Cisco 7942 User's Guide

Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAhttp://www.cisco.comTel: 408 526-4000800 553-NETS (6387)Fax: 4

2 OL-17709-01 Finding Additional InformationYou can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL:htt

Getting StartedCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Cisco recommends the

4 OL-17709-01 Connecting Your PhoneYour system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network

Connecting Your PhoneCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Adjusting the F

6 OL-17709-01 Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends that

An Overview of Your PhoneCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) An Overview

8 OL-17709-01 Cisco Unified IP Phone 7942G 184910456791011121314151613812

An Overview of Your PhoneCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Item Descri

10 OL-17709-01 Understanding Lines and CallsTo avoid confusion about lines and calls, refer to these descriptions:Lines—Each line corresponds to a dir

An Overview of Your PhoneCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Understandi

12 OL-17709-01 Understanding Phone Screen FeaturesThis is what your main phone screen might look like with active calls and several feature menus open

An Overview of Your PhoneCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Understandi

14 OL-17709-01 Understanding Feature AvailabilityDepending on your phone system configuration, features included in this Phone Guide might not be avai

An Overview of Your PhoneCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Understandi

16 OL-17709-01 Basic Call HandlingYou can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see

Basic Call HandlingCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Placing a Call—Ad

18 OL-17709-01 Place a call using a billing or tracking code (SCCP phones only)1. Dial a number.2. After the tone, enter a client matter code (CMC) or

Basic Call HandlingCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Place a call usin

20 OL-17709-01 Answering a CallYou can answer a call by lifting the handset, or you can use other options if they are available on your phone.If you w

Basic Call HandlingCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) TipIf parties on

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22 OL-17709-01 Using Hold and ResumeYou can hold and resume calls. When you put a call on hold, the Hold icon appears on the right in the call infor

Basic Call HandlingCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) • The duration

24 OL-17709-01 Switching an In-Progress Call to Another PhoneYou can switch in-progress calls between the desktop phone and your cellular phone or oth

Basic Call HandlingCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Transferring Call

26 OL-17709-01 Sending a Call to a Voice Message SystemYou can use iDivert to send an active, ringing, or on-hold call to your voice message system. D

Basic Call HandlingCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Tips • Enter the

28 OL-17709-01 Tips • When DND is active, DND blocking is applied to all the lines on your phone. • When DND and Call Forward All are both enabled o

Basic Call HandlingCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) • Join—Allows y

30 OL-17709-01 Using Join(SCCP phones only)Join allows you to combine two or more existing calls to create a conference in which you are a participant

Basic Call HandlingCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Using cBargeYou c

GPickUp Answer a call ringing in another groupiDivert Send or redirect a call to a voice messaging systemJoin (SCCP only)Join together existing calls

32 OL-17709-01 Viewing or Removing Conference ParticipantsDuring a standard (ad hoc) conference, you can view a list of participants and remove partic

Basic Call HandlingCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) • You cannot pl

34 OL-17709-01 Advanced Call HandlingAdvanced call-handling tasks involve special features that your system administrator might configure for your pho

Advanced Call HandlingCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Picking Up a R

36 OL-17709-01 Tips • Depending on how your phone is configured, you might receive an audio and/or visual alert about a call to your pickup group. •

Advanced Call HandlingCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Tips • You ha

38 OL-17709-01 TipLogging out of hunt groups does not prevent non-hunt group calls from ringing your phone.Using a Shared LineYour system administrato

Advanced Call HandlingCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Using Barge to

40 OL-17709-01 Tips • When you barge a call, other parties might hear a beep tone announcing your presence. With cBarge, other parties hear a brief a

Advanced Call HandlingCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Using BLF to D

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) ContentsGetting Started 1Using thi

42 OL-17709-01 Making and Receiving Secure CallsDepending on how your system administrator has configured your phone system, your phone might support

Advanced Call HandlingCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Tracing Suspic

44 OL-17709-01 Tips • When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the sta

Advanced Call HandlingCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Using Cisco Ex

46 OL-17709-01 Put a call that has been picked up on a smartphone on hold1. Press the Enterprise Hold softkey (exact softkey name can vary) on the sma

