Cisco MGC Node Manager Installation Guide download pdf (Page 40)

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Cisco Media Gateway Controller Node Manager Installation Guide

OL-18332-01

Chapter 2 Installing Cisco MNM

Troubleshooting Common Installation Problems

You get the message,

“Cannot connect to

session” when you try to

start a Cisco MNM

session.

Make sure that Cisco EMF is running.

• If Cisco EMF is not running, start it, and then retry starting Cisco MGC

Node Manager.

• If Cisco EMF is running, check to see if the IP address or host name of

the Cisco MNM server has changed since Cisco MNM was installed. If

it has, follow the steps described for the next problem.

License challenges Verify the following:

• The license file has a .lic extension.

• The license file is present in the <CEMF_ROOT>/config/licenses

directory.

• The license has not expired. If it has, get a new license at

https://tools.cisco.com/SWIFT/Licensing/PrivateRegistrationServlet.

For detailed instructions, see “Task 6: Obtain a Cisco EMF License”.

• The license is a multi-user license.

• The license file was not issued for a different machine. The license is

machine-specific; you cannot move a license file from one machine to

another but must get a new license for your current machine.

Uninstallation problem Make sure you are uninstalling in the correct sequence. Before uninstalling

Cisco

EMF, you must uninstall Cisco MNM. Before uninstalling Cisco

MNM, make sure that Cisco

EMF is running.

Password problems Reset the password.

You get the message,

“System IP address

does not match database

address” when you try

to start Cisco EMF.

This can be caused by a change in the IP address or host name of the

Cisco MNM server after Cisco MNM was installed. Use the following steps

to correct the problem:

1. Stop Cisco EMF:

<CEMF_ROOT>/bin/cemf stop

2. If needed, update the IP address in Cisco EMF:

<CEMF_ROOT>/bin/cemf updateIP -m

When prompted, enter the new IP address.

3. If needed, update the host name in Cisco EMF:

<CEMF_ROOT>/bin/cemf updateName -m

When prompted, enter the new host name.

4. Restart Cisco EMF:

<CEMF_ROOT>/bin/cemf start

Note If the Management server address or name has changed in a

distributed configuration, make the necessary changes on both the

Management server and the Presentation server. If the Presentation

server address or name has changed, make the changes on the

Presentation server only.

Table 2-5 Troubleshooting Installation Problems (continued)

Problem Suggested Steps

1 2 ... 35 36 37 38 39 40 41 42 43 44 45 46

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