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Questions about your CCI DVR/Set-top box
Where can I find details on how to install my DVR/Set-top box?
Installation information is found in the Let’s Get Started section of your DVR/Set-top box manual.
I have questions about my DVR/Set-top box and would prefer to speak with a Technical
Support representative.
Please call 844.YOURCCI (844.968.7224) and follow the prompts for current customers.
How many hours of programming can I store in my DVR/Set-top box?
The total number of recording hours will depend on the mix of SD (standard-definition or HD
(high-definition) programs you have recorded. On average you can store up to 80 hours of HD
programming or up to 200 hours of SD programming.
Can I view and record HD programming with my DVR/Set-top box?
Yes. Your DVR/Set-top box supports both SD and HD formats. Your subscription to your Whole
Home DVR service includes access to basic HD channels, a subscription to True HD is required to
access some HD Tier channels.
Do I need to have my DVR/Set-top box connected to a telephone line?
No. Your DVR/Set-top box updates through the coax connection.
What happens if my DVR/Set-top box temporarily loses power?
All recordings saved prior to the power loss will be saved, as well as your future recording
schedules. Recordings that are set to record during the power loss will be missed.
If the power goes out, will my Parental Control, Favorites and Users Settings be lost?
No. These settings should not be lost if your DVR/Set-top box loses power.
6. Press to navigate to Notifications Timeout
7. Press to navigate through the timeout length options. These
options will allow the notification to be displayed by the length of
time selected. Notification display options are listed below:
• 5 seconds
• 10 seconds
• 20 seconds
• 30 seconds
8. Press navigate to the Save or Cancel buttons, press OK to save
or cancel your preferences
Caller ID on TV feature continued
Frequently Asked QuestionsDVR/Set-top box Functions
(48 pages)
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