Cisco WAG310G User's Guide

3425-00669 Rev E Cisco Model WAG310G Residential Gateway with VoIP User Guide

3425-00669 Rev E 81 Introduction The WAG310G supports network attachable storage devices (USB Memory Key, Hard Drives, including multiple partitio

Chapter 6 Storage 82 3425-00669 Rev E Storage LAN clients can access storage using the following URL: http://<gateway ip address>/Disk_

Storage 3425-00669 Rev E 83 Disk Detail The Disk Detail screen lists the location, Make and Model, Physical Size, and Free Space of the storage

Chapter 6 Storage 84 3425-00669 Rev E Disk Management The Disk Management screen allows you to search and manage the storage device connected

3425-00669 Rev E 85 Introduction This chapter describes setting up Firewall security to filter out various types of unwanted traffic on the reside

Chapter 7 Security Configuration 86 3425-00669 Rev E Firewall The Firewall screen is used to configure a firewall that can filter out various

Firewall 3425-00669 Rev E 87 Firewall Profile Apply Firewall Profile—For a low level of firewall protection, keep the default, Low. For a high

3425-00669 Rev E 89 Introduction This chapter describes setting up an Intranet Access Policy to manage the access restrictions for your residentia

IMPORTANT SAFETY INSTRUCTIONS 3425-00669 Rev E vii IMPORTANT SAFETY INSTRUCTIONS 1) Read these instructions. 2) Keep these instructions. 3)

Chapter 8 Access Restrictions 90 3425-00669 Rev E Internet Access Policy This Access Restrictions screen is used to set up and manage Interne

Internet Access Policy 3425-00669 Rev E 91 Create or Modify an Internet Access Policy Complete the following steps to create a new policy or mo

Chapter 8 Access Restrictions 92 3425-00669 Rev E  To use Website Blocking by Regular Expression, enter the expression you wish to block in

Internet Access Policy 3425-00669 Rev E 93  Remove blocking—To remove the blocking, press Ctrl + click to deselect a service. 5 In the Sche

3425-00669 Rev E 95 Introduction This chapter describes setting up the gateway to support applications and games. 9 Chapter 9 Applications &am

Chapter 9 Applications & Gaming 96 3425-00669 Rev E Single Port Forwarding The Single Port Forwarding screen allows you to set up public

Single Port Forwarding 3425-00669 Rev E 97 Application—Select the appropriate application: HTTP (80), HTTPS (443), FTP (21), Windows Media Play

Chapter 9 Applications & Gaming 98 3425-00669 Rev E Port Range Forwarding The Port Range Forwarding screen allows you to set up public se

Port Range Forwarding 3425-00669 Rev E 99 Note: If you do not see the application you want, configure the service on the Applications & Gam

IMPORTANT SAFETY INSTRUCTIONS viii 3425-00669 Rev E Protect the Product from Lightning In addition to disconnecting the AC power from the wall outl

Chapter 9 Applications & Gaming 100 3425-00669 Rev E DMZ The DMZ feature allows one network computer to be exposed to the Internet for us

Port Range Triggering 3425-00669 Rev E 101 Port Range Triggering The Port Range Triggering screen allows the Gateway to watch outgoing data for

Chapter 9 Applications & Gaming 102 3425-00669 Rev E Enabled—Select Enabled to enable port triggering for the applications you have defin

QoS (Quality of Service) 3425-00669 Rev E 103 QoS (Quality of Service) Quality of Service (QoS) ensures better service to high-priority types o

Chapter 9 Applications & Gaming 104 3425-00669 Rev E Queue Management Path: Applications & Gaming > QoS > Queue Management butt

QoS (Quality of Service) 3425-00669 Rev E 105 Queue Index—There are eight queues for each interface. You can configure the parameters but canno

Chapter 9 Applications & Gaming 106 3425-00669 Rev E Service The Service screen allows you to add services. Path: Applications & Gami

Service 3425-00669 Rev E 107 Protocol—Select the appropriate protocol: TCP(6), UDP(17), ICMP, ESP(50), AH(51), GRE(47), IGMP(2), PIM-DM(103), o

3425-00669 Rev E 109 Introduction This chapter describes the configuration parameters managed by your network administrator. 10 Chapter Admini

IMPORTANT SAFETY INSTRUCTIONS 3425-00669 Rev E ix Check Product Safety Upon completion of any service or repairs to this product, the service

