Cisco 7300-6T3 User Manual download pdf (Page 10)

Clear Channel 6-Port T3 (DS3) Line Card Installation and Configuration

OL-3449-02

Preface

Obtaining Technical Assistance

Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) website, as a

starting point for all technical assistance. Customers and partners can obtain online documentation,

troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered

users have complete access to the technical support resources on the Cisco TAC website, including TAC

tools and utilities.

Cisco.com

Cisco.com offers a suite of interactive, networked services that let you access Cisco information,

networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com provides a broad range of features and services to help you with these tasks:

• Streamline business processes and improve productivity

• Resolve technical issues with online support

• Download and test software packages

• Order Cisco learning materials and merchandise

• Register for online skill assessment, training, and certification programs

To obtain customized information and service, you can self-register on Cisco.com at this URL:

http://tools.cisco.com/RPF/register/register.do

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product,

technology, or solution. Two types of support are available: the Cisco TAC website and the Cisco TAC

Escalation Center. The type of support that you choose depends on the priority of the problem and the

conditions stated in service contracts, when applicable.

We categorize Cisco TAC inquiries according to urgency:

• Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities,

product installation, or basic product configuration. There is little or no impact to your business

operations.

• Priority level 3 (P3)—Operational performance of the network is impaired, but most business

operations remain functional. You and Cisco are willing to commit resources during normal

business hours to restore service to satisfactory levels.

• Priority level 2 (P2)—Operation of an existing network is severely degraded, or significant aspects

of your business operations are negatively impacted by inadequate performance of Cisco products.

You and Cisco will commit full-time resources during normal business hours to resolve the

situation.

• Priority level 1 (P1)—An existing network is “down,” or there is a critical impact to your business

operations. You and Cisco will commit all necessary resources around the clock to resolve the

situation.

1 ... 9 10 11 ... 54

No comments

Cisco 7300-6T3 User Manual Page 10