf your phone is wall-mounted, you may need to adjust the han

CHAPTER 2Phone ApplicationsPhone applications allow you to access various features on your phone.•Call History, page 13•Preferences, page 17•Accessori

•Incoming (Received) and outgoing (Placed) calls are grouped together.•Missed calls are grouped together in a separate group.Hunt group and multiparty

Filter Call HistoryProcedureStep 1Press Applications .Step 2Use the Navigation pad and Select button to scroll and select Call History.The default vie

Edit Number from Call HistoryProcedureStep 1Press Applications .Step 2Use the Navigation pad and Select button to scroll and select Call History.Step

A Delete Record alert message appears to verify that you want to delete the entire group of calls.Step 6Press Delete to delete the record, or press Ca

•To decrease brightness, press the down arrow on the Navigation pad.Step 4Press Save to set the brightness or press Cancel to exit.WallpaperYou can se

Adjust BrightnessYou can set the brightness of the camera.ProcedureStep 1Press Applications .Step 2Use the Navigation pad and Select button to scroll

CONTENTSCHAPTER 1 Your Phone 1Cisco Unified IP Phone 8941 1Phone connections 1Cisco Unified IP Phone 8945 2Phone connections 3Bluetooth 4General Phone

Always send my video (Default)Enables or disables automatic sending of video for the phone.If you select Always send my video for your phone, initiate

Enable automatic video transmitIf your system administrator enables video on the Cisco Unified Communications Manager and you enableyour phone to alwa

Enable Video on PCWhen you connect a PC to your Cisco Unified IP phone PC port and login to a CAST client (for example,Cisco Jabber), you can send and

ProcedureStep 1Press Applications .Step 2Use the Navigation pad and Select button to scroll and select Preferences.Step 3Select Bluetooth.Step 4Press

A list of phone accessories displays.Step 3Press Exit to return to the Applications screen.View Accessory DetailsProcedureStep 1Press Applications .St

Before you add a Bluetooth accessory, it must be discoverable by the phone. Look for a flashing LED on aBluetooth accessory as an indication that it i

ProcedureStep 1Press Applications .Step 2Use the Navigation pad and Select button to scroll and select Accessories.Step 3Select the Bluetooth accessor

View Phone InformationProcedureStep 1Press Applications .Step 2Use the Navigation pad and Select button to scroll and select Phone Information.Step 3P

Connect Through VPNProcedureStep 1After you turn on your phone and the VPN Sign In screen appears (except with certificate authenticationmode), enter

CHAPTER 3Phone contactsThe Cisco Unified IP Phone 8941 and 8945 provides you with access to corporate and personal contactsusing the following directo

Adjust Phone Screen Brightness 17Wallpaper 18Change Wallpaper 18Camera settings 18Enable Auto Transmit Video 18Adjust Brightness 19Enable Video Capabi

•Press Speakerphone .•Press Headset .•Pick up the handset.Search and Dial Contact While On CallProcedureStep 1Press Contacts .Step 2Use the Navigation

Personal Directory OptionsThe following sections describe the personal directory options.Sign In and Out of Personal DirectoryThe phone automatically

Dial Number from Personal DirectoryProcedureStep 1Press Contacts .Step 2Sign in to Personal Directory.Step 3Select Personal Address Book and search fo

Assign Fast-Dial Code to Personal Address Book EntryProcedureStep 1On your User Options web page, select User Options > Fast Dials.Step 2Select Add

Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP andSIP)34Phone contactsFast-Dial Codes with Per

CHAPTER 4Voice messagesVoice messages are stored on your voicemail system. Your company determines the voicemail system yourphone uses.For information

If call forwarding is set up on a line that has new voice messages, the Call Forward icon replacesthe Message icon on the line label.If you have a voi

CHAPTER 5Calling FeaturesThis chapter describes the following calling features:•Feature Buttons and Softkeys, page 38•Agent Greeting, page 42•Answer,

•Malicious Call Identification, page 60•Meet Me Conference, page 60•Mobile Connect, page 61•Monitoring and Recording, page 63•Multiple Calls Per Line,