Advanced Call HandlingCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Tips • When

48 OL-17709-01 Using a Handset, Headset, and SpeakerphoneYou can use your phone with a handset, headset, or speakerphone.If you want to... Then...Use

Using a Handset, Headset, and SpeakerphoneCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and

50 OL-17709-01 Changing Phone Settings You can customize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings.

Changing Phone SettingsCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Customizing t

iv OL-17709-01 Switching Between Multiple Calls 23Switching an In-Progress Call to Another Phone 24Viewing Multiple Calls 24Transferring Calls

52 OL-17709-01 Using Call Logs and DirectoriesThis section describes how you can use call logs and directories. To access both features, use the Direc

Using Call Logs and DirectoriesCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Dial

54 OL-17709-01 Tip (SCCP phones only)To view the complete call record of a multiparty call (for example, of call that has been forwarded or transferre

Using Call Logs and DirectoriesCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) TipUs

56 OL-17709-01 Dial from a PAB entry1. Search for a listing.2. Highlight the listing and press Select.3. Press Dial. (You may need to press the more s

Using Call Logs and DirectoriesCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Tips

58 OL-17709-01 Accessing Voice MessagesTo access voice messages, use the button.Note Your company determines the voice message service that your pho

Accessing Voice MessagesCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)

60 OL-17709-01 Using the User Options Web PagesYour Cisco Unified IP Phone is a network device that can share information with other network devices i

Using the User Options Web PagesCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Conf

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Using a Handset, Headset, and Speake

62 OL-17709-01 Delete a PAB entry 1. Search for a PAB entry.2. Select one or more entries.3. Click Delete Selected.Assign a line button for PABNote Be

Using the User Options Web PagesCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Conf

64 OL-17709-01 Tips • You can create up to 500 Fast Dial and PAB entries. • You can create a new Fast Dial entry without using a PAB entry. Such Fas

Using the User Options Web PagesCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Note

66 OL-17709-01 Setting Up Phone Services on the WebPhone services can include special phone features, network data, and web-based information (such as

Using the User Options Web PagesCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Cont

68 OL-17709-01 TipYour PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mo

Using the User Options Web PagesCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Chan

70 OL-17709-01 Setting Up Phones and Access Lists for Mobile ConnectWhen using Cisco Mobile Connect, you must add your cellular and other phones that

Using the User Options Web PagesCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Add

vi OL-17709-01 Using the Quality Reporting Tool 78Cisco One-Year Limited Hardware Warranty Terms 79Index 81

72 OL-17709-01 Add a new remote destination1. Choose User Options > Mobility Settings > Remote Destinations.2. Select the device from the Name d

Using the User Options Web PagesCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Usin

74 OL-17709-01 Log out of WebDialer Click the logout icon in the Make Call or Hang Up page.Set up, view, or change WebDialer preferencesAccess the Mak

Understanding Additional Configuration OptionsCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP

76 OL-17709-01 Share phones or office space with coworkersConsider using: • Call Park to store and retrieve calls without using the transfer feature

Troubleshooting Your PhoneCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Troublesho

78 OL-17709-01 Viewing Phone Administration DataYour system administrator might ask you to access administration data on your phone for troubleshootin

Cisco One-Year Limited Hardware Warranty TermsCisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP

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Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) IndexAAbbreviated Dialing 64Address

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Getting StartedUsing this GuideThis

82 OL-17709-01 parking 36placing 16prioritizing 43redirecting while ringing 35reporting problems with 78secure 42storing and retrieving 36transferring

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) FFAC 18Fast Dial servicedialing with

84 OL-17709-01 line buttons, identifying 9linesand call forwarding 68and call states 11description of 10icons 11ring patterns for 68text label for 68u

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) features of 12phone servicesconfigur

86 OL-17709-01 subscriptions, for phone services 66suspicious calls, tracing 43switching calls 23TTabs, phone and feature 12TABSynch 64TAPS, using 5te

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)

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Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAwww.cisco.comTel: 408 526-4000800 553-NETS (6387)Fax: 408 527-0