Cisco 7962G - Unified IP Phone VoIP User Manual download pdf

Q&A

Cisco Unified IP Phone 7962G and 7942G

General Questions

 What are the Cisco

Unified IP Phone 7962G and Cisco Unified IP Phone 7942G?

 The Cisco Unified IP Phone 7962G and 7942G models are part of a new suite of evolutionary

Cisco Unified IP Phone 7900 Series endpoints. They extend the features and functionality of

the existing Cisco Unified IP Phone 7961G and 7941G models while enhancing the end-user

experience with high-fidelity wideband audio and other features.

 Are the Cisco Unified IP Phone 7962G and 7942G models replacing existing phones in

the portfolio?

 No. These new phones are additions to the expansive Cisco IP endpoints portfolio.

 What are the main differences between the Cisco Unified IP Phone 7962G and 7942G

models and the Cisco Unified IP Phone 7961G and 7941G models? Which phone should

I order?

 Refer to Table 1 for the primary differences.

Table 1. Feature Comparison

Cisco Unified IP

Phone 7962G

Cisco Unified IP

Phone 7961G

Cisco Unified IP

Phone 7942G

Cisco Unified IP

Phone 7941G

Display Grayscale Grayscale Grayscale Grayscale

Wideband speaker Yes No Yes No

Wideband handset Default Accessory Default Accessory

Wideband headset* Supported Supported Supported Supported

iLBC Yes No Yes No

* Headset not offered by Cisco. Must be purchased separately. Wideband handset on Cisco Unified IP Phone

7961G and 7941G models is available as an accessory only, not shipped by default with phone.

 What phone firmware version is required?

 A new phone firmware version is required for the Cisco Unified IP Phone 7962G and 7942G

models. Skinny Client Control Protocol (SCCP) and Session Initiation Protocol (SIP) firmware

Version 8.3(2) will be posted to Cisco.com upon phone orderability.

 Is this truly brand-new firmware, or is the existing base code (for Cisco Unified IP

Phone 7961G, 7970G, etc.) used?

 The new firmware uses the base code for the existing Java-based phones. The application

software is common across the models, and in general, all features supported on the earlier

phones will continue to be supported on the Cisco Unified IP Phone 7962G and 7942G

models.

 What protocols are supported?

 Both SCCP and SIP (with Cisco call control) are supported.

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Cisco 7962G - Unified IP Phone VoIP User Manual

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