SoftkeyProgrammable featurebuttonDedicated feature buttonFeature nameXCall PickupXCall Pickup Line StatusX (available while on aconference only)XConfe

Personal Directory 30Personal Directory Options 31Sign In and Out of Personal Directory 31Add Personal Directory Entry 31Search for Personal Address B

SoftkeyProgrammable featurebuttonDedicated feature buttonFeature nameX (available during atransfer only)XTransferSurvivable Remote Site Telephony Over

NotesSupportedFeatureYesAudible Message Waiting IndicatorYesAll Calls Programmable Line KeyYesAnswer Programmable Line KeyConference is the only featu

NotesSupportedFeatureThe softkey causes no action.NoGroup PickUpThe softkey causes no action.NoOther PickUpThe softkey causes no action.NoMalicious Ca

If an incoming call has been call forwarded from another phone, you may see additional information to identifythat the call has been forwarded. Your s

To keep the Headset button illuminated, use buttons and softkeys (instead of the Headset button) to placeand end calls. Your administrator sets the he

Call ForwardCall Forward allows you to forward calls from any line on your phone to another number.There are two types of call-forwarding features tha

•The forwarding information in the header.Step 4To cancel call forwarding, press Forward Off.Step 5To set up conditional call forwarding, go to your U

Your phone displays the number where the system parked the call. The parked call is put on hold, and youcan press Resume to resume the call on your ph

Park Call Using Manual Directed Call ParkProcedureStep 1During a call, press Transfer .Step 2Enter the Directed Call number where you will park the ca

You can also monitor and pick up ringing calls using Line Status indicators if your system administrator hasset up Line Status indicators on speed-dia

Park Call Using Assisted Directed Call Park 47Park Call Using Manual Directed Call Park 48Call PickUp 48Answer Call Using PickUp 49Answer Call Using G

Press Group PickUp.••If you have multiple lines and want to pick up the call on a nonprimary line, first press the desired linebutton, and then press

Client Matter CodeYour system administrator can set up your phone to request that you enter a Client Matter Code (CMC) afteryou dial a phone number. T

The conference begins.Join Calls into ConferenceThe conference is established on the line that had the active call.ProcedureStep 1Start with two conne

Remove Conference ParticipantsProcedureStep 1While in a conference, press Show Details.Step 2Highlight the participant that you want to remove, then p

Turn DND On and OffProcedureStep 1Press DND to turn on DND.Visual confirmation displays briefly.Step 2Press DND again to turn off DND.Visual confirmat

Place Call with Fast Dial ButtonBefore You BeginBefore you can use Fast Dial on your phone, you must set up Fast Dial on your User Options web page.Pr

•Press the pulsing green line button.•Press the Resume softkey.•Press the Select button in the Navigation pad.Swap Between Holding and Active CallsYou

•Flashing amber line button•Flashing message indicator on the handset•Visual notification on the phone screenRespond to Hold Reversion NotificationPro

ProcedureStep 1Press Queue Status. The Queue status window appears.Step 2To refresh the statistics, press Refresh.Step 3To exit, press Exit.IntercomIn

Receive Intercom CallProcedureStep 1When an intercom call comes to your phone, you receive a message on your phone screen, an audible alert,and your p

Display Queue Statistics 57Intercom 58Place Dedicated Intercom Call 58Place Dialable Intercom Call 58Receive Intercom Call 59Line Status 59Line Status

•Directed Call ParkAllows you to monitor the line status of (and dial) a Directed Call Park number on aspeed-dial button.•Directed Call ParkAllows you

The conference ends when all participants hang up; the conference does not automatically end when the hostdisconnects.Host Meet Me ConferenceProcedure

Turn On or Off Mobile Connect to All Remote Destinations from Desk PhoneProcedureStep 1Press Mobility to display the current remote destination status

Hand Off Call from Mobile Phone to Desk PhoneProcedureStep 1While on your mobile phone, enter the access code for the handoff feature.Contact your sys

