Cisco ADSL Modem Router User's Guide download pdf (Page 25)

Section 9. Troubleshooting

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PROBLEM

SUGGESTED SOLUTION

Broadband Backup is not working

Follow the steps below, checking for Internet access after each step.

Once you have access, you don’t need to do any more steps.

1. If the router has been moved since the original setup, move it

back. It may be getting a weak signal in the new location. If signal

strength is the problem, you may be able to solve it using a special

antenna that fits into the Broadband Backup device. Phone us on 13

2000 and say “Digital Office Technology” when prompted.

2. Check that the Broadband Backup device is plugged in securely

to the router.

3. Check that the router is plugged in, turned on, and getting

power (the “POWER/SYS” light is on).

4. Unplug the Broadband Backup device from the router, then

plug it back in and wait for it to restart.

5. Turn the router off and then back on again and wait for it to

restart.

If you’ve tried the tips above, but still have no Internet access, phone

us on 13 2000 and say “Digital Office Technology” when prompted.

Signal strength is weak

Try one or both of the following options:

•Move other electronic equipment away from the router. This

especially includes halogen lamps, as well as cordless phone bases

and other devices receiving or sending radio waves.

•While the Broadband Backup modem is connected to the router,

move the router away from any thick walls and towards a window

with a clear view of the sky.

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Cisco ADSL Modem Router User's Guide Page 25