Cisco 7970G - IP Phone VoIP User's Guide

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2 OL-15895-01 Finding Additional InformationYou can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL:htt

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 3 Depending on the quality of these devices and their proximity to oth

4 OL-15895-01 Connecting Your PhoneYour system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 5 Removing the Hookswitch Clip (Required)Before you use your phone, re

6 OL-15895-01 Registering with TAPSAfter your phone is connected to the network, your system administrator might ask you to auto-register your phone u

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 7 An Overview of Your PhoneYour 7970 Series Cisco Unified IP Phone is

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Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 9 Item Description For more information, see...1Programmable buttonsDe

10 OL-15895-01 Understanding Lines and CallsTo avoid confusion about lines and calls, refer to these descriptions: • Lines—Each corresponds to a dire

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 11 Understanding Line and Call IconsYour phone displays icons to help

12 OL-15895-01 Understanding Touchscreen FeaturesThis is what your main touchscreen might look like with active calls and several feature menus open.1

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 13 Choosing Touchscreen ItemsThere are three ways to choose items on y

14 OL-15895-01 Understanding Feature Buttons and MenusPress a feature button to open or close a feature menu.Accessing the Help System on Your PhoneYo

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 15 Understanding Feature AvailabilityDepending on your phone system co

16 OL-15895-01 Understanding SIP vs. SCCP Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol)

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 17 Basic Call HandlingYou can perform basic call-handling tasks using

18 OL-15895-01 • If you make a mistake while dialing, press << to erase digits. • If parties on a call hear a beep tone, the call might be mo

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 19 Make a priority (precedence) call (SCCP phones only)Enter the MLPP

20 OL-15895-01 Answering a CallYou can answer a call by lifting the handset, or you can use other options if they are available on your phone.Place a

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 21 TipIf parties on a call hear a beep tone, the call might be monitor

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22 OL-15895-01 Using Hold and ResumeYou can hold and resume calls. When you put a call on hold, the Hold icon appears next to the caller ID and the

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 23 • If you receive an alert for an incoming call and a reverting ca

24 OL-15895-01 Switching an In-Progress Call to Another PhoneYou can switch in-progress calls between the desktop phone and your mobile phone or other

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 25 Transferring CallsTransfer redirects a connected call. The target i

26 OL-15895-01 Sending a Call to a Voice Message SystemYou can use iDivert to send an active, ringing, or on-hold call to your voice message system. D

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 27 You can access Call Forward All on your phone or from your User Opt

28 OL-15895-01 Using Do Not DisturbYou can use the Do Not Disturb (DND) feature to turn off only the ringer on your phone or to turn off all audible a

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 29 • Conference—Allows you to create a standard (ad hoc) conference

30 OL-15895-01 Using JoinJoin allows you to combine two or more existing calls to create a conference in which you are a participant.Tips • If you fr

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 31 Using cBargeYou can create a conference by using cBarge to add your

GPickUp Answer a call that is ringing in another group or on another lineiDivert Send or redirect a call to a voice message systemJoin Join together e

32 OL-15895-01 Viewing or Removing Conference ParticipantsDuring a standard (ad hoc) conference, you can view a list of participants and remove partic

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 33 • You cannot place an intercom call on hold.Note If you log into

34 OL-15895-01 Advanced Call HandlingAdvanced call-handling tasks involve special features that your system administrator might configure for your pho

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 35 Picking Up a Redirected Call on Your PhoneCall PickUp allows you to

36 OL-15895-01 • Depending on how your phone is configured, you might receive an audio and/or visual alert about a call to your pickup group. • If

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 37 • Your system administrator can assign Directed Call Park buttons

38 OL-15895-01 Sharing Call Information and BargingPhones that share a line each display information about calls that are placed and received on the s

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 39 Using Barge FeaturesThe table below describes how to use barge feat

40 OL-15895-01 Tips • If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual. • The

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 41 Tips • Your phone might play an audible indicator to alert you whe

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 iii ContentsGetting Started 1Using this Guide 1Finding Additional

42 OL-15895-01 Note There are interactions, restrictions, and limitations that affect how security features work on your phone. For more information,

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 43 • Preemption is the process of ending an existing, lower priority

44 OL-15895-01 Using Cisco Extension MobilityCisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. O

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 45 Tips • When calling Mobile Voice Access, you must enter the number

46 OL-15895-01 –The number is not accurately matched in the Cisco Unified Communications Manager database; for example, if your number is 510-666-99

