Cisco Explorer 4642HD User's Guide download pdf (Page 19)

Frequently Asked Questions

Questions About My Service

Remote Control

What should I do if I have problems with my TV service?

Try rebooting your NextBox

™

by pressing , select Troubleshooting and select Reboot Set Top Box and press .

Wait 5 minutes until the NextBox

™

has rebooted. If this did not ﬁx your problem, please visit rogers.com and click

on the Support Tab to chat live with a Rogers representative, or contact us at 1 866 368-8335.

What happens if I move?

Don’t worry – if you move to another Rogers area in which cable service is available, we’ll move and install all your cable

services for free. To ensure the changes are made in time, let us know 30 days in advance of your move. For more

information, visit rogers.com/moving.

What if I have more questions about Digital TV?

To get the most from your Rogers services, just access the rogers.com/NextBoxFAQs

How can I pay my bill?

You have several options. You can pay:

•online at rogers.com/myrogers

•with pre-authorized bank or credit card payments

•at most banks

•at most Rogers Plus locations

•by cheque; mail to: Rogers Payment Centre

P.O. Box 4100, Don Mills, ON M3C 3P9

How do I order additional Rogers services?

There are several ways to order additional services and to get more information: Just access the My Rogers Getting

Started Centre at rogers.com/mystartup.

How do I set up my Rogers remote control so that it can control my TV, VCR and/or DVD?

To set up your Rogers remote control please refer to page 8 in the printed Multi Product User Guide booklet.

My remote control is not working/not controlling my NextBox

™

or other home entertainment devices.

How can I ﬁx it?

Make sure that you’ve programmed your remote to control your device. To learn how, please see page 9 in the printed

Multi Product User Guide booklet. If you have programmed your remote to control these other devices, make sure that

you’ve pressed the correct mode button (e.g., CBL, TV, VCR, etc.) at the top of your NextBox

™

remote control.

Can I connect a VCR, DVD and/or a Home Theatre receiver to my NextBox

™

Yes. Get more information by visiting rogers.com/hookups.

Can I install my own extra outlet?

No. Rogers is responsible for installing all outlets. Up to 4 cable outlets are included with your initial installation charge.

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Cisco Explorer 4642HD User's Guide Page 19

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