Chapter 10 Administration 110 3425-00669 Rev E Management The Management screen allows the network’s administrator to manage specific resident

Management 3425-00669 Rev E 111 Local Gateway Access To ensure the residential gateway’s security, you will be asked for your username and pass

Chapter 10 Administration 112 3425-00669 Rev E UPnP Universal Plug and Play (UPnP) allows Windows XP and Vista to automatically configure the

Log 3425-00669 Rev E 113 Log The residential gateway can keep logs of traffic and events for your Internet connection. Path: Administration >

Chapter 10 Administration 114 3425-00669 Rev E Email Alert Email Alerts (For Warning Events)—To enable E-Mail Alerts for Warning-level events,

IP Ping 3425-00669 Rev E 115 IP Ping The ping test allows you to check the connections of your network devices, including connection to the Int

Chapter 10 Administration 116 3425-00669 Rev E ATM F5 Loopback Path: Administration > ATM F5 Loopback PVC Connection—Select the PVC connec

Backup 3425-00669 Rev E 117 Backup The Backup screen allows you to back up or restore the residential gateway’s settings using a configuration

Chapter 10 Administration 118 3425-00669 Rev E Factory Defaults The Factory Defaults screen allows you to restore the residential gateway’s co

Firmware Upgrade 3425-00669 Rev E 119 Firmware Upgrade The Upgrade screen allows you to upgrade the residential gateway’s firmware. Do not upgr

United States FCC Compliance x 3425-00669 Rev E United States FCC Compliance This device has been tested and found to comply with the limits for a C

Chapter 10 Administration 120 3425-00669 Rev E Reboot The Reboot screen allows you to gracefully stop and restart the residential gateway. Per

Logging out of the Residential Gateway 3425-00669 Rev E 121 Logging out of the Residential Gateway The Logout screen allows you to properly exi

3425-00669 Rev E 123 Introduction The Status screens provide a system summary of the software used by the residential gateway and indicates the cu

Chapter 11 Status 124 3425-00669 Rev E Internet The Internet screen displays information about the Gateway and its current settings. Path: Sta

Internet 3425-00669 Rev E 125 Internet Connection This section shows the current information for enabled connections. The table lists the follo

Chapter 11 Status 126 3425-00669 Rev E Local Network The Local Network screen displays information about the local network. Path: Status >

Local Network 3425-00669 Rev E 127 DHCP Client Table The table displays DHCP, static, and dynamic (found by ARP) types of clients. It describes

Chapter 11 Status 128 3425-00669 Rev E Wireless The Wireless screen displays information about your wireless network(s). Path: Status > Wir

DSL Connection 3425-00669 Rev E 129 DSL Connection The DSL Connection screen displays information about your DSL connection. Path: Status >

United States FCC Compliance 3425-00669 Rev E xi US This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1 (Ame

Chapter 11 Status 130 3425-00669 Rev E Downstream Attenuation—For downstream traffic, the amount of signal loss is displayed. Upstream Attenua

Bridges 3425-00669 Rev E 131 Bridges The Bridges screen displays information about the PVC/VLAN and default LAN bridges of the Gateway Bridges.

Chapter 11 Status 132 3425-00669 Rev E ARP Table This screen displays the Address Resolution Protocol (ARP) information. Path: Status > ARP

3425-00669 Rev E 133 Introduction This chapter provides solutions to problems that may occur during the installation and operation of the WAG310G.

Chapter 12 Troubleshooting 134 3425-00669 Rev E Computer Cannot Connect to the Internet If your computer cannot connect to the Internet, try t

Web Browser Prompts for Login Information 3425-00669 Rev E 135 Web Browser Prompts for Login Information When you double-click the web browser,

Chapter 12 Troubleshooting 136 3425-00669 Rev E Computer Cannot Connect Wirelessly to the Network Try this solution if your computer cannot co

Modify the Advanced Settings 3425-00669 Rev E 137 Modify the Advanced Settings Perform the following steps if you need to modify the advanced s

3425-00669 Rev E 139 Introduction This chapter lists the interface and environmental specifications for the WAG310G. Note: Specifications are subj

CE Compliance xii 3425-00669 Rev E CE Compliance Declaration of Conformity with Regard to the EU Directive 1999/5/EC (R&TTE Directive) This decl