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 47 Using a Handset, Headset, and SpeakerphoneYou can use your phone wi

48 OL-15895-01 Using Wideband with your HeadsetIf you use a headset that supports wideband, you might experience improved audio sensitivity if you ena

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 49 Using AutoAnswer with a Headset or SpeakerphoneWhen AutoAnswer is e

50 OL-15895-01 Changing Phone SettingsYou can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 51 Customizing the TouchscreenYou can adjust the characteristics of th

iv OL-15895-01 Using Mute 23Switching Between Multiple Calls 23Switching an In-Progress Call to Another Phone 24Viewing Multiple Calls 24Trans

52 OL-15895-01 Using Call Logs and DirectoriesThis section describes how you can use call logs and directories. To access both features, use the Direc

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 53 Tips • (SCCP and SIP phones) Your phone might be set up for intern

54 OL-15895-01 –The first logged entry is the name/number of the last completed call of a multiparty call received on your phone. –The second logge

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 55 TipUse the numbers on your keypad to enter characters on your phone

56 OL-15895-01 Dial from PAB entry 1. Search for a listing.2. Highlight the listing and press Select.3. Press Dial. (You may need to press the more so

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 57 Tips • Your system administrator can provide you the user ID and P

58 OL-15895-01 Accessing Voice MessagesTo access voice messages, press the Messages button .Note Your company determines the voice message service th

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 59 Using the User Options Web PagesYour Cisco Unified IP Phone is a ne

60 OL-15895-01 Configuring Features and Services on the WebThe topics in this section describe how to configure features and services from your User O

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 61 Delete a PAB entry 1. Search for a PAB entry.2. Select one or more

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 v Managing Business Calls Using a Single Phone Number 44Using a Hand

62 OL-15895-01 Configuring Fast Dials on the WebThis section describes how to assign Fast Dials from your User Options web pages.If you want to... The

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 63 Tips • You can create up to 500 Fast Dial and PAB entries. • You

64 OL-15895-01 Note For help using speed-dial features, see Speed Dialing, page 34.If you want to... Then do this after you log in...Set up speed-dial

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 65 Setting Up Phone Services on the WebPhone services can include spec

66 OL-15895-01 Add a service to an available programmable phone button 1. Choose User Options > Device.2. Choose a phone from the Name drop-down me

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 67 Controlling User Settings on the WebUser settings include your pass

68 OL-15895-01 If you want to... Then do this after you log in...Set up call forwarding per line1. Choose User Options > Device.2. Choose a phone f

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 69 Change the audible voice message indicator setting per line1. Choos

70 OL-15895-01 Setting Up Phones and Access Lists for Mobile ConnectWhen using Cisco Mobile Connect, you must add your mobile and other phones that yo

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 71 Add a new remote destination1. Choose User Options > Mobility Se

vi OL-15895-01 Understanding Additional Configuration Options 74Troubleshooting Your Phone 76General Troubleshooting 76Viewing Phone Administrat

72 OL-15895-01 Using Cisco WebDialerCisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 73 Log out of WebDialer Click the logout icon in the Make Call or Hang

74 OL-15895-01 Understanding Additional Configuration OptionsYour system administrator can configure your phone to use specific softkey and button tem

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 75 Share phones or office space with coworkersConsider using: • Call

76 OL-15895-01 Troubleshooting Your PhoneThis section provides troubleshooting information for your Cisco Unified IP Phone.General TroubleshootingThis

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 77 Viewing Phone Administration DataYour system administrator might as

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Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 79 Cisco One-Year Limited Hardware Warranty TermsThere are special ter

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Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 81 IndexAAbbreviated Dialing 34, 63access listscreating 70setting up 7

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 1 Getting StartedUsing this GuideThis guide provides you with an overv

82 OL-15895-01 maximum per line 10multiple parties on 28multiple, switching between 23muting 23parking 36placing 17, 18prevent barging of 39prioritizi

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 83 Extension Mobility 44FFAC 19, 76Fast Dialsconfiguring from web page

84 OL-15895-01 Llanguage (locale) settings 67line buttons 9linesand call forwarding 26, 67and call states 11and using BLF 40buttons for 9description o

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 85 PPABusing from web page 60using on phone 55password, changing 67Per

86 OL-15895-01 softkey buttonsdescription of 10labels for 12speakerphoneanswering calls with 20button for 10hanging up with 21placing calls with 17usi

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 87 WebDialer 72whisper 11widebandheadset 48

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