Cisco 7940 - IP Phone VoIP User's Guide

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ContentsxCisco IP Phone 7960G and 7940G User GuideOL-4637-01What is the maximum number of speed-dial numbers that I can configure on my phone?A-6How

Chapter 10 Troubleshooting Your PhoneDiagnosing Problems10-4Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Follow these steps to access ne

10-5Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Chapter 10 Troubleshooting Your PhoneDiagnosing ProblemsAccessing Status DataYour netwo

Chapter 10 Troubleshooting Your PhoneDiagnosing Problems10-6Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Table 10-2 Troubleshooting Erro

10-7Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Chapter 10 Troubleshooting Your PhoneDiagnosing ProblemsUsing the Quality Reporting Too

Chapter 10 Troubleshooting Your PhoneDiagnosing Problems10-8Cisco IP Phone 7960G and 7940G User GuideOL-4637-01

A-1Cisco IP Phone 7960G and 7940G User GuideOL-4637-01APPENDIXAFAQThis Frequently Asked Questions section contains the following information:• How d

Appendix A FAQHow do I access my voice messages?A-2Cisco IP Phone 7960G and 7940G User GuideOL-4637-01• How do I assign a phone service to a bu

A-3Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Appendix A FAQHow do I access the User Options web page?How do I access the User Options

Appendix A FAQHow do I forward calls?A-4Cisco IP Phone 7960G and 7940G User GuideOL-4637-01profile for your extension mobility extension. The C

A-5Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Appendix A FAQHow do I add my line to a shared line call?How do I add my line to a shared

xiCisco IP Phone 7960G and 7940G User GuideOL-4637-01PrefaceThis preface covers these topics: • About this Guide, page xi• Related Documentation on

Appendix A FAQI’ve used up all my speed-dial buttons, can I add more?A-6Cisco IP Phone 7960G and 7940G User GuideOL-4637-01I’ve used up all my

A-7Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Appendix A FAQIf I cannot answer a call that I have forwarded to another number, will the

Appendix A FAQWhy don’t I get a dial tone after dialing an access code?A-8Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Why don’t I get a

B-1Cisco IP Phone 7960G and 7940G User GuideOL-4637-01APPENDIXBSafety NoticesThis appendix contains important safety infomation. Read the following

Appendix B Safety NoticesB-2Cisco IP Phone 7960G and 7940G User GuideOL-4637-01WarningDo not work on the system or connect or disconnect cables

B-3Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Appendix B Safety Notices–Shorten the length of the external device cable. –Apply ferrite

Appendix B Safety NoticesB-4Cisco IP Phone 7960G and 7940G User GuideOL-4637-01

IN-1Cisco IP Phone 7960G and 7940G User GuideOL-4637-01INDEXSymbols? buttonidentifying1-8using 1-11Aabbreviated dialingcustomizing6-4using 2-10about

IndexIN-2Cisco IP Phone 7960G and 7940G User GuideOL-4637-01using softkeys 1-11cleaning your phone 10-1Conferee List 4-2conference callsad hoc4-2joi

IN-3Cisco IP Phone 7960G and 7940G User GuideOL-4637-01IndexGgroup call pickup 3-6Hhandset rest, adjusting 1-13handsetsabout1-8adjusting volume 5-1a

PrefaceAbout this GuidexiiCisco IP Phone 7960G and 7940G User GuideOL-4637-01This book is organized in the following way:Chapter ContentsChapter 1,

IndexIN-4Cisco IP Phone 7960G and 7940G User GuideOL-4637-01MMalicious Call Identificationidentifying2-10tracing suspicious calls 2-10using 2-10Meet

IN-5Cisco IP Phone 7960G and 7940G User GuideOL-4637-01IndexSservicesbutton, about1-10button, identifying 1-9settings buttonabout1-10identifying 1-8

IndexIN-6Cisco IP Phone 7960G and 7940G User GuideOL-4637-01

xiiiCisco IP Phone 7960G and 7940G User GuideOL-4637-01PrefaceRelated Documentation on the WebRelated Documentation on the WebFor more information,

PrefaceObtaining DocumentationxivCisco IP Phone 7960G and 7940G User GuideOL-4637-01Documentation CD-ROMCisco documentation and additional literatur

xvCisco IP Phone 7960G and 7940G User GuideOL-4637-01PrefaceObtaining Technical AssistanceYou can submit comments by using the response card (if pre

