Cisco LINKSYS WAG54GS (EU) User's Guide download pdf (Page 58)

Appendix A: Troubleshooting

Common Problems and Solutions

Wireless-G ADSL Gateway

4. Click the OK button to go back to the previous screen.

5. Click the option Never dial a connection. This will remove any dial-up pop-ups for PPPoE users.

• For Netscape 4.7 or higher:

1. Start Netscape Navigator, and click Edit, Preferences, Advanced, and Proxies.

2. Make sure you have Direct connection to the Internet selected on this screen.

3. Close all the windows to finish.

11. To start over, I need to set the Gateway to factory default.

Hold the Reset button for 10 seconds and then release it. This will return the Internet settings, password,

forwarding, and other settings on the Gateway to the factory default settings. In other words, the Gateway will

revert to its original factory configuration.

12. I need to upgrade the firmware.

In order to upgrade the firmware with the latest features, you need to go to the Linksys website and download

the latest firmware at www.linksys.com.

• Follow these steps:

1. Go to the Linksys website at http://www.linksys.com and download the latest firmware.

2. To upgrade the firmware, follow the steps in the Administration section found in “Chapter 5:

Configuring the Gateway.”

13. The firmware upgrade failed, and/or the Power LED is flashing.

The upgrade could have failed for a number of reasons. Follow these steps to upgrade the firmware and/or

make the Power LED stop flashing:

• If the firmware upgrade failed, use the TFTP program (it was downloaded along with the firmware). Open

the pdf that was downloaded along with the firmware and TFTP program, and follow the pdf’s

instructions.

• Set a static IP address on the computer; refer to “Problem #1, I need to set a static IP address.” Use the

following IP address settings for the computer you are using:

IP Address: 192.168.1.50

Subnet Mask: 255.255.255.0

Gateway: 192.168.1.1

• Perform the upgrade using the TFTP program or the Gateway’s web-based utility through its

Administration tab.

14. My DSL service’s PPPoE is always disconnecting.

PPPoE is not actually a dedicated or always-on connection. The DSL ISP can disconnect the service after a

period of inactivity, just like a normal phone dial-up connection to the Internet.

• There is a setup option to “keep alive” the connection. This may not always work, so you may need to re-

establish connection periodically.

1 ... 57 58 59 ... 95

No comments

Cisco LINKSYS WAG54GS (EU) User's Guide Page 58