Cisco 7940 - IP Phone VoIP User's Guide

Cisco IP Phone 7960 and 7940Series User GuideCorporate HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAhttp://www.cisco

ContentsxCisco IP Phone 7960 and 7940 Series User Guide 78-10182-08

Chapter 5 Managing Your ContactsUsing Fast Dials5-20Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Dialing a Personal Fast Dials Entr

CHAPTER 6-1Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-086Using the Cisco IP Phone 7914 Expansion ModuleThe Cisco IP Phone 7914 Expansion

Chapter 6 Using the Cisco IP Phone 7914 Expansion ModuleUnderstanding Expansion Module Features6-2Cisco IP Phone 7960 and 7940 Series User Guide

6-3Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Chapter 6 Using the Cisco IP Phone 7914 Expansion ModuleHow to Get More Information

Chapter 6 Using the Cisco IP Phone 7914 Expansion ModuleHow to Get More Information6-4Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08

A-1Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08APPENDIXAFAQThis Frequently Asked Questions section contains the following information:

Appendix A FAQHow do I access voice mail?A-2Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08How do I access voice mail?You can access

A-3Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Appendix A FAQI don’t see a Hold button—how do I put someone on hold?I don’t see a

Appendix A FAQHow do I forward calls?A-4Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Related Topics • Logging Into Your Extension

A-5Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Appendix A FAQI’ve used up all my speed dial lines, can I add more?I’ve used up all

xiCisco IP Phone 7960 and 7940 Series User Guide 78-10182-08PrefaceThis preface covers these topics: • About this Guide, page xi • Related Documen

Appendix A FAQCan I use call forwarding to send my calls directly to voice mail, without ringing my desk top phone?A-6Cisco IP Phone 7960 and 79

B-1Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08APPENDIXBSafety NoticesRead the following safety notices before installing or using your

Appendix B Safety NoticesB-2Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08WarningTo avoid electric shock, do not connect safety extr

C-1Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08APPENDIXCTroubleshooting Your PhoneThis appendix contains procedures and troubleshooting

Appendix C Troubleshooting Your PhoneAccessing Status DataC-2Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Step 3 Press the Select s

C-3Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Appendix C Troubleshooting Your PhoneTroubleshooting Cisco CallManager Extension Mo

Appendix C Troubleshooting Your PhoneUsing the Quality Reporting ToolC-4Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Related Topics

C-5Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Appendix C Troubleshooting Your PhoneUsing the Quality Reporting ToolDepending on h

Appendix C Troubleshooting Your PhoneUsing the Quality Reporting ToolC-6Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08

IN-1Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08INDEXSymbols? buttonabout 1-10identifying 1-8Aabout this book xiaddress book sync

PrefaceRelated DocumentationxiiCisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Related DocumentationFor more information, refer to these do

IndexIN-2Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Ddial pad, identifying 1-9directoriesbutton, about 1-10button, identifying 1

IN-3Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Indexholdputting calls on 3-6resuming held calls 3-6Iinstalling your phone 1-2int

IndexIN-4Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Rreceived calls, viewing 3-21redial 3-8redialing 3-3related documentation

IN-5Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Indexlogging in 1-16Vvoice mailusing 3-21volumeadjusting ringer volume 2-2adjusti

IndexIN-6Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08

xiiiCisco IP Phone 7960 and 7940 Series User Guide 78-10182-08PrefaceObtaining DocumentationObtaining DocumentationThese sections explain how to obta

PrefaceObtaining Technical AssistancexivCisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Documentation FeedbackYou can submit comments elect

xvCisco IP Phone 7960 and 7940 Series User Guide 78-10182-08PrefaceObtaining Technical Assistance • Order Cisco learning materials and merchandise

PrefaceObtaining Technical AssistancexviCisco IP Phone 7960 and 7940 Series User Guide 78-10182-08All customers, partners, and resellers who have a v

xviiCisco IP Phone 7960 and 7940 Series User Guide 78-10182-08PrefaceDocument ConventionsDocument ConventionsThis document uses the following convent

PrefaceDocument ConventionsxviiiCisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Caution Means reader be careful. In this situation, you mig

xixCisco IP Phone 7960 and 7940 Series User Guide 78-10182-08PrefaceDocument ConventionsAttentionCe symbole d'avertissement indique un danger. V

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOM

PrefaceDocument ConventionsxxCisco IP Phone 7960 and 7940 Series User Guide 78-10182-08AvisoEste símbolo de aviso indica perigo. Encontra-se numa sit

CHAPTER 1-1Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-081Introducing Your Cisco IP PhoneA Cisco IP Phone is a full-feature telephone that

Chapter 1 Introducing Your Cisco IP PhoneConnecting Your Cisco IP Phone1-2Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Connecting Y

1-3Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Chapter 1 Introducing Your Cisco IP PhoneConnecting Your Cisco IP PhoneStep 3 If yo

