Cisco ADSL Modem Router User's Guide download pdf (Page 23)

Section 9. Troubleshooting

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PROBLEM

SUGGESTED SOLUTION

will not be able to use your digital phones.

5. If internet connectivity is not available, please switch OFF and

ON the router. This may restore the internet connection.

6. If the problem persists please contact 13 2000 and say “Digital

Office Technology” when prompted

Phone has a dial tone, but faint

display

If your phone’s display is very faint, try increasing the contrast.

To increase the phone display’s contrast:

1. Press the phone’s SETUP button (see the image above).

2. Press the down arrow button on the navigation key to

highlight the Contrast option (option 17).

3. Press the physical button below the word Select on the

display.

4. Press the right arrow on the navigation key to increase the

contrast.

If increasing the contrast doesn’t fix the problem, phone us on

13 2000 and say “Digital Office Technology” when prompted.

Phone has a dial tone, but no ring

If your phone seems to be working, but you can’t hear it ringing, try

changing the ring volume or ring type.

To change the ring volume, press the up arrow on the Volume key on

the front of the phone. (See the image above.)

To change the ring type:

1. Press the Setup key on the phone (see the image above).

2. Press the down arrow button on the navigation key to

highlight the Ring Tone option (option 4).

3. Press the physical button below the word Select on the

display.

4. Press the physical button under the word Change on the

display.

5. Press the physical down arrow button again to see different

ring types.

6. When you see the ring type you want, press the physical

button under the word Select. The ring type will change.

If changing the ring volume or type doesn’t make the phone ring

properly, phone us on 13 2000 and say “Digital Office Technology”

when prompted

User can’t make certain calls (e.g.

to a mobile, international calls,

interstate calls)

Contact your Account holder or Administrator to review the types of

outgoing calls that can be made from the phone. Your administrator

can change the restrictions by to logging into CommPilot as an

Administrator and reviewing the Outgoing Call settings.

I can hear “beeps” and the

message light is flashing in the

middle of a phone call

This indicates that there is an incoming call waiting to be answered.

This feature is called Call Waiting.

•To answer the call press the answer soft key on the phone

•To ignore the call press the ignore soft key on the phone

•To switch off the Call Waiting feature enter *43 on the keypad.

•To activate Call Waiting enter #43 on the keypad.

Calls divert to MessageBank® too

quickly

Increase the number of rings configured for Call Forward No Answer

and Third Party Voicemail Support by logging into CommPilot.

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