Chapter 13 Specifications 140 3425-00669 Rev E Interfaces WAN ADSL [ITU 992.1]; ADSL2 [ITU 992.3]; ADSL2+ [ITU 992.5] ANSI T1.413 Issue 2 1 R

Environmental 3425-00669 Rev E 141 Environmental Dimensions 220 mm x 42 mm x 175 mm (8.66 in. x 1.65 in. x 6.89 in.) Weight 400 g (14.11 oz)

3425-00669 Rev E 143 If You Have Questions If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak w

Cisco Systems, Inc. 5030 Sugarloaf Parkway, Box 465447 Lawrenceville, GA 30042 678 277-1120 800 722-2009 www.cisco.com T

CE Compliance 3425-00669 Rev E xiii Note: The full declaration of conformity for this product can be found in the Declarations of Conformity a

CE Compliance xiv 3425-00669 Rev E Antennas Use only the antenna supplied with the product. 20090312 CE_Gateway

About This Guide 3425-00669 Rev E xv About This Guide Introduction This installation and operation guide applies to the WAG310G series residen

3425-00669 Rev E 1 Introduction Thank you for choosing the Cisco® Wireless-G ADSL2+ Gateway with VoIP (WAG310G). The WAG310G combines an ADSL/2/2+

Chapter 1 Introducing the WAG310G 2 3425-00669 Rev E Benefits and Features The WAG310G offers the following benefits and features:  Full ro

What's on the Front Panel? 3425-00669 Rev E 3 What's on the Front Panel? The front panel of your residential gateway provides LED sta

Chapter 1 Introducing the WAG310G 4 3425-00669 Rev E 7 Phone 1-2 (Green)— The Phone 1 or 2 LED will be OFF if no service has been configured

What's on the Back Panel? 3425-00669 Rev E 5 What's on the Back Panel? The back panel of your residential gateway provides ports, pow

Chapter 1 Introducing the WAG310G 6 3425-00669 Rev E 9 Reset—There are two ways to reset the residential gateway’s settings to factory defau

About Wi-Fi Protected Setup 3425-00669 Rev E 7 About Wi-Fi Protected Setup If you have a client device, such as a wireless adapter, that suppor

Chapter 1 Introducing the WAG310G 8 3425-00669 Rev E

3425-00669 Rev E 9 Introduction You have two options to physically install the residential gateway. The first option is to place the residential g

Please Read Important Please read this entire guide. If this guide provides installation or operation instructions, give particular attention to all

Chapter 2 Installing the Residential Gateway 10 3425-00669 Rev E Mounting the Residential Gateway Mounting the Residential Gateway Verticall

Mounting the Residential Gateway 3425-00669 Rev E 11 The residential gateway has four wall-mount slots on its bottom panel. Two screws are nee

Chapter 2 Installing the Residential Gateway 12 3425-00669 Rev E The following illustration shows the location and dimensions of the wall-mou

Connecting the Residential Gateway 3425-00669 Rev E 13 Connecting the Residential Gateway Make sure that you have the following package content

3425-00669 Rev E 15 Introduction This chapter provides information for using the web-based utility to configure ADSL, Ethernet, and Local Network

Chapter 3 Setup 16 3425-00669 Rev E In This Chapter  Logging in to the Residential Gateway...

Logging in to the Residential Gateway 3425-00669 Rev E 17 Logging in to the Residential Gateway Complete the following steps to access the web-

Chapter 3 Setup 18 3425-00669 Rev E ADSL From the ADSL screen you can setup Internet configuration parameters. Path: Setup > ADSL Note: T

ADSL 3425-00669 Rev E 19 Path: Setup > ADSL (Basic or Advanced View) Complete the following steps to setup a PVC. 1 From the Select PVC Co

Notices Trademark Acknowledgments Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and ot

Chapter 3 Setup 20 3425-00669 Rev E  VBR_rt or VBR_nrt. VBR (Variable Bit Rate) is used for bursty traffic and bandwidth-sharing with other

ADSL 3425-00669 Rev E 21  ADSL2+ (Annex M). Note: Contact your service provider if you are not sure which mode to use. 9 Click the Save Modu

Chapter 3 Setup 22 3425-00669 Rev E 2 Select the PVC Connection that you want to use for IPoE. 3 Select IPoE (RFC2684 Bridged) for the Con

ADSL 3425-00669 Rev E 23 6 If you are required to use a permanent (static) IP address to connect to the Internet, select the Use the following