PrefaceObtaining Technical AssistancexviCisco IP Phone 7960G and 7940G User GuideOL-4637-01For P1 or P2 cases (your production network is down or se

xviiCisco IP Phone 7960G and 7940G User GuideOL-4637-01PrefaceObtaining Additional Publications and InformationObtaining Additional Publications and

PrefaceDocument ConventionsxviiiCisco IP Phone 7960G and 7940G User GuideOL-4637-01http://www.cisco.com/en/US/learning/index.htmlDocument Convention

xixCisco IP Phone 7960G and 7940G User GuideOL-4637-01PrefaceDocument ConventionsWarnings use the following conventions:Statement 1071—Warning Defin

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECO

PrefaceDocument ConventionsxxCisco IP Phone 7960G and 7940G User GuideOL-4637-01AttentionIMPORTANTES INFORMATIONS DE SÉCURITÉ Ce symbole d'aver

xxiCisco IP Phone 7960G and 7940G User GuideOL-4637-01PrefaceDocument ConventionsAdvarselVIKTIGE SIKKERHETSINSTRUKSJONERDette advarselssymbolet bety

PrefaceDocument ConventionsxxiiCisco IP Phone 7960G and 7940G User GuideOL-4637-01Varning!VIKTIGA SÄKERHETSANVISNINGARDenna varningssignal signalera

xxiiiCisco IP Phone 7960G and 7940G User GuideOL-4637-01PrefaceDocument Conventions

PrefaceDocument ConventionsxxivCisco IP Phone 7960G and 7940G User GuideOL-4637-01

CHAPTER 1-1Cisco IP Phone 7960G and 7940G User GuideOL-4637-011Introducing Your Cisco IP PhoneA Cisco IP Phone is a full-featured telephone that prov

Chapter 1 Introducing Your Cisco IP PhoneConnecting Your Cisco IP Phone1-2Cisco IP Phone 7960G and 7940G User GuideOL-4637-01This chapter cover

1-3Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Chapter 1 Introducing Your Cisco IP PhoneConnecting Your Cisco IP PhoneAttentionAvant de

Chapter 1 Introducing Your Cisco IP PhoneConnecting Your Cisco IP Phone1-4Cisco IP Phone 7960G and 7940G User GuideOL-4637-01See Figure 1-1 to

1-5Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Chapter 1 Introducing Your Cisco IP PhoneConnecting Your Cisco IP PhoneBefore You BeginVe

All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply

Chapter 1 Introducing Your Cisco IP PhoneIdentifying Buttons and Hardware1-6Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Step 2 Connect t

1-7Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Chapter 1 Introducing Your Cisco IP PhoneIdentifying Buttons and HardwareFigure 1-2 Cisco

Chapter 1 Introducing Your Cisco IP PhoneIdentifying Buttons and Hardware1-8Cisco IP Phone 7960G and 7940G User GuideOL-4637-011 Handset with i

1-9Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Chapter 1 Introducing Your Cisco IP PhoneIdentifying Buttons and Hardware11 Headset butto

Chapter 1 Introducing Your Cisco IP PhoneAuto-Registering Your Phone Using TAPS1-10Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Auto-Regi

1-11Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Chapter 1 Introducing Your Cisco IP PhoneUsing Help on Your Phone• Directories button—Di

Chapter 1 Introducing Your Cisco IP PhoneChoosing a Menu Item1-12Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Some of the softkeys enable

1-13Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Chapter 1 Introducing Your Cisco IP PhoneUsing the Handset, Speaker and Headset• Using t

Chapter 1 Introducing Your Cisco IP PhoneUsing the Handset, Speaker and Headset1-14Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Figure 1-

1-15Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Chapter 1 Introducing Your Cisco IP PhoneUsing the Handset, Speaker and HeadsetUsing a H

Chapter 1 Introducing Your Cisco IP PhoneUsing the Handset, Speaker and Headset1-16Cisco IP Phone 7960G and 7940G User GuideOL-4637-01

CHAPTER 2-1Cisco IP Phone 7960G and 7940G User GuideOL-4637-012Making Calls on Your PhoneThis chapter describes how to place, answer, and end calls a

Chapter 2 Making Calls on Your PhoneUnderstanding Feature Availability2-2Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Understanding Featu

2-3Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Chapter 2 Making Calls on Your PhonePlacing, Answering, and Ending CallsPlace a new call

