Cisco 7304 Installation Guide download pdf (Page 80)

7-2

Cisco 7304 Router Modular Services Card and Shared Port Adapter Hardware Installation Guide

OL-4681-01

Chapter 7 Troubleshooting the Installation

Troubleshooting

MSC does not go beyond the

bootup stage

MSC STATUS LED transitions

continue and alternates green,

yellow, or off

Error message on the 7304

console

Look up the error message in the “Error Messages” section

on page 7-4. Follow the recommended action for the

displayed error message.

The SPA FPD Image is

incompatible with the

running Cisco IOS Release

MSC STATUS LED is green

SPA STATUS LED is off

%FPD-MGMT system messages

appear on the console indicating

the FPD is incompatible and

either the upgrade attempt failed

or no messages appear indicating

an FPD upgrade was attempted

Enter the show hw-module subslot fpd command to verify

if an FPD incompatibility exists. If an incompatibility

exists, an FPD image package file needs to be downloaded

from the Software Center on Cisco.com and an FPD

upgrade needs to be performed. For information on

performing this upgrade, see the “Upgrading

Field-Programmable Devices” section of the Cisco 7304

Router Modular Services Card and Shared Port Adapter

Software Configuration Guide.

MSC Transitions Repeatedly From On to Off

Possible Problem Observations and Comments Solutions

MSC Is Deactivated

Possible Problem Observations and Comments Solutions

No SPA is installed in the

MSC

Error message indicating no SPA

is detected

Output of the show diag slot

command

SPA STATUS LED is off

If a SPA is not supposed to be installed in the router slot,

this is not a problem.

If you would like a SPA in the slot, install a SPA supported

on the MSC and ensure the SPA is properly seated in the

MSC.

SPA is not fully seated in the

MSC

Output of the show diag slot

command

MSC STATUS LED is green

MSC OIR LED is off

SPA STATUS LED is off

Follow this procedure:

• Remove the MSC from the router.

• Remove the SPA from the MSC.

• Inspect the MSC and the SPA. Verify there are no bent

pins or parts and that there is nothing lodged in the two

devices that could prevent a good connection.

• Insert the SPA in the MSC by sliding the SPA all the

way in the MSC until the SPA is firmly seated in the

SPA interface connector. When fully seated in the MSC,

the SPA might be slightly behind the MSC faceplate.

• Insert the MSC into the router.

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Cisco 7304 Installation Guide Page 80

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