Cisco 2600XM Series Installation Guide download pdf (Page 16)

following is an example of the command output:

Router#test memory

Test NVRAM card [y/n] ? y

Failed

The solution is to issue the write erase command and reload the router. If the issue persists, the hardware will

need to be replaced.

When hardware replacement is indicated after troubleshooting, use one of the following options:

If you have a hardware support contract directly with Cisco for this part, use the Service Order Submit

Tool (

registered customers only

) to request a replacement part directly.

•

For warranty service, contact the Cisco Technical Assistance Center (TAC) online by using the TAC

Service Request Tool (

registered customers only

) .

•

If your product is not covered by contract or warranty, contact your Cisco partner or reseller to

request a replacement part for the hardware component that is causing the issue.

•

Information to Collect if You Open a TAC Service Request

If you have identified a component that needs to be replaced,

contact your Cisco partner or reseller to request a replacement

for the hardware component that is causing the issue. If you

have a support contract directly with Cisco, use the TAC Service

Request Tool (

registered customers only

) to open a TAC Service

Request for a hardware replacement. Make sure you attach the

following information:

Console captures showing the error messages•

Console captures showing the troubleshooting steps

taken and the boot sequence during each step

•

The hardware component that failed and the serial

number for the chassis

•

Troubleshooting logs•

Output from the show technical−support command•

Related Information

Understanding Software−forced Crashes•

Troubleshooting Hardware and Booting Problems•

Cisco 3600 Series Routers Documentation•

Cisco 3600 Series Router Product Support Pages•

Cisco 2600 Series Routers Documentation•

Technical Support − Cisco Systems•

Cisco − Hardware Troubleshooting for the Cisco 2600 Series Router

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Cisco 2600XM Series Installation Guide Page 16

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