Chapter 1 Introducing Your Cisco IP PhoneConnecting Your Cisco IP Phone1-4Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Ta b l e 1-

1-5Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Chapter 1 Introducing Your Cisco IP PhoneAuto-Registering Your Phone Using TAPSRela

Chapter 1 Introducing Your Cisco IP PhoneA Road Map to Your Cisco IP Phone1-6Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Step 5 To

1-7Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Chapter 1 Introducing Your Cisco IP PhoneA Road Map to Your Cisco IP PhoneFigure 1-

Chapter 1 Introducing Your Cisco IP PhoneA Road Map to Your Cisco IP Phone1-8Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-081Handset

1-9Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Chapter 1 Introducing Your Cisco IP PhoneA Road Map to Your Cisco IP PhoneRelated T

All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a

Chapter 1 Introducing Your Cisco IP PhoneUsing the Feature Buttons1-10Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Using the Featur

1-11Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Chapter 1 Introducing Your Cisco IP PhoneNavigating on Your Phone • Personalizing

Chapter 1 Introducing Your Cisco IP PhoneUsing the Handset, Headset, and Speakerphone1-12Cisco IP Phone 7960 and 7940 Series User Guide 78-10182

1-13Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Chapter 1 Introducing Your Cisco IP PhoneUsing the Handset, Headset, and Speakerph

Chapter 1 Introducing Your Cisco IP PhoneUsing the Handset, Headset, and Speakerphone1-14Cisco IP Phone 7960 and 7940 Series User Guide 78-10182

1-15Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Chapter 1 Introducing Your Cisco IP PhoneCustomizing Your Phone From the User Opti

Chapter 1 Introducing Your Cisco IP PhoneCustomizing Your Phone From the User Options Web Pages1-16Cisco IP Phone 7960 and 7940 Series User Guid

1-17Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Chapter 1 Introducing Your Cisco IP PhoneCustomizing Your Phone From the User Opti

Chapter 1 Introducing Your Cisco IP PhoneCustomizing Your Phone From the User Options Web Pages1-18Cisco IP Phone 7960 and 7940 Series User Guid

1-19Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Chapter 1 Introducing Your Cisco IP PhoneCustomizing Your Phone From the User Opti

Chapter 1 Introducing Your Cisco IP PhoneCustomizing Your Phone From the User Options Web Pages1-20Cisco IP Phone 7960 and 7940 Series User Guid

1-21Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Chapter 1 Introducing Your Cisco IP PhoneCustomizing Your Phone From the User Opti

Chapter 1 Introducing Your Cisco IP PhoneCustomizing Your Phone From the User Options Web Pages1-22Cisco IP Phone 7960 and 7940 Series User Guid

CHAPTER 2-1Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-082Customizing Phone SettingsThese procedures help you personalize settings for you

Chapter 2 Customizing Phone SettingsAdjusting the Ringer Volume2-2Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Note If you press th

2-3Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Chapter 2 Customizing Phone SettingsPersonalizing the Ringer SoundPersonalizing the

Chapter 2 Customizing Phone SettingsAdjusting the Message Waiting Indicator Light2-4Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Ad

2-5Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Chapter 2 Customizing Phone SettingsChanging the LCD Screen ContrastChanging the LC

Chapter 2 Customizing Phone SettingsChanging the Language for the Phone LCD Screen2-6Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08C

2-7Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Chapter 2 Customizing Phone SettingsChanging the Language for the Phone LCD ScreenR

vCisco IP Phone 7960 and 7940 Series User Guide 78-10182-08CONTENTSPreface xiAbout this Guide xiRelated Documentation xiiObtaining Documentatio

Chapter 2 Customizing Phone SettingsChanging the Language for the Phone LCD Screen2-8Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08

CHAPTER 3-1Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-083Placing a Call and Other Basic Phone TasksBasic phone tasks include placing, rec

Chapter 3 Placing a Call and Other Basic Phone TasksMaking Telephone Calls3-2Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 • Endin

3-3Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Chapter 3 Placing a Call and Other Basic Phone TasksMaking Telephone CallsTip If yo

Chapter 3 Placing a Call and Other Basic Phone TasksMaking Telephone Calls3-4Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Answering

3-5Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Chapter 3 Placing a Call and Other Basic Phone TasksMaking Telephone CallsRelated T

Chapter 3 Placing a Call and Other Basic Phone TasksMaking Telephone Calls3-6Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Putting a

3-7Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Chapter 3 Placing a Call and Other Basic Phone TasksMaking Telephone CallsTransferr

Chapter 3 Placing a Call and Other Basic Phone TasksMaking Telephone Calls3-8Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Redialing

3-9Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Chapter 3 Placing a Call and Other Basic Phone TasksMaking Telephone CallsStep 3 To

ContentsviCisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Using the Speakerphone 1-14Using the Headset 1-14Customizing Your Phone From

