Cisco WS-C3650-24TS-S Datasheet download pdf (Page 22)

Cisco Enhanced Limited Lifetime Hardware Warranty

The Cisco Catalyst 3650 Series Switches come with an E-LLW that includes NBD delivery of replacement

hardware where available and 90 days of 8x5 Cisco TAC support.

Your formal warranty statement, including the warranty applicable to Cisco software, appears in the Cisco

information packet that accompanies your Cisco product. We encourage you to review carefully the warranty

statement shipped with your specific product before use.

Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.

For further information on warranty terms, visit

http://www.cisco.com/go/warranty. Table 13 provides information

about the E-LLW.

Table 13. E-LLW Details

Cisco E-LLW

Device Covered Applies to Cisco Catalyst 3650 Series Switches.

Warranty Duration As long as the original customer owns the product.

EoL Policy In the event of discontinuance of product manufacture, Cisco warranty support is limited to 5 years from the

announcement of discontinuance.

Hardware Replacement Cisco or its service center will use commercially reasonable efforts to ship a replacement for NBD delivery, where

available. Otherwise, a replacement will be shipped within 10 working days after receipt of the RMA request. Actual

delivery times might vary depending on customer location.

Effective Date Hardware warranty commences from the date of shipment to customer (and in case of resale by a Cisco reseller, not

more than 90 days after original shipment by Cisco).

TAC Support Cisco will provide during business hours, 8 hours per day, 5 days per week basic configuration, diagnosis, and

troubleshooting of device-level problems for up to a 90-day period from the date of shipment of the originally

purchased Cisco Catalyst 3650 product. This support does not include solution or network-level support beyond the

specific device under consideration.

Cisco.com Access Warranty allows guest access only to Cisco.com.

Licensing for Cisco Catalyst 3650 Series Switches

The three feature sets available with all Cisco Catalyst 3650 Series Switches are:

●

LAN Base: Enterprise access layer 2 switching features

●

IP Base: Enterprise access layer 3 switching features

●

IP Services: Advanced enterprise layer 3 switching (IPv4 and IPv6) features

The LAN Base feature set offers enhanced intelligent services that include comprehensive Layer 2 features, with

up to 255 VLANs. The IP Base feature set provides entry-level enterprise services in addition to all LAN Base

features, with 1K VLANs. IP Base also includes the support for wireless controller functionality (mobility agent and

mobility controller role; additional access point license required for mobility controller role), routed access, smart

operations, FNF, and so on. The IP Services feature set provides full enterprise services that include advanced

Layer 3 features such as EIGRP, OSPF, BGP, PIM, and IPv6 routing such as OSPFv3 and EIGRPv6. All software

feature sets support advanced security and MQC-based QoS.

The Cisco Catalyst 3650 Series Switches with LAN Base feature set can only stack with other Cisco Catalyst 3650

Series LAN Base switches. The same applies to IP Base and IP Services as well. A mixed stack of LAN Base

switch with IP Base or IP Services feature set is not supported.

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