Chapter 2 Making Calls on Your PhonePlacing, Answering, and Ending Calls2-4Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Tip If you receiv

2-5Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Chapter 2 Making Calls on Your PhonePlacing, Answering, and Ending CallsAnswering a CallT

Chapter 2 Making Calls on Your PhoneGetting Notified When a Busy Line Is Available Using Cisco Call Back2-6Cisco IP Phone 7960G and 7940G User

2-7Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Chapter 2 Making Calls on Your PhoneSearching and Dialing from the Phone DirectoryA confi

Chapter 2 Making Calls on Your PhoneViewing and Dialing from the Phone Logs2-8Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Viewing and Di

2-9Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Chapter 2 Making Calls on Your PhoneUsing Mute and HoldUsing Mute and HoldTable 2-4 lists

vCisco IP Phone 7960G and 7940G User GuideOL-4637-01CONTENTSPreface xiAbout this Guide xiRelated Documentation on the Web xiiiObtaining Documentatio

Chapter 2 Making Calls on Your PhoneTracing Suspicious Calls2-10Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Tracing Suspicious CallsIf y

2-11Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Chapter 2 Making Calls on Your PhoneSetting Up and Receiving Priority CallsFollow these

Chapter 2 Making Calls on Your PhoneSetting Up and Receiving Priority Calls2-12Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Setting Up a

2-13Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Chapter 2 Making Calls on Your PhoneSetting Up and Receiving Priority CallsMLPP Exceptio

Chapter 2 Making Calls on Your PhoneSetting Up and Receiving Priority Calls2-14Cisco IP Phone 7960G and 7940G User GuideOL-4637-01

CHAPTER 3-1Cisco IP Phone 7960G and 7940G User GuideOL-4637-013Redirecting Calls on Your PhoneThis chapter provides instructions for redirecting call

Chapter 3 Redirecting Calls on Your PhoneTransferring Calls3-2Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Step 3 When it rings on the ot

3-3Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Chapter 3 Redirecting Calls on Your PhoneTransferring CallsThe selected call displays a c

Chapter 3 Redirecting Calls on Your PhoneStoring and Retrieving a Call Using Call Park3-4Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Ste

3-5Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Chapter 3 Redirecting Calls on Your PhoneAnswering Calls that are Ringing on Another Exte

ContentsviCisco IP Phone 7960G and 7940G User GuideOL-4637-01Choosing a Menu Item 1-12Entering Characters on Your LCD Screen 1-12Using the Handset,

Chapter 3 Redirecting Calls on Your PhoneForwarding Calls to Another Extension3-6Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Tip If ther

3-7Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Chapter 3 Redirecting Calls on Your PhoneForwarding Calls to Another Extension• Send inco

Chapter 3 Redirecting Calls on Your PhoneSending Calls to a Voice Messaging System3-8Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Step 3

3-9Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Chapter 3 Redirecting Calls on Your PhoneSending Calls to a Voice Messaging System• Immed

Chapter 3 Redirecting Calls on Your PhoneSending Calls to a Voice Messaging System3-10Cisco IP Phone 7960G and 7940G User GuideOL-4637-01

CHAPTER 4-1Cisco IP Phone 7960G and 7940G User GuideOL-4637-014Making Conference Calls on Your PhoneYour Cisco IP Phone supports conference calls, en

Chapter 4 Making Conference Calls on Your PhoneViewing Participants in a Conference Call4-2Cisco IP Phone 7960G and 7940G User GuideOL-4637-01R

4-3Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Chapter 4 Making Conference Calls on Your PhoneSelecting Participants to Join a Conferenc

Chapter 4 Making Conference Calls on Your PhoneAdding Your Line to a Shared Line Call4-4Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Note

4-5Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Chapter 4 Making Conference Calls on Your PhoneAdding Your Line to a Shared Line CallSupp

viiCisco IP Phone 7960G and 7940G User GuideOL-4637-01ContentsDirectly Transferring Your Calls 3-2Scenarios for Directly Transferring Your Calls 3-2

Chapter 4 Making Conference Calls on Your PhoneAdding Your Line to a Shared Line Call4-6Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Step

4-7Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Chapter 4 Making Conference Calls on Your PhoneKeeping Your Call Information PrivateKeepi

Chapter 4 Making Conference Calls on Your PhoneUsing Meet-me Conferences4-8Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Note The privacy

