Cisco uBR10012 Universal Broadband Router UBR10-FAN-CAB= Specifications download pdf (Page 16)

Cisco uBR10012 Universal Broadband Router Fan Assembly Module

OL-5093-01

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco

Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services,

online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for

technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.

Cisco TAC Website

The Cisco TAC website (http://www.cisco.com/tac) provides online documents and tools for

troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC

website is available 24 hours a day, 365 days a year.

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you

have a valid service contract but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

Using the online TAC Case Open Tool (http://www.cisco.com/tac/caseopen) is the fastest way to open

P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which

you require product information.) After you describe your situation, the TAC Case Open Tool

automatically recommends resources for an immediate solution. If your issue is not resolved using the

recommended resources, your case will be assigned to a Cisco TAC engineer.

For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely

degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers

are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is “down” or there is a critical impact to your business operations. You

and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your

business operation are negatively affected by inadequate performance of Cisco products. You and Cisco

will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most business operations

remain functional. You and Cisco will commit resources during normal business hours to restore service

to satisfactory levels.

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Cisco uBR10012 Universal Broadband Router UBR10-FAN-CAB= Specifications Page 16