Cisco OL-10189-01 User Manual

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CHAPTER
3-1
Cisco Unified CallManager Assistant User Guide
OL-10189-01
3
How to Use the Assistant Console to
Handle Calls
You can use your mouse and keyboard to place, answer, transfer, end, and
otherwise handle calls from the Assistant Console.
Note Make sure the call you want to handle is selected (highlighted) on the console.
Call control buttons and menu items appear grayed-out (inactive) if they are not
relevant to the selected call.
To learn more, refer to the following call-handling topics:
How to Place a Call, page 3-2
How to Answer a Call, page 3-3
How to End a Call, page 3-3
How to Put a Call on Hold, page 3-4
How to Transfer a Call, page 3-5
How to Set up a Conference Call, page 3-6
How to Divert a Call to Another Number, page 3-7
How to Send a Call to a Voice Messaging Service, page 3-9
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Summary of Contents

Page 1 - Handle Calls

CHAPTER 3-1Cisco Unified CallManager Assistant User GuideOL-10189-013How to Use the Assistant Console to Handle CallsYou can use your mouse and keyboa

Page 2 - How to Place a Call

Chapter 3 How to Use the Assistant Console to Handle CallsHow to Send a Call to a Voice Messaging Service3-10Cisco Unified CallManager Assistant

Page 3 - How to End a Call

Chapter 3 How to Use the Assistant Console to Handle CallsHow to Place a Call3-2Cisco Unified CallManager Assistant User GuideOL-10189-01How to

Page 4 - How to Put a Call on Hold

3-3Cisco Unified CallManager Assistant User GuideOL-10189-01Chapter 3 How to Use the Assistant Console to Handle CallsHow to Answer a CallHow to

Page 5 - How to Transfer a Call

Chapter 3 How to Use the Assistant Console to Handle CallsHow to Put a Call on Hold3-4Cisco Unified CallManager Assistant User GuideOL-10189-01H

Page 6 - Direct Transfer

3-5Cisco Unified CallManager Assistant User GuideOL-10189-01Chapter 3 How to Use the Assistant Console to Handle CallsHow to Transfer a CallHow

Page 7

Chapter 3 How to Use the Assistant Console to Handle CallsHow to Set up a Conference Call3-6Cisco Unified CallManager Assistant User GuideOL-101

Page 8 - How to Use Immediate Divert

3-7Cisco Unified CallManager Assistant User GuideOL-10189-01Chapter 3 How to Use the Assistant Console to Handle CallsHow to Divert a Call to An

Page 9

Chapter 3 How to Use the Assistant Console to Handle CallsHow to Divert a Call to Another Number3-8Cisco Unified CallManager Assistant User Guid

Page 10 - Related Topics

3-9Cisco Unified CallManager Assistant User GuideOL-10189-01Chapter 3 How to Use the Assistant Console to Handle CallsHow to Send a Call to a Vo

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