Cisco 7961 User's Guide download pdf (Page 27)

Troubleshooting Your Phone

This section provides troubleshooting information for your Cisco Unified IP Phone.

General Troubleshooting

This section provides information to help you troubleshoot problems with your phone. For more

information, please contact the IMT Support Desk.

Symptom Explanation

The softkey that you

want to use does not

appear

One or more of the following factors might apply:

• You must press more to reveal additional softkeys.

• You must change the line state (for example, go off-hook or have a

connected call).

• Your phone is not configured to support the feature associated with

that softkey.

Join fails

Join requires multiple selected calls. Be sure that you have selected at

least one call in addition to the active call, which is selected automatically.

Join also requires the selected calls to be on the same line. If necessary,

transfer calls to one line before joining them.

Transfer fails

Make sure to press Transfer again after the target number is dialed.

From an active call, press Transfer, enter the target number, and press

Transfer again to complete the transfer.

A call cannot be

retrieved from hold

Make sure the appropriate call is highlighted and press Resume. You

may need to scroll up or down to highlight the desired call before pressing

Resume. If necessary, press the appropriate line button first.

Call does not hang up

Make sure that the handset is placed properly in the cradle and not stuck

on the handset rest tab.

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Cisco 7961 User's Guide Page 27