Cisco Explorer 8300 User's Guide download pdf (Page 40)

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GET MORE INFORMATION OR ASSISTANCE

This guide is designed to help you become familiar with the tasks you use most

often when controlling live programs or recordings, recording programs, playing

recordings, and displaying the PIP. It does not provide comprehensive information

about the DVR. For example, you won’t find instructions on how to install the DVR in

this guide.

If you haven’t found the answer to a question you have, you can make use of the

following resources.

ONLINE DOCUMENTATION OR THE EXPLORER ECLUB

If you have questions after looking through the “Find Answers to Frequently Asked

Questions” section of this guide, check the Scientific Atlanta Web site at

www.scientificatlanta.com. It contains online customer support on a number of

topics, including installation and setup. You’ll also find the latest information about

the DVR there, including updates to frequently asked questions.

For additional information about your DVR, Scientific Atlanta invites you to join the

Explorer eClub. This online club provides news and information about the DVR.

Access the Explorer eClub on the Internet at the following Web address:

www.scientificatlanta.com/explorerclub

To join and access the Explorer eClub, you need to enter the model number of your

DVR and your email address.

CUSTOMER SUPPORT

If you have questions after looking through the “Frequently Asked Questions”

section of this guide and the Explorer eClub, contact your service provider.

INFORMATION TO PROVIDE WHEN CALLING FOR ASSISTANCE

To best answer your question, your service provider may ask you for the following

information:

• Product name and number: To find the model name and number, look on the

front of the DVR. The model name (Explorer) and model number (for example,

8300) are printed there.

Write your model name and number here:

• Serial number: To find this number, look on the back of the DVR for a label that

is similar to the example shown below.

Sample Serial Number

FIND THE DVR SERIAL NUMBER

To find the serial number, look on the back of the DVR for a label that is similar to the

following example. The serial number begins with SA and is located in the lower left

corner of the bar code.

CAUTION:

Avoid damage to the product!

Your DVR contains a sophisticated hard disk drive that is designed to record

and stream digital video. You must not mishandle this DVR product. Handle this

product with the same level of care you would use when handling other

electronics containing a hard disk drive, such as computers.

Always wait at least 10 seconds after powering down the DVR for the hard

drive heads to spin down (stop) before moving or handling the DVR.

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Cisco Explorer 8300 User's Guide Page 40

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