Cisco 7940 - IP Phone VoIP User's Guide download pdf (Page 56)

Chapter 3 Placing a Call and Other Basic Phone Tasks

Making Telephone Calls

3-6

Cisco IP Phone 7960 and 7940 Series User Guide

78-10182-08

Putting a Call on Hold

When you put a call on hold, the call remains active even though you and the other

party cannot hear one another. You can answer other calls while a call is on hold.

Note Engaging the Hold feature generates music or a beeping tone. For this reason,

avoid putting a conference call on hold.

Table 3-4 lists ways to use the Hold feature:

Related Topics

• Placing a Call, page 3-2

• Answering a Call, page 3-4

• Ending a Call, page 3-4

• Muting a Call, page 3-5

• Transferring a Call to Another Extension, page 3-7

Ta b l e 3-4 Putting a Call on Hold

If you... Then...

want to put a call on hold Press the Hold softkey.

want to resume a call on hold Press the Resume softkey.

have multiple calls on hold Use the Navigation button to select the desired call before you press

Resume.

have multiple calls on multiple

lines on hold

Press the line button for the line to which you want to switch and

use the Navigation button to select the desired call. Press Resume.

If you cannot use the Navigation button because only one line

displays on your phone’s LCD screen, press the line button next to

the call that you want to resume.

If your phone opens a new line when you press the line button, press

the EndCall softkey to return to the desired call.

Tip If you are using multiple lines, to see the phone number for

a call you have on hold, press the ? button followed by the

line button of the call on hold.

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Cisco 7940 - IP Phone VoIP User's Guide Page 56