Chapter 3 Setup 24 3425-00669 Rev E 2 If you are required to use IPoA, then select IPoA (RFC2684 Routed) for the Connection Type. 3 Enter

ADSL 3425-00669 Rev E 25 1 Navigate to the ADSL screen. Path: Setup > ADSL 2 Select PPPoE from the Connection Type drop-down menu. 3 En

Chapter 3 Setup 26 3425-00669 Rev E PPPoA (RFC 2364) Some DSL-based service providers use Point-to-Point Protocol over ATM (PPPoA) to establi

ADSL 3425-00669 Rev E 27  Connect on Demand: Max Idle Time—You can configure the Gateway to cut the Internet connection after it has been ina

Chapter 3 Setup 28 3425-00669 Rev E 5 Click Add Connection at the bottom of the screen (or click Cancel Changes to cancel your changes). Aft

ADSL 3425-00669 Rev E 29 WAN Access Options The WAG310G supports two types of WAN access - ADSL and Ethernet. However, ADSL WAN access and Ethe

Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock

Chapter 3 Setup 30 3425-00669 Rev E 2 Select for the desired Connection Type for the PVC setup for WAN. The screen refreshes to display the

ADSL 3425-00669 Rev E 31 b To add the entry, click Add Option. To cancel your changes and return to the ADSL screen, click Back to ADSL Setup.

Chapter 3 Setup 32 3425-00669 Rev E  Default Gateway—Enter the IP address of the service provider's server.  Primary (Required) and

Ethernet 3425-00669 Rev E 33 Ethernet Configure the residential gateway’s Ethernet settings on this screen. Path: Setup > Ethernet Note: Th

Chapter 3 Setup 34 3425-00669 Rev E b Select the connection you want to use: – Automatic Configuration - DHCP (This option usually applies

Ethernet 3425-00669 Rev E 35  802.1p Mark—Enter the 802.1p (Ethernet priority) Mark to be used on traffic sent out on this connection. A valu

Chapter 3 Setup 36 3425-00669 Rev E Local Network The Local Network section changes the settings on the network connected to the residential

Local Network 3425-00669 Rev E 37 Network Address Server Settings (DHCP) The Network Address Server Settings (DHCP) allow you to configure the

Chapter 3 Setup 38 3425-00669 Rev E DHCP Options DHCP Options settings are configurable and passed to WAG310G client requests. A maximum of 1

Local Network 3425-00669 Rev E 39  Client ID—Enter the Client ID, if applicable as a filter condition. This field accepts ASCII or hexadecima

Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt

Chapter 3 Setup 40 3425-00669 Rev E Advanced DHCP Settings (Advanced View) Complete the following steps to configure the Local Network DHCP S

Setting System Date and Time 3425-00669 Rev E 41 Setting System Date and Time Time Settings Complete the following steps to set time and date.

Chapter 3 Setup 42 3425-00669 Rev E DDNS The Gateway offers a Dynamic Domain Name System (DDNS) feature. DDNS lets you assign a fixed host an

DDNS 3425-00669 Rev E 43  User/Email—Enter the user name or e-mail address for your account.  Password/Key—Enter the password or key for yo

Chapter 3 Setup 44 3425-00669 Rev E Advanced Routing This screen is used to set up the Gateway’s advanced routing functions. Static Routing s

Advanced Routing 3425-00669 Rev E 45 Static Routing A static route is a pre-determined pathway that network information must travel to reach a

Chapter 3 Setup 46 3425-00669 Rev E PVC/VLAN Mapping This advanced screen is used to map the PVCs to the Virtual Local Area Networks (VLANs).

PVC/VLAN Mapping 3425-00669 Rev E 47 VLAN Bridge Table For each entry, the table lists the following: LAN Ports, VLAN ID, 802.1p, MAC Address,

Chapter 3 Setup 48 3425-00669 Rev E

3425-00669 Rev E 49 Introduction The WAG310G supports a single-radio, single antenna Access Point with the ability to configure 4 separate SSIDs.

