Cisco OL-10189-01 User Manual download pdf (Page 8)

Chapter 3 How to Use the Assistant Console to Handle Calls

How to Divert a Call to Another Number

3-8

Cisco Unified CallManager Assistant User Guide

OL-10189-01

How to Use Immediate Divert

To divert a selected call to the Immediate Divert target, choose one of the

following options:

• Click the Immediate Divert call control button.

• Right-click on the call and choose Immediate Divert from the pop-up menu.

• Choose Call > Immediate Divert from the menu bar.

• Use the associated keyboard shortcut.

Tips

• Unlike Transfer, which requires you to specify the target with each use,

Immediate Divert sends calls to a single, pre-determined target number.

• You can divert a call that is ringing, connected, or on hold.

• You cannot divert a call that you have placed or received on one of your own

phone lines (rather than on a manager proxy line).

Related Topic

• How to Configure the Immediate Divert Target, page 3-8

How to Configure the Immediate Divert Target

You can set your Immediate Divert target to be the manager for whom the call was

originally intended or another directory number.

To view or change the target, choose Edit > Immediate Divert from the menu

bar. The Immediate Divert Target pop-up window appears.

In shared-line mode, enter a phone number or office extension in the text box.

Enter the number exactly as you would dial it from your office phone.

In proxy-line mode, you can choose to toggle between a Manager or Directory

Number target. If you choose the Director Number option, enter a phone number

or office extension. Enter the number exactly as you would dial it from your office

phone.

Click Save to preserve your changes.

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Cisco OL-10189-01 User Manual Page 8