Cisco SCE 1000 and Technical Information download pdf (Page 57)

In total octets: 191520

In good unicast packets: 560

In good multicast packets: 0

In good broadcast packets: 0

In packets discarded: 0

In packets with CRC/Alignment error: 0

In undersized packets: 0

In oversized packets: 0

Out total octets: 0

Out unicast packets: 0

Out non unicast packets: 0

Out packets discarded: 0

Refer to The User Log for an explanation of commands related to the user log.

9 Obtain Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical

Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services, online and over the phone.

Cisco.com http://www.cisco.com features the Cisco TAC website as an online starting point for technical assistance. If

you do not hold a valid Cisco service contract, please contact your reseller.

Cisco Technical Support Website

The Cisco TAC website (http://www.cisco.com/tac) provides online documents and tools for troubleshooting and

resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365

days a year.

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service

contract but do not have a login ID or password, register at this URL (http://tools.cisco.com/RPF/register/register.do).

Submitting a Service Request

Using the online TAC Service Request Tool (http://www.cisco.com/techsupport/servicerequest) is the fastest way to open

S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for

which you require product information.) After you describe your situation, the TAC Service Request Tool automatically

provides recommended solutions. If your issue is not resolved using the recommended resources, your service request

will be assigned to a Cisco TAC engineer.

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service

requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned

immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

A complete listing of Cisco TAC contacts (http://www.cisco.com/techsupport/contacts) is available online.

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Cisco SCE 1000 and Technical Information Page 57