Switch Between Multiple Calls on Same LineProcedureStep 1Select a call using one of the following actions:•Use the Navigation pad and Select button to

The conference begins.Step 6Repeat to add additional participants.Transfer Two Calls on Same LineProcedureStep 1Verify that you are on an active call

Shared LineIf there are two or three remote calls on the shared line, the caller ID indicates the number of calls on the lineand the state of the call

Dial number On-HookProcedureStep 1Enter or speed-dial a phone number. The On-Hook Dialing screen displays.Step 2Press Call. If you are specifying an A

Dial International NumberProcedureStep 1Press and hold star (*) for at least 1 second.The plus (+) sign displays as the first digit in the phone numbe

Report Phone ProblemsProcedureStep 1Press Report Quality.Step 2Use the Navigation pad and the Select button to scroll and select the item that most cl

Enable Privacy on Shared Line 68Quality Reporting Tool 68Report Phone Problems 69Redial 69Redial Number 69Secure and Nonsecure Indication Tone 69Share

Shared LinesShared lines allow you to use one phone number for multiple phones and either you or your coworker cananswer the call. When the line flash

Related TopicsSpeed Dial Setup in User Options, on page 81Line Status IndicatorsSpeed Dial Pause, on page 81Place Call with Speed-Dial ButtonBefore Yo

•You can redirect a single call to another number that you specify.•You can also connect two calls on one line or two different lines to each other (w

Related TopicsEnable Video on PC, on page 22Video settings, on page 19Camera settings, on page 18Video calls and securityThe audio for a call can be s

Use WebDialer with Another Online Corporate DirectoryProcedureStep 1Sign in to a WebDialer-enabled corporate directory and search for coworkers.Step 2

Sign Out of WebDialerProcedureSelect the Sign Out icon in the Make Call or Hang Up window.Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco U

Cisco Unified IP Phones 8941 and 8945 User Guide for Cisco Unified Communications Manager 9.0 (SCCP andSIP)76Calling FeaturesSign Out of WebDialer

CHAPTER 6User Options•User Options Web Pages, page 77•Device Settings, page 78•User Settings, page 85•Directory, page 86•Personal Address Book Setup,

Related TopicsPhone contacts, on page 29Call Forward, on page 45Sign In and Out of User Options Web PagesBefore you can access any of your user option

Customize Do Not Disturb OptionsProcedureStep 1On your User Options web page, select User Options > Device.Step 2Set the following options:•Do Not

Speed Dial Setup in User Options 81Speed Dial Pause 81Set Up Speed-Dial Buttons 83Set Up Speed-Dial Codes 83Phone Services 83Subscribe to Service 84Se

Change Voice Message Indicator Setting Per LineProcedureStep 1On your User Options web page, select User Options > Device.Step 2Select a phone from

The options are:•Use System Default•Disable•Flash Only•Ring Once•Ring•Beep Only [this option is only available for Ring Setting (Phone Active)]Step 6S

Be aware of the following requirements when you include FAC and CMC in the speed-dial string:Note•FAC must always precede CMC in the speed-dial string

Set Up Speed-Dial ButtonsProcedureStep 1On your User Options web page, select User Options > Device.Step 2Select a phone from the Name drop-down me

Subscribe to ServiceProcedureStep 1On your User Options web page, select User Options > Device.Step 2Select a phone from the Name drop-down menu.St

Add Service to Programmable Feature ButtonProcedureStep 1On your User Options web page, select User Options > Device.Step 2Select a phone from the

Change PINProcedureStep 1On your User Options web page, select User Options > User Settings.Step 2Enter your current PIN.Step 3Enter your new PIN.S

Related TopicsPersonal Directory, on page 30Corporate directoryPersonal Address Book SetupYou can add, delete, or update personal address book entries

Edit Personal Directory EntryProcedureStep 1Press Contacts .Step 2Sign in to Personal Directory.Step 3Select Personal Address Book and search for an e

Step 4Select the Personal Address Book service from the Button drop-down list.Step 5Enter a phone label for the button.Step 6Select Save.Step 7Select