Cisco 7961 User's Guide download pdf (Page 28)

20 OL-11526-01

Using Mute

With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute

in conjunction with the handset, speakerphone, or a headset.

Switching Between Multiple Calls

You can switch between multiple calls on one or more lines. If the call that you want to switch to is

not automatically highlighted, use the Navigation button to scroll to it.

Viewing Multiple Calls

Understanding how multiple calls are displayed on your phone can help you organize your

call-handling efforts.

In standard viewing mode, your phone displays calls as follows for the highlighted line:

• Calls with the highest precedence and longest duration display at the top of the list.

• Calls of a similar type are grouped together. For example, calls that you have interacted with are

grouped near the top, and calls on hold are grouped last.

If you want to... Then...

Toggle Mute on Press .

Toggle Mute off Press .

If you want to... Then...

Switch between

connected calls on one

line

1. Make sure the call that you want to switch to is highlighted.

2. Press Resume.

Any active call is placed on hold and the selected call is resumed.

Switch between

connected calls on

different lines

Press for the line that you are switching to.

If a single call is holding on the line, the call automatically resumes. If

multiple calls are holding, highlight the appropriate call and press Resume.

Switch from a

connected call to

answer a ringing call

Press Answer, or if the call is ringing on a different line press (flashing).

Any active call is placed on hold and the selected call is resumed.

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Cisco 7961 User's Guide Page 28