Chapter 3 Placing a Call and Other Basic Phone TasksMaking Telephone Calls3-10Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Step 4 T

3-11Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Chapter 3 Placing a Call and Other Basic Phone TasksMaking Telephone Calls • Putt

Chapter 3 Placing a Call and Other Basic Phone TasksUsing Speed Dial3-12Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08ProcedureStep

3-13Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Chapter 3 Placing a Call and Other Basic Phone TasksUsing Speed DialFollow these i

Chapter 3 Placing a Call and Other Basic Phone TasksForwarding Calls to Another Extension3-14Cisco IP Phone 7960 and 7940 Series User Guide 78-1

3-15Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Chapter 3 Placing a Call and Other Basic Phone TasksForwarding Calls to Another Ex

Chapter 3 Placing a Call and Other Basic Phone TasksForwarding Calls to Another Extension3-16Cisco IP Phone 7960 and 7940 Series User Guide 78-1

3-17Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Chapter 3 Placing a Call and Other Basic Phone TasksMaking Conference CallsBefore

Chapter 3 Placing a Call and Other Basic Phone TasksMaking Conference Calls3-18Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Placing

3-19Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Chapter 3 Placing a Call and Other Basic Phone TasksMaking Conference CallsEstabli

viiCisco IP Phone 7960 and 7940 Series User Guide 78-10182-08ContentsAnswering Calls on Another Extension Using Call Pickup 3-10How to Pick Up Call

Chapter 3 Placing a Call and Other Basic Phone TasksMaking Conference Calls3-20Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 • Usi

3-21Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Chapter 3 Placing a Call and Other Basic Phone TasksUsing Voice MailUsing Voice Ma

Chapter 3 Placing a Call and Other Basic Phone TasksViewing and Dialing from the Phone Logs3-22Cisco IP Phone 7960 and 7940 Series User Guide 78

3-23Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Chapter 3 Placing a Call and Other Basic Phone TasksSearching and Dialing from the

Chapter 3 Placing a Call and Other Basic Phone TasksSearching and Dialing from the Phone Directory3-24Cisco IP Phone 7960 and 7940 Series User G

CHAPTER 4-1Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-084Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension

Chapter 4 Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility FeatureLogging in to Cisco CallManager Exten

4-3Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Chapter 4 Logging Into Your Extension from Any Phone Using the Cisco CallManager Ex

Chapter 4 Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility FeatureLogging Out of Cisco CallManager Exte

4-5Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Chapter 4 Logging Into Your Extension from Any Phone Using the Cisco CallManager Ex

ContentsviiiCisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Searching Personal Address Book Entries on Your Phone 5-6Editing a Personal A

Chapter 4 Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility FeatureChanging Your Cisco CallManager Exten

CHAPTER 5-1Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-085Managing Your ContactsYour Cisco IP Phone might supply several different feature

Chapter 5 Managing Your ContactsManaging Your Personal Address Book5-2Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Related Topics

5-3Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Chapter 5 Managing Your ContactsManaging Your Personal Address BookProcedureStep 1

Chapter 5 Managing Your ContactsManaging Your Personal Address Book5-4Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Creating a New A

5-5Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Chapter 5 Managing Your ContactsManaging Your Personal Address Book • Deleting an

Chapter 5 Managing Your ContactsManaging Your Personal Address Book5-6Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 • Searching Pe

5-7Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Chapter 5 Managing Your ContactsManaging Your Personal Address Book • Deleting an

Chapter 5 Managing Your ContactsManaging Your Personal Address Book5-8Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Deleting an Addr

5-9Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Chapter 5 Managing Your ContactsDialing a Personal Address Book EntryDialing a Pers

ixCisco IP Phone 7960 and 7940 Series User Guide 78-10182-08ContentsHow do I change the settings for my Cisco CallManager Extension Mobility line?

Chapter 5 Managing Your ContactsUsing the Cisco IP Phone Address Book Synchronizer5-10Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08

5-11Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Chapter 5 Managing Your ContactsUsing the Cisco IP Phone Address Book Synchronizer

Chapter 5 Managing Your ContactsUsing Fast Dials5-12Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Related Topics • Using the Cisco

5-13Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Chapter 5 Managing Your ContactsUsing Fast DialsProcedureStep 1 From the User Opti

Chapter 5 Managing Your ContactsUsing Fast Dials5-14Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Follow these steps to assign a fas

5-15Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Chapter 5 Managing Your ContactsUsing Fast Dials • If you chose an existing entry

Chapter 5 Managing Your ContactsUsing Fast Dials5-16Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08ProcedureStep 1 From the User Opti

5-17Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Chapter 5 Managing Your ContactsUsing Fast DialsProcedureStep 1 Find the address b

Chapter 5 Managing Your ContactsUsing Fast Dials5-18Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08ProcedureStep 1 From your Cisco IP

5-19Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08Chapter 5 Managing Your ContactsUsing Fast DialsRemoving a Personal Fast Dials Ent