Cisco SRP527W User's Guide download pdf (Page 9)

Each filter/splitter should be connected between the wall outlet and

the device in question. The only thing that doesn’t need a filter is your

router, unless it’s sharing an outlet with a phone or other device.

You’ll also need to make sure there are no extension leads on any of the

devices connected to the ADSL phone line. Extension cords often cause

more interference than a broadband ADSL connection can manage.

If you have two telephone lines (that is, two different telephone

numbers), only devices on the same line as the router will need

filtering. Anything connected to the other line can stay unfiltered.

For an Onsite Installation, you need to organise a Telstra Technician to

come out to your premises and install the central splitter, for which a fee

will be charged. The Telstra Technician will also install and configure

your Telstra Router to one computer, including connection to the

broadband service.

For more details on Onsite Installation, contact your Telstra Account

Representative or call 1800 655 744.

Existing Network (eg LAN)

If your computer is part of an existing network (eg LAN), this Install

CD may change some of your computer’s network settings (eg DHCP,

DNS, Proxy settings etc).

Please ensure that any computers that you want to connect to your

Telstra Business Broadband service via this Install CD are not part of

an existing network.

Please note: if you have more than four outlets on the line or any

‘hardwired’ devices, like a back-to-base alarm or wall phone that

doesn’t come off the wall, you will need to have a central splitter

fitted as part of an Onsite Installation.

Computer networks require an IP address to be allocated to your computer’s

network card. When connecting to Telstra Business Broadband using the

Install CD, you must allow the router to allocate you an IP address

automatically – this is known as a dynamic IP address (or DHCP).

If you are not sure how your business network is set up, and you are

not sure if changing these settings will affect your existing network, we

recommend that you engage your IT Specialist or a Telstra IT specialist

before running this CD and installing Telstra Business Broadband.

Telstra Business offers a range of specialist IT assistance through its

Business Support Extra service. You can apply for Business Support by

contacting your Telstra Account Representative or calling 1800 655 744.

Third-Party Wireless Management Software

You will need to close or disable any third-party wireless management

software. If you leave it enabled you may not be able to successfully

install your Telstra Business Broadband Service with a wireless connection.

If you require assistance, please call Telstra Business Technical Support

on 13 2999.

Your router

If you’re having trouble with your router, try to establish what the issue

may be:

Check the power supply from the socket to the router is plugged in

properly and switched on at the wall.

Check the phone service to see if you get a dial tone, and if you can

make and receive calls. If not, you may have a problem with your

phone line. For assistance contact Telstra Business Technical Support

on 13 2999.

See what the router’s indicator lights are telling you (see table on

page 9).

This should give you a good idea of whether the problem is in the router

or elsewhere. Some examples of what you can do are included over.

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Cisco SRP527W User's Guide Page 9

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