3425-00669 Rev E iii Contents IMPORTANT SAFETY INSTRUCTIONS vii United States FCC Compliance x CE Compliance xii About This Guide xv Chapter 1

Chapter 4 Wireless 50 3425-00669 Rev E Basic Settings Path: Wireless > Basic Settings The basic settings for wireless networking are set o

Wireless Network 3425-00669 Rev E 51 Wireless Network Wireless Channel—Select the channel you want to use. All devices in your wireless network

Chapter 4 Wireless 52 3425-00669 Rev E Security The Wireless Security screen configures the security of your wireless network(s). The gateway

Security 3425-00669 Rev E 53 Note: If you are using wireless security, remember that each device in your wireless network MUST use the same sec

Chapter 4 Wireless 54 3425-00669 Rev E A network encrypted with WPA/WPA2 is more secure than a network encrypted with WEP, because WPA/WPA2 u

Security 3425-00669 Rev E 55 WPA2-Personal Mixed Mode—Select Enabled to support both WPA and WPA2 clients. Otherwise, keep the default, Disable

Chapter 4 Wireless 56 3425-00669 Rev E WPA Enterprise This option features WPA used in coordination with a RADIUS server. (RADIUS stands for

MAC Filter 3425-00669 Rev E 57 MAC Filter Wireless access can be filtered by using the MAC addresses of the wireless devices transmitting withi

Chapter 4 Wireless 58 3425-00669 Rev E MAC Address Filter Filter As White List/Filter As Black List—To allow access by network devices with t

Wi-Fi Protected Setup 3425-00669 Rev E 59 Wi-Fi Protected Setup There are two ways to configure the residential gateway’s wireless settings, ma

Contents iv 3425-00669 Rev E Advanced Settings ...

Chapter 4 Wireless 60 3425-00669 Rev E Path: Wireless > Wi-Fi Protected Setup Method #1 Use this method if your client device has a Wi-F

Wi-Fi Protected Setup 3425-00669 Rev E 61 Method #3 Use this method if your client device asks for the Router’s PIN number. 1 Enter the PIN nu

Chapter 4 Wireless 62 3425-00669 Rev E Advanced Settings Use this screen to set up the Gateway’s advanced wireless settings, which apply to a

Advanced Settings 3425-00669 Rev E 63 CTS Protection Mode—CTS (Clear-To-Send) Protection Mode’s default is Disabled. Select Auto if you want th

Chapter 4 Wireless 64 3425-00669 Rev E WMM Support—The Gateway supports Wi-Fi Multimedia (WMM) for Quality of Service (QoS). When WMM Support

3425-00669 Rev E 65 Introduction The WAG310G provides phone ports so you can use your residential gateway for your phone calls. This chapter conta

Chapter 5 Voice 66 3425-00669 Rev E About Voice There are two views available, User and Admin. The default view is User. To display the Admin

Info 3425-00669 Rev E 67 Info The Info screen displays Voice over Internet Protocol (VoIP) information about the Gateway. (The User and Admin V

Chapter 5 Voice 68 3425-00669 Rev E VoIP RTP Packets Sent—The number of RTP packets sent by the Gateway is displayed. RTP Bytes Sent—The num

Info 3425-00669 Rev E 69 Line 1/2 Status Lines 1 and 2 have the same status information available. Path: Voice > Info Hook State—The status

Contents 3425-00669 Rev E v Chapter 11 Status 123 Internet ...

Chapter 5 Voice 70 3425-00669 Rev E Next Registration—In The number of seconds until the next registration is displayed. Diff Resistive Fault

Info 3425-00669 Rev E 71 Call 1/2 Decode Latency—The number of milliseconds for decoder latency is displayed. Call 1/2 Jitter—The number of mil

Chapter 5 Voice 72 3425-00669 Rev E System The System screen displays system settings. (The User View only accesses the User Password setting

System 3425-00669 Rev E 73 Note: The User View only accesses the User Password setting. Complete the following steps to setup a password for us

Chapter 5 Voice 74 3425-00669 Rev E User1 or User2 The User1 and 2 screens display similar settings. The User1 screen displays settings for u

User1 or User2 3425-00669 Rev E 75 Path: Voice > User1 or User2

Chapter 5 Voice 76 3425-00669 Rev E Call Forward Settings Path: Voice > User1 or User2 Complete the following steps to configure your Cal

User1 or User2 3425-00669 Rev E 77 2 Enter the destination number in the Cfwd Sel1 Dest field. 3 Enter additional caller and destination numb

Chapter 5 Voice 78 3425-00669 Rev E 1 From the CW Setting drop-down menu, select yes or no to indicate if you want to use the Call Waiting f

User1 or User2 3425-00669 Rev E 79 Ring Settings Path: Voice > User1 or User2 Complete the following steps to configure your Ring Settings.