Cisco Explorer 4642HD User's Guide download pdf (Page 16)

Sound Problems

SYMPTOM:

You can see a picture on your television, but there is no sound on any of the channels.

POTENTIAL SOLUTIONS:

1. Ensure that all applicable home entertainment equipment (e.g., TV, VCR, DVD, Home Theatre receiver, etc.) is

powered on.

2. Ensure that the MUTE option is not selected on any of your home entertainment equipment.

3. Ensure that the volume is turned up on all of your equipment.

4. There may be a problem with how your audio cables are connected to your equipment. Ensure that the cables are

connected properly and securely. (Visit rogers.com/hookups for more information.)

5. Ensure that your television and/or VCR are tuned to the correct input and output channels (e.g., HDMI, Video 1, etc.).

SYMPTOM:

Your remote does not control your NextBox

™

(On/Off, Volume, Channels, etc.).

POTENTIAL SOLUTIONS:

1. Verify that the remote is set to Cable Mode by pressing the button at the top of the remote.

2. Ensure that there is no obstruction blocking the infra-red sensor of the remote from communicating with the NextBox.

™

3. Ensure that the lights at the top of the remote blink when a button is pressed. If not, replace the batteries (2 AA).

4. If your remote can control all functions on your NextBox

™

except the volume, ensure that the volume control is not

set to the ﬁxed option in the Settings menu. To check your Audio settings, press , select Audio and press , and

ensure the volume control option in the prompt is set to Variable.

5. If you are still having problems, try changing channels by pressing the up or down buttons on the front of your

NextBox.

™

If this works, attempt to use the remote control again.

If this did not ﬁx your problem, please visit rogers.com and click on the Support Tab to chat live with a Rogers

representative, or contact us at 1 866 368-8335.

Remote Control Problems

Troubleshooting

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Cisco Explorer 4642HD User's Guide Page 16