Cisco UCS-MR-1X162RU-A Datasheet download pdf (Page 33)

Cisco UCS B200 M4 Blade Server

CONFIGURING the SERVER

STEP 12 CHOOSE SERVICE and SUPPORT LEVEL

A variety of service options are available, as described in this section.

Unified Computing Warranty, No Contract

If you have noncritical implementations and choose to have no service contract, the following

coverage is supplied:

■ Three-year parts coverage.

■ Next business day (NBD) parts replacement eight hours a day, five days a week.

■ 90-day software warranty on media.

■ Downloads of BIOS, drivers, and firmware updates.

■ UCSM updates for systems with Unified Computing System Manager. These updates include

minor enhancements and bug fixes that are designed to maintain the compliance of UCSM

with published specifications, release notes, and industry standards.

Unified Computing Support Service

For support of the entire Unified Computing System, Cisco offers the Cisco Unified Computing

Support Service. This service provides expert software and hardware support to help sustain

performance and high availability of the unified computing environment. Access to Cisco

Technical Assistance Center (TAC) is provided around the clock, from anywhere in the world.

For UCS blade servers, there is Smart Call Home, which provides proactive, embedded

diagnostics and real-time alerts. For systems that include Unified Computing System Manager,

the support service includes downloads of UCSM upgrades. The Unified Computing Support

Service includes flexible hardware replacement options, including replacement in as little as

two hours. There is also access to Cisco's extensive online technical resources to help maintain

optimal efficiency and uptime of the unified computing environment. You can choose a desired

service listed in

Table 15.

Table 15 Unified Computing Support Service

Product ID (PID) On Site? Description

CON-PREM-B200M4 Yes ONSITE 24X7X2 UCS B200 M4 Blade Server

CON-OSP-B200M4 Yes ONSITE 24X7X4 UCS B200 M4 Blade Server

CON-OSE-B200M4 Yes ONSITE 8X5X4 UCS B200 M4 Blade Server

CON-OS-B200M4 Ye s ONSITE 8X5XNBD UCS B200 M4 Blade Server

CON-S2P-B200M4 No SMARTNET 24X7X2 UCS B200 M4 Blade Server

CON-SNTP-B200M4 No SMARTNET 24X7X4 UCS B200 M4 Blade Server

CON-SNTE-B200M4 No SMARTNET 8X5X4 UCS B200 M4 Blade Server

CON-SNT-B200M4 No SMARTNET 8X5XNBD UCS B200 M4 Blade Server

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Cisco UCS-MR-1X162RU-A Datasheet Page 33