4-9Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Chapter 4 Making Conference Calls on Your PhoneUsing Meet-me ConferencesJoining a Meet-me

Chapter 4 Making Conference Calls on Your PhoneUsing Meet-me Conferences4-10Cisco IP Phone 7960G and 7940G User GuideOL-4637-01

CHAPTER 5-1Cisco IP Phone 7960G and 7940G User GuideOL-4637-015Customizing Settings on Your PhoneThis chapter describes the ways in which you can per

Chapter 5 Customizing Settings on Your PhoneAdjusting the Ringer Volume5-2Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Note If you press

5-3Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Chapter 5 Customizing Settings on Your PhonePersonalizing the Ringer SoundStep 3 To set t

Chapter 5 Customizing Settings on Your PhoneChanging the LCD Screen Contrast5-4Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Changing the

CHAPTER 6-1Cisco IP Phone 7960G and 7940G User GuideOL-4637-016Customizing Your Phone on the WebYou can customize your phone on the web using the Cis

ContentsviiiCisco IP Phone 7960G and 7940G User GuideOL-4637-01CHAPTER 6 Customizing Your Phone on the Web 6-1Logging on to the User Options Web Pag

Chapter 6 Customizing Your Phone on the WebChanging your Password or PIN6-2Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Step 3 From the “

6-3Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Chapter 6 Customizing Your Phone on the WebCustomizing Your Cisco IP Phone on the WebProc

Chapter 6 Customizing Your Phone on the WebCustomizing Your Cisco IP Phone on the Web6-4Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Tabl

CHAPTER 7-1Cisco IP Phone 7960G and 7940G User GuideOL-4637-017Using Your Voice Messaging SystemYour phone administrator chooses the voice messaging

Chapter 7 Using Your Voice Messaging System7-2Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Recognize when you have a voice messageCheck y

CHAPTER 8-1Cisco IP Phone 7960G and 7940G User GuideOL-4637-018Managing Your Phone ContactsYour Cisco IP Phone might supply several different feature

Chapter 8 Managing Your Phone ContactsUsing a Personal Address Book8-2Cisco IP Phone 7960G and 7940G User GuideOL-4637-01• Microsoft Outlook ad

8-3Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Chapter 8 Managing Your Phone ContactsUsing a Personal Address BookStep 4 Using the Navig

Chapter 8 Managing Your Phone ContactsUsing the Cisco IP Phone Address Book Synchronizer8-4Cisco IP Phone 7960G and 7940G User GuideOL-4637-01S

8-5Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Chapter 8 Managing Your Phone ContactsUsing the Fast Dial ServiceProcedureStep 1 Find the

ixCisco IP Phone 7960G and 7940G User GuideOL-4637-01ContentsTips for General Troubleshooting on Your Cisco IP Phone10-1Diagnosing Problems 10-3Acce

Chapter 8 Managing Your Phone ContactsUsing the Fast Dial Service8-6Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Step 3 Press the Assign

8-7Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Chapter 8 Managing Your Phone ContactsUsing the Fast Dial ServiceBefore You BeginBefore y

Chapter 8 Managing Your Phone ContactsUsing the Fast Dial Service8-8Cisco IP Phone 7960G and 7940G User GuideOL-4637-01

CHAPTER 9-1Cisco IP Phone 7960G and 7940G User GuideOL-4637-019Logging In to Your Extension Using the Cisco CallManager Extension Mobility FeatureYou

Chapter 9 Logging In to Your Extension Using the Cisco CallManager Extension Mobility FeatureLogging In to Cisco CallManager Extension Mobility

9-3Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Chapter 9 Logging In to Your Extension Using the Cisco CallManager Extension Mobility Fea

Chapter 9 Logging In to Your Extension Using the Cisco CallManager Extension Mobility FeatureChanging Your Cisco CallManager Extension Mobility

CHAPTER 10-1Cisco IP Phone 7960G and 7940G User GuideOL-4637-0110Troubleshooting Your PhoneThis chapter contains procedures and troubleshooting info

Chapter 10 Troubleshooting Your PhoneTips for General Troubleshooting on Your Cisco IP Phone10-2Cisco IP Phone 7960G and 7940G User GuideOL-46

10-3Cisco IP Phone 7960G and 7940G User GuideOL-4637-01Chapter 10 Troubleshooting Your PhoneDiagnosing ProblemsDiagnosing ProblemsThe informat