Cisco 3G MicroCell User Manual download pdf (Page 9)

AT&T 3G MicroCell™ User Manual | Troubleshooting

16 17

Help After Activating Your 3G MicroCell (cont.)

Alternate Connection

STEP 1. Disconnect the existing Ethernet cable between your modem and

router from your modem.

STEP 2. Connect the existing Ethernet cable to the “Computer” port on your

MicroCell (the other end should still be connected to your router).

STEP 3. Connect the yellow Ethernet cable to the “Ethernet” port on your

MicroCell and the Ethernet port on your modem.

STEP 4. Wait up to 90 minutes for your 3G light to turn solid green.

Alternate Connection

(MicroCell is placed between your Router and Modem)

I am not satisfied with the voice quality on my MicroCell

My MicroCell was active, but now the 3G light is flashing green

My cell phone does not display “AT&T MicroCell” or “AT&T M-Cell”

• Run a speed test at att.com/speedtest to ensure your broadband connection

meets minimum requirements of 1.5 Mbps download and 256 Kbps upload

speeds. If necessary, upgrade to a higher broadband speed.

• If your broadband meets minimum requirements and if you previously used

the “I have a network” connection on page 9, then change to the Alternate

Connection on page 17.

• Restart your MicroCell. Unplug the power adapter from the wall outlet, wait 10

seconds, then plug it back in. It may take an additional 30 minutes for the 3G light

to turn solid green; OR

• If your GPS light is also flashing and you’ve moved your MicroCell from its original

position where it obtained a solid GPS light, then move it back to the original

position.

• Restart your 3G cell phone. Turn your cell phone off and then turn it back on.

Or in your cell phone settings, access “Airplane Mode” and turn it on then off, or

“Mobile Network Connection” and turn it off then on.

• I

f restarting your 3G cell phone does not resolve the issue, then restart your MicroCell.

Unplug the power adapter from the wall outlet, wait 10 seconds, then plug it back in.

It may take an additional 30 minutes for the 3G light to turn solid green.

This Alternate Connection should be used if:

» You are unable to activate your MicroCell using the “I have a network” connection

on page 9.

» You are experiencing voice quality issues and are a heavy Internet bandwidth user.

NOTE: This connection can only be used if you have both a modem and router.

STEP 1

STEP 2

STEP 3

Modem

Router

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

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Cisco 3G MicroCell